JTECH an HME ISTATION PAGING TRANSMITTER User Manual IStation maunal

HME WIRELESS, INC. PAGING TRANSMITTER IStation maunal

Users Manual

HME 800.925-8091 Integration Station Serial Transmitter Page 1 Integration Station Operating Instructions V 310 Prepared for Olive Garden Restaurants HME Wireless, Inc Customer Service 800.925.8091 1400 Northbrook Parkway Suite #320 • Suwanee, GA 30024
HME 800.925-8091 Integration Station Serial Transmitter Page 2 INTRODUCTION Your HME Computer Controlled Paging System has the following capabilities: • PC controlled operation via RS-232 serial port • 2-Watts effective radiated power with approximately 1-mile open field range • Operating Frequency 457.5750 MHz • Industry standard protocol covering the full range of paging functions • PC controlled automatic switching between tone/vibe only, numeric, and alphanumeric paging message formats, including multiple tone/vibe cadences • PC controlled automatic switching between 512, 1200, and 2400 bps RF data rates • Optional unique paging transmitter IDs available for use by VARs/Distributors • Communications protocol designed to ensure reliable communications No paging receiver database programming is required within the paging transmitter. The unique communications protocol in the HME paging transmitter allows you to operate the transmitter with an unlimited quantity of paging receivers. Your HME Computer Controlled Paging System allows you to use 3rd Party software to send paging messages to one or more persons via pagers, and other devices that incorporate paging data receivers. You can use a wide variety of paging receiver types with HME Paging Systems, including tone/vibe, numeric and alphanumeric pagers. For the list of pager capcodes please refer to the capcode list on the next page. INSTALLATION – SERIAL TRANSMITTER • Unwrap all equipment. Lock the antenna into the antenna jack on the right hand corner of the receiver unit. • Connect one end of the DB9 serial cable to the serial DB9 port on the back of the transmitter. Connect the other end to the serial COM port of the PC where your table management software is located. • Plug the power supply with the large tip into a standard 110 outlet and plug it into the power supply connector of the sending unit. The LCD display should turn ON. INSTALLATION INSTRUCTIONS Antenna Serial Transmitter DB9 Straight Through Serial Cable To COM port DB9 port Power supply connector
HME 800.925-8091 Integration Station Serial Transmitter Page 3 Keypad Functions Keys Display Send button to page pagers This function is not use on this system TESTING THE DEVICE WITH PAGING SOFTWARE This device had been tested to work with QSR, Radiant, Open Table, Pro-Host or any software product that utilizes the standard TAP, WaveWare, or Scope Paging protocols. To test the device using your paging software, follow the procedure below… • Add the pagers to the pager list or paging configuration of your existing software. Refer to the list of pager capcodes on the next page. Be sure to check the pager number, capcode, baud rate and pager type when you enter the information into your software. The procedure to add pagers to your paging list is dependent on what software you have. Contact your software reseller for this procedure if you do not have it. • Anytime you send a page with your software the “Transmit Indicator” will show on the display. This will confirm that you transmitter was connected properly and compatible with your software. USING THE DEVICE AS STANDALONE TRANSMITTER This device can be used as a standalone transmitter in case of software failures. To alert a pager, simply press the pager number on the transmitter keypad followed by the “send” key. For example, press, “11 - send” and pager # 11 will signal. Locate / All Page Feature This feature causes ALL pagers (that are not charging) to signal at once. This feature is useful when you are closed and would like to locate any misplaced pagers around your facility. To locate ALL pagers, press, 1. “1249 – send” – for IQ, Coaster pagers 2. “912 – send” – for belt clip (Mgr) pagers Any pager not on a charger will signal. Search for the missing pagers by listening for the beep or voice call and looking for flashing lights. Remember to check the parking lot and look in the bushes! After finding all the missing pagers, put them on a charger to stop the “locate” alert. Never use the locate feature while pagers are with the guest as all the pagers will alert at once!!! Transmit Indicator – page being sent using keypad or thru RS232 port. This also indicates the Out of Range signal is being sent.
HME 800.925-8091 Integration Station Serial Transmitter Page 4 OLIVE GARDEN PAGER CAPCODE CONFIGURATION FREQ: 457.5750 MHz BAUD RATE: 1200 bps Pager Type: Guest: Vibe Only Staff: Numeric Pagers Customer Base ID: 063 GUEST PAGERS PAGER # CAPCODE / ID PAGER # CAPCODE / ID PAGER # CAPCODE / ID 1 0630008 21 0630168 41 0630328 2 0630016 22 0630176 42 0630336 3 0630024 23 0630184 43 0630344 4 0630032 24 0630192 44 0630352 5 0630040 25 0630200 45 0630360 6 0630048 26 0630208 46 0630368 7 0630056 27 0630216 47 0630376 8 0630064 28 0630224 48 0630384 9 0630072 29 0630232 49 0630392 10 0630080 30 0630240 50 0630400 11 0630088 31 0630248 51 0630408 12 0630096 32 0630256 52 0630416 13 0630104 33 0630264 53 0630424 14 0630112 34 0630272 54 0630432 15 0630120 35 0630280 55 0630440 16 0630128 36 0630288 56 0630448 17 0630136 37 0630296 57 0630456 18 0630144 38 0630304 58 0630464 19 0630152 39 0630312 59 0630472 20 0630160 40 0630320 60 0630480 STAFF PAGERS PAGER # CAPCODE / ID PAGER # CAPCODE / ID 91 0630728 101 0630808 92 0630736 102 0630816 93 0630744 103 0630824 94 0630752 104 0630832 95 0630760 105 0630840 96 0630768 106 0630848 97 0630776 107 0630856 98 0630784 108 0630864 99 0630792 109 0630872 100 0630800 110 0630880
