RTX America RTX3088-2 Cordless Telephone Base User Manual 2

RTX America Inc. Cordless Telephone Base 2

Contents

User manual 2

41 ADVANCED SETTINGSenglish2SECTIONSECTION1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings.3) Press and to select Time and date.4) Press and to select Time zone.5) Press and or just press to select your preferred time zone (GMT -12 ‡ GMT +13).6) Press and select Daylight saving.
2SECTION42 ADVANCED SETTINGSenglishSECTION2SECTION7) Press and or just press to select your preferred mode (Daylight saving, Standard).If you wish to adjust the Time format and Time separator as well as the Date format and Date separator settings, this is easily done here.Set the preferred lineYou can confi gure how you want to route your outgoing calls when using . These are your options:Landline: Select this option if you always want to route your landline and/or mobile phone calls via the landline (traditional telephony).SkypeOut: Select this option if you always want to route your calls to the landline and/or mobile phones via the Internet (SkypeOut).Always ask: Select this option if you want to always be prompted to specify the preferred routing for a call.1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings. 3) Press and to select Phone settings.
43 ADVANCED SETTINGSenglish2SECTIONSECTION4) Press and to select Preferred line. 5) Press and or just press to select your preferred port (Landline, SkypeOut, Always ask).Change the country codeAs Skype does not know where in the world you are connected to the Internet, you will always have to enter the country setting when calling landline phones and/or mobile phones via the Internet (SkypeOut). This applies even when you call a phone in your own country. If you save your country settings in Country code, you do not have to enter the country code every time you call a phone in your own country. Thus, a country code is only needed when calling someone in a country other than your own.In some countries area codes are used, for instance when calling between states or regions. If you live in a country where area codes are used, you can save your settings in Area code. Please note that you can choose this function only if the code you have saved in Country code applies to a country where area codes are in fact used.1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings.
2SECTION44 ADVANCED SETTINGSenglishSECTION2SECTION3) Press and to select Phone settings. 4) Press and to select Region. 5) Press to select Country code, then enter your preferred country code using the keypad.6) Press and to select Area code, then enter your preferred area code using the keypad.
45 ADVANCED SETTINGSenglish2SECTIONSECTIONChange the landline country settingAs your DUALphone works both with Skype telephony and ordinary telephony via landline connections, your DUALphone has to know in what country you are connecting to the landline system. In other words, the confi guration you make here has nothing to do with Skype, only with landline telephony. PLEASE NOTE: • Emergency calls can only be made via the landline.1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings. 3) Press and to select Phone settings. 4) Press and to select Landline country. 5) Press and or just press to select the country you are located in.
2SECTION46 ADVANCED SETTINGSenglishSECTION2SECTIONChange the handset languageYou can change the language displayed on your handset. You can select another language than English only if your DUALphone is connected to the Internet.1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings. 3) Press and to select Phone settings. 4) Press and to select Language. 5) Press and or just press to select your preferred language (A ‡ Z).
47 ADVANCED SETTINGSenglish2SECTIONSECTIONShould you accidentally select a language which makes it hard for you to fi nd the Language menu again, use this shortcut:1) From the Idle screen, presss to enter the main menu. 2) Press three times on the number 8 key.Register / deregister your handsetUse the Register function whenever you need to register your handset with a base station, for instance when registering the handset with a base station other than the one you are already registered to. Use the Deregister function to deregister your handset from a base station.1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings.3) Press and to select Cordless settings.
2SECTION48 ADVANCED SETTINGSenglishSECTION2SECTION4) Pres and or just press to select Register handset or Deregister handset. NOTE:• To make registration possible, make sure that the base station has registration mode enabled. This is done by pressing Reset on the back of the base station.Set the contrastYou can adjust the contrast of your display. 1) From the Idle screen, pres to enter the main menu. 2) Press and to select Settings. 3) Press and to select Phone settings.
49 ADVANCED SETTINGSenglish2SECTIONSECTION4) Press to select Contrast. 5) Change the Contrast level using / . Should you accidentally select a setting which makes it hard for you to fi nd the Contrast menu again, use this shortcut:1) From the Idle screen, press to enter the main menu. 2) Press three times on the number 5 key.
2SECTION50 ADVANCED SETTINGSenglishSECTION2SECTIONInternet settingsYou can confi gure settings such as IP mode, IP address, Skype proxy and Firmware proxy. However, if you have an advanced Internet connection and are not familiar with fi rewalls and ports, we recommend that you consult someone with knowledge on this or read more on the topic at www.skype.com. In IP mode you can choose Dynamic or Static. The default setting of your DUALphone is dynamic IP mode, which covers the needs of most users. Should you wish to attach the base station to an Internet connection using the static IP mode instead, this is how to confi gure this mode:1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings. 3) Press and to select Advanced.4) Press and to select Internet settings.5) Press to select IP mode.
51english2SECTIONSECTIONSECTIONADVANCED SETTINGS6) Press and to select Static.7) A wizard will guide you through the confi guration.7a)7b)7c)7d)
2SECTION52 ADVANCED SETTINGSenglishSECTION2SECTIONSECTIONIn Skype proxy you can confi gure all the settings regarding this proxy. This is how to do it: 1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings. 3) Press and to select Advanced.4) Press and to select Internet settings.5) Press and to select Skype proxy.
2SECTION2SECTION53 ADVANCED SETTINGSenglishSECTION2SECTION6) Press to select Proxy.7) Press and to select Yes.8) Press and or just press to select the proxy host type (Automatic, HTTPS, SOCKS5). 9) Automatic may be selected if your proxy supports this feature. If you select one of the other options, a wizard will guide you through the relevant confi guration.In Firmware proxy you can confi gure all the settings regarding this proxy. This is how to do it:1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings.
54 ADVANCED SETTINGSenglish2SECTIONSECTION3) Press and to select Advanced.4) Press and to select Internet settings.5) Press and to select Firmware proxy.6) Press to select Proxy.7) Press and to select Yes.8) Use the keypad to enter the HTTP proxy IP Address. A wizard will guide you through the confi guration.
2SECTION55 ADVANCED SETTINGSenglishSECTION2SECTIONIn Skype ports you can confi gure all the settings regarding the incoming connection port. This is how to do it: 1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings. 3) Press and to select Advanced.4) Press and to select Skype ports, then enter your choices for Port and Alternative ports using .Adjust the earpiece volumeDuring a call just press / to increase or decrease the volume. The setting will be retained after the call is terminated.Mute the microphoneDuring a call just press to mute the microphone. Press again to unmute.
56 ADVANCED SETTINGSenglish2SECTIONSECTIONConnect a headsetFree your hands while talking – connect an external headset. The connector is of the mono type, plug size 2.5mm. Please note that not all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or higher.NOTE: • We recommend that you use the Jabra EarWave boom with a universal 2.5mm jack. (Jabra p/n 100-73030 000-50)Reset the phone and baseTo restore the DUALphone’s factory settings you can reset the phone and base. Please note, though, that all your personal settings will be lost.1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings. 3) Press and to select Advanced. 4) Press and to select Reset.
2SECTION57 ADVANCED SETTINGSenglishSECTION2SECTIONn ContactsYour list of contacts contains all Skype users as well as all landline phone users that you have added. There is a limit to the number of entries you can make, but your contact list can nevertheless hold hundreds of contacts.It is easy to access your list of contacts: 1) From the Idle screen, press to enter Contacts.2) Press to select Contacts.3) Browse your contacts using . 4) Or search for a contact with the quick search feature by using the letters on the keypad. For example, if you press the letter J, you will see a list showing all of your contacts beginning with this letter.5) Press to select a contact.6) Press and or just press to select the desired action (Call, Send voicemail, View profi le, Advanced).
58 ADVANCED SETTINGSenglish2SECTIONSECTION7) Under Advanced you have access to more options (Rename, Remove, Edit, Block, Request details, Add contact).Your contacts are ordered as follows:• Online Skype contacts (alphabetically by full name)• Offl ine Skype contacts with call forwarding and SkypeOut contacts (alphabetically by full name)• Offl ine, voicemail divert, and non-authorised Skype contacts (alphabetically by full name)NOTE:• If you have more contacts than your DUALphone supports, you might experience that your DUALphone will not show all the available contacts.
2SECTION59 ADVANCED SETTINGSenglishSECTION2SECTIONExchange contact details request You can send an authorisation request to a Skype user – and if it is accepted, you can see his or her online status.When adding a contact to your Contact list you will be prompted to specify if you want to send an authorisation request. We recommend that you send this request but you do not have to do so – and you can send the request whenever you wish to. If you do not send the request, you will never be able to see the contact’s online status. Users who have not been authorised will be indicated by on your contact list. Similarly, you will receive an authorisation request whenever a Skype user adds you to his or her Contact list. By accepting the request, you allow the user to see your online status. 1) From the Idle screen, press to enter the main menu. 2) Press to select Contacts. 3) Press and or just press to fi nd a contact, and select the contact by pressing .4) Press and to select Advanced
60 ADVANCED SETTINGSenglish2SECTIONSECTION5) Press and to select Request details.6) Use the keypad to enter any text to be sent along with your request.7) Press to send the request. NOTE:• You can only request details from users whose online status is shown with a question mark. Rename a contactYou can change the name of a contact.If a contact has a Skype user name that is not very informative, you can give him or her a more distinctive name to be shown on your contact list.1) From the Idle screen, press to enter the main menu. 2) Press to select Contacts. 3) Press and or just press to fi nd a contact, and select the contact by pressing .4) Press and to select Advanced.
2SECTION61 ADVANCED SETTINGSenglishSECTION2SECTION5) Press to select Rename.6) Enter the desired new name using the keypad.Remove a contactYou can remove a contact. Your options are:Remove and block: Remove and block a contact. Please note that this option applies only to Skype contacts.Remove: Remove a contact from your Contact list. This option applies to Skype as well as landline contacts.1) From the Idle screen, press to enter the main menu. 2) Press to select Contacts. 3) Presss and or just press to fi nd a contact, and select the contact by pressing .4) Presss and to select Advanced.
62 ADVANCED SETTINGSenglish2SECTIONSECTION5) Presss and to select Remove.6) Presss and or just press to select the required type of removal (Remove and block, Remove).7) In both cases you are asked whether you really want to remove the contact. Press to remove the contact, to cancel.Block a contactYou can block a Skype contact to prevent him or her from calling you. Please note that this option applies only to Skype calls. You can see your blocked contacts under Settings ‡ Manage blocked users. At any time you can choose to unblock a blocked contact.1) From the Idle screen, press to enter the main menu. 2) Press to select Contacts. 3) Press and or just press to fi nd a contact, and select the contact by pressing .
2SECTION63 ADVANCED SETTINGSenglishSECTION2SECTION4) Press and to select Advanced. 5) Press and to select Block. 6) Press to block, press again to unblock.n Make and receive callsDiallingDial editor1) From the Idle screen, type the phone number you want to call using the keypad; alternatively, press to select the number from Contacts.2) Press to select the line (Dial on SkypeOut, Dial on landline).3) Select the preferred line by pressing and or just pressing .
64 ADVANCED SETTINGSenglish2SECTIONSECTIONHow to pre-dial a Skype user:1) From the Idle screen, hold down for more than two seconds.2) Type the Skype name of the person you want to call.3) Press to call.Character mapFor keys 0 ‡ 9, multi tapping is possible. Multi Tap Order:PLEASE NOTE: When in the text editor, press to see all special characters. When in the text editor, press to switch between lowercase, uppercase and numerical entry.KEY MULTI TAP ORDER:0Space + 011 . , ? ! - _ @ 2a b c 2 æ å ä á à â ã ç3d e f 3 ë é è ê4g h i 4 ï í ì î5j k l 56m n o 6 ø ö ñ ó ò ô õ7p q r s 7 ß8t u v 8 ü ú ù û9w x y z 9 ÿ ý æ ø å
2SECTION65 ADVANCED SETTINGSenglishSECTION2SECTIONSpeakerphoneDuring a call you can switch between the speaker and earpiece.1) Press to select Speaker.2) Press again to return to Earpiece.Start a new call during a callThis is how to start a new call during an active call:1) Press to put your active call on Hold.2) Use the keypad to enter a new number manually or locate the number on your Contact list by using “Options->Search in contact list” 3) Press to start the call. You can switch between the calls by pressing .4) Press to terminate the active call.
66 ADVANCED SETTINGSenglish2SECTIONSECTIONConference callFrom your DUALphone you can initiative a 3-party conference call between one Skype user, one landline caller and yourself. 1) Start a Skype or landline call.2) Put the active call on Hold by pressing .3) Start a landline or Skype call.4) Choose “Options->Join in conference”, and the conference is established.5) Press to end the conference.Skype Conference callThe DUALphone cannot initiate a Skype conference call, but you can participate in a Skype conference call initiated from a computer. If the active call is a Skype conference call, you can see the participants via the View participants menu.Divert all callsYou can confi gure your DUALphone to forward all incoming Skype calls either to a landline/mobile phone or to your Voicemail. Please note that in order to use this function, you have to have Skype credits. Your options are:Call forward: Activate forwarding to another phone number. You will be prompted to enter the relevant number. Please remember to enter the country code.Call forward number: Edit the phone number when Call forward is active.Voicemail: Activate your Voicemail, allowing callers to leave a message after listening to your welcome message.Welcome message: After activating Voicemail you can record your welcome message. If you do not record a personal message, the Skype standard message will be used instead.
2SECTION67 ADVANCED SETTINGSenglishSECTION2SECTIONRegarding forwarding of landline calls: Please contact your landline provider. 1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings. 3) Press to select Call divert.4) Press to select Call forward. 5) Press and or just press to select the required option (Yes, No).6) After selecting Yes you will be prompted to enter a call forward number. Press the keypad.
68 ADVANCED SETTINGSenglish2SECTIONSECTIONView call historyYou can see all call history information, including missed calls, outgoing calls, incoming calls, authorisation requests or voicemails. Whenever there is an entry on one of the lists, you can see the details, such as the phone number, name (when accessible) and a time log indicating when the entry was received. Please note that the lists can contain 30 entries – the oldest ones will be deleted fi rst. Also, please note that the lists will be deleted whenever you sign out of Skype. Your options are:All calls: A list containing all missed, incoming and outgoing calls. Please note that landline as well as Skype calls will be registered. These are your options when working with the lists: Call: Call the number. Send voicemail: Return a call with a voicemail. Please note that this works only with Skype calls. Details: View details regarding the call. Delete: Remove the entry. View profi le: View the profi le for the entry. Please note that this works only with Skype calls. Add to contacts: Add an entry to your Contact list. Clear list: Delete all entries on the list.Missed calls: A list showing only the missed calls. Please note that landline as well as Skype calls are registered.Incoming calls: A list showing only the incoming calls. Please note that landline as well as Skype calls are registered.Outgoing calls: A list showing only the outgoing calls. Please note that landline as well as Skype calls are registered.1) From the Idle screen, press to enter the main menu. 2) Press and to select History.
2SECTION69 ADVANCED SETTINGSenglishSECTION2SECTION3) Press and or just press to view the preferred history (All calls, Missed calls, Incoming calls, Outgoing calls, Voicemails, Authorizations).Set privacy for callsYou can specify which kinds of Skype and SkypeIn calls you want to accept. 1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings.3) Press and to select Privacy.4) Press and or just press to select your preferred Privacy setting (Skype calls, SkypeIn calls).
70 ADVANCED SETTINGSenglish2SECTIONSECTION5) Under Skype calls, press and or just press to select your preferred setting (Anyone, Contacts, If details shared).6) Under SkypeIn calls, press and or just press to select your preferred setting (Anyone, Contacts, Known numbers).Call waitingWhen someone calls you during an active call, you will be notifi ed by a tone in the earpiece as well as the message ‘Call waiting’ on the display.There are two types of waiting calls: Calls on the same line you are presently using, and calls on the other line.Example one:1) You have an active Skype to Skype call.2) When you receive a second Skype call. you will hear a beep.3) Hold down to answer the new call while automatically putting the original call on hold.4) Hold down again to switch between the calls.
2SECTION71 ADVANCED SETTINGSenglishSECTION2SECTIONExample two:1) You have an active Skype call.2) When you receive a landline call, you will hear a beep.3) Press to answer the new call while automatically putting the original call on hold.4) To switch between the calls, press .n Dial outgoing callsDial a telephone number from the outgoing calls list1) From the idle screen, press to access the list of outgoing calls.2) Press for Options.3) Press to select Call.
72 ADVANCED SETTINGSenglish2SECTIONSECTIONn Firmware updateYou can check to see which software version your DUALphone is presently using as well as upgrade to the most recent version. Your options are:Latest Firmware: Displays the latest fi rmware version. Please note that you cannot use your DUALphone during the update process. The update typically lasts 15 minutes, depending on your Internet connection.Current fi rmware: Displays the fi rmware version currently used by your DUALphone.All Firmware vers.: Displays a list of all accessible fi rmware versions that your DUALphone can use. Thus, you can choose to downgrade to an older version.1) From the Idle screen, press to enter the main menu. 2) Press and to select Settings. 3) Press and to select Advanced. 4) Press and to select Firmware update.
2SECTION73 ADVANCED SETTINGSenglishSECTION2SECTION5) Press and or just press to select the required option (Latest Firmware, Current Firmware All Firmware vers.).6) Under Latest Firmware, press to install. Please be aware that the download can take some time. The handset will prompt you when the fi rmware update is fi nished.7) Under Current Firmware, you fi nd specifi cations of the fi rmware version presently used by the base station and the handset.8) Under All Firmware vers., you can see prior updates. Press and or just press to select your preferred version.9) Press again to install the selected version. You will then be asked if you are sure you want to update. Press to accept the update, to cancel.NOTE:• If your DUALphone has not been updated after 30 minutes, you must restart the DUALphone by disconnecting and reconnecting the base station to the power outlet.
74 SUPPORT INFORMATIONenglish3SECTIONSECTIONSupport informationPROBLEM CAUSE SOLUTIONI have nowhere to plug in the base station.• Your computer or other equipment may be occupying the Internet connection port.• Get a router, allowing you to attach more units to the same Internet connection port. If you are buying a new one, we recommend a peer2peer-friendly router.I have problems with my DUALphone.• You are not using the latest software.• There is a problem between your DUALphone and the device (modem/router/switch) to which it is connected.• Update the software via Settings > Advanced > Firmware update > Latest firmware.• Restart your modem/router/switch and then restart the base station by turning the power off and on.I cannot sign in to Skype.• You are using an incorrect Skype name and/or password.• You have no Skype account.• Your base station is not connected to the Internet.• The base station has not been provided an IP address.• Check the Skype name and/or password and try again. Be sure to enter large and small letters and special characters correctly.• Create a Skype account via Status > Create new account.• Check that all cables are attached correctly.• Check via Settings > Information that an IP address is shown under IP address. If not, check your Internet connection. If you are using a router, switch or hub, restart the device(s) and then restart the base station. Please refer to My base station does not receive an IP address under Advanced troubleshooting.(continues)Please visit www.dualphone.net for updated help and support. Here you will find documentation on FAQ, troubleshooting and new features.n Advanced troubleshooting
3SECTION75 SUPPORT INFORMATIONenglishSECTION3SECTIONPROBLEM CAUSE SOLUTIONI cannot sign in to Skype.(continued)• Your Internet connection timed out because you are not using an “Always on” connection.• A firewall/NAT/router is blocking access to the Internet.• Some broadband connections require that you log on the Internet every time you wish to use it, and the connection will automatically close after for example 20 minutes of inactivity. Your DUALphone does not work with such connections, only with “Always on” connections. Contact your Internet provider and get an “Always on” connection. Possibly “Always on” may be enabled via your provider’s homepage.• Restart your router and then restart your base station. It this does not help it may be because you are using a very restrictive kind of router/NAT. Please contact your Internet provider or router manufacturer.• If you are about to buy a new router we recommend a peer2peer-friendly router. Skype needs unrestricted outgoing TCP access to all destination ports over 1024 or to ports 80 and 443 in order to work properly. To obtain even better sound, we recommend that you open the specific port to incoming TCP and/or UDP traffic. Please check Settings > Advanced > Internet settings > Skype ports.My base station does not receive an IP address.• You may be using an Internet connection with a static IP address.• Other equipment, for instance a computer, has been connected to the Internet connection.• Configure the static IP address via Settings > Advanced > Internet settings > IP mode. Select Static and enter the IP address; then follow the wizard to make the further required entries.• Connect the base station to the Internet connection port. Turn on the base station and wait for about one hour. Restart the base station and check if your DUALphone works. Check via Settings > Information if the base station has received an IP address.I cannot connect to Skype from my workplace or school.• Most likely your base station is behind a proxy server, which are often used by companies and schools.• Configure the Skype proxy via Settings > Advanced > Internet settings > Skype proxy. Also, you have to configure via Settings > Advanced > Internet settings > Firmware proxy. Please contact the IT support resource at your workplace or school for further information.
76 SUPPORT INFORMATIONenglish3SECTIONSECTIONPROBLEM CAUSE SOLUTIONThe time on the idle display is incorrect.• The base station is not connected to the Internet.• You have not programmed your Time Zone and Daylight saving.• Your DUALphone is behind a proxy server.• The handset gets the time and date from the Internet. Connect the base station to the Internet and wait for a few minutes.• Select your time zone via Settings > Time and Date > Time zone. Then select Settings > Daylight saving and choose Daylight saving if you are in a zone with summertime, otherwise select Standard. • In order for the SNTP (Simple Network Time Protocol) to work, UDP/IP port 123 must be set to open proxy.I cannot make a Skype to Skype call.• You are not signed in.• You have no Internet connection.• Choose Status > Sign in and enter your Skype name and password when prompted for it. If you have no Skype account, you can create one via Status > Create new account.• Please refer to “I cannot sign in to Skype” under Advanced troubleshooting.I cannot make a SkypeOut call.• You are not subscribing to this service.• You are out of Skype credits.•You can buy SkypeOut at www.Skype.com. • Check your available Skype credits via Service > Skype Credit.My SkypeOut call does not reach the person intended.• You have not stored your country code.• Check that your country code is registered via Settings > Phone settings > Region > Country code. You may also need to check your area code via Settings > Phone settings > Region > Area code.I cannot receive Skype calls from certain persons.• You have specified restrictions as to whom you want to communicate with.• The person is a blocked Skype contact.• You are signed out.• Check the person who is unable to call you via Settings > Privacy > Skype calls (or SkypeIn calls). Select a privacy option which allows the person to call you.• Check if the Skype contact is blocked via Settings > Manage blocked users. Unblock if required.• Sign in to your Skype account via Status > Sign in to Skype.My DUALphone does not ring on incoming calls.• You have muted your handset.• You have enabled Call divert, which means that all incoming Skype calls are forwarded.• Adjust the volume via Settings > Tones > Ring tones.• Disable call forwarding