HME 800.925-8091 Integration Station Serial Transmitter Page 5 Technical Support 1. This product is programmed specifically for Darden Restaurants (Olive Garden) 2. If you require technical support please call HME Level 2 support at 800-925-8091 x1753 or x1750 and speak to Mel Canlas or Charlie Luangkhot 3. For any questions about this project (non technical) please call Darden’s account manager, Scott Hubbard at 800-925-8091 x 1710 4. Make certain the integration station and pagers have power. Check the outlet & circuit breaker. 5. Are the pagers fully charged? They should all have the red charge indicator light on while on the charger. Make certain they are charging when not in use. A minimum of 2 hours charge time is needed if the pager is run down. 6. Unplug the integration station, wait 30 seconds & plug it back in. (Reboot) For basic support call: HME Wireless Customer Service: 800.919.9903. Mon - Fri 8:00 am to 10 pm EST / Sat & Sun 10:00 am to 6:30 pm EST After hours please leave a message and we will get back to you as soon as we can. Need a repair or replacement components? Ship malfunctioning components to the following address: HME Wireless, Inc. 1400 Northbrook Parkway Suite #320 Suwanee, GA 30024 1. Call 800.919.9903 and follow the prompts to Customer Service to obtain an HME RMA number. 2. Pack the components securely 3. Write the RMA number clearly and boldly on the outside of the package 4. *Make certain your company information is in the box and on the return label – especially if you ship from a Pack & Ship store. 5. Ship the equipment in a traceable manner for your protection. (i.e. UPS Ground Track). HME is not responsible for packages lost in transit. Save the tracking number! 6. Insure the shipment for replacement value. All products are shipped ground from HME. *Overnight or 2 day Shipping is available at an additional charge. CUSTOMER SERVICE
HME 800.925-8091 Integration Station Serial Transmitter Page 6 THISDEVICECOMPLIESWITHPART15OFTHEFCCRULES.OPERATIONISSUBJECTTOTHEFOLLOWINGTWOCONDITIONS:(1)THISDEVICEMAYNOTCAUSEHARMFULINTERFERENCE,AND(2)THISDEVICEMUSTACCEPTANYINTERFERENCERECEIVED,INCLUDINGINTERFERENCETHATMAYCAUSEUNDESIREDOPERATION.IQTRANSCEIVERINSTRUCTIONMANUALNOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USERS AUTHORITY TO OPERATE THE EQUIPMENT. NOTICE This manual, software and electronic circuitry are copyrighted. All rights reserved. Under the copyright laws, this manual, software and electronic circuitry may not be copied, in whole or in part without written prior consent of Lee Technology. All information provided in this document is carefully prepared and offered in good faith as a guide in the installation, use and servicing of our products. Installers must ensure that the final installation operates satisfactorily within the relevant regulatory requirements. Lee Technology accepts no responsibility for incorrect installation. Lee Technology reserves the right to change products, specifications and installation data at any time without notice. Lee Technology makes certain limited warranties with respect to defective diskettes, documentation and electronic circuitry. Please see the associated information contained on this page. LIMITED WARRANTY With respect to the physical documentation and physical electronic circuitry enclosed herein, Lee Technology warrants the same to be free of defects in materials and workmanship for a period of one year from the date of purchase. In the event of notification within the warranty period of defects in material or workmanship, Lee Technology will replace the defective diskettes, documentation and electronic circuitry. The remedy for breach of this warranty shall be limited to replacement and shall not encompass any other damages including but not limited to loss of profit and special incidental, consequential, or other similar claims. Lee Technology Korea specifically disclaims all other warranties, expressed or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to defects in the documentation and electronic circuitry and the program license granted herein, in particular, and without limiting operation of the program license with respect to any particular application, use or purpose.
HME 800.925-8091 Integration Station Serial Transmitter Page 7 Multicall Paging System User Manual IMPORTANT SAFTEY INFORMATION RF EXPOSURE STATSURE STATEMENT Your Pager Transmitter contains a radio frequency transmitter. When the button is pushed the transmitter sends our RF singnals. CAUTION : To comply with FCC RF exposure compliance requirements, A separation distance of at least 8 inches(20Cm) must be maintained Between the antenna of this transmitter and all persons, during Normal operation. The antenna used for this transmitter must not be co- Located or operating in conjunction with any other antenna of transmitter. Unauthorized antennas, modifications, of attachments could damage the Transceiver and may violate FCC regulations. For a Class A digital device or peripheral, the instructions frnished the user shall include The following or similar statement, placed in a prominent location in the text of the manual: Note : This equipment has been tested and found to comply with the limits for a Class A Digital device. Pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful in a commercial environment. This equipment generates. Uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. THISDEVICECOMPLIESWITHPART15OFTHEFCCRULES.OPERATIONISSUBJECTTOTHEFOLLOWINGTWOCONDITIONS:(1)THISDEVICEMAYNOTCAUSEHARMFULINTERFERENCE,AND(2)THISDEVICEMUSTACCEPTANYINTERFERENCERECEIVED,INCLUDINGINTERFERENCETHATMAYCAUSEUNDESIREDOPERATION.IQTRANSCEIVERINSTRUCTIONMANUALNOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USERS AUTHORITY TO OPERATE THE EQUIPMENT.

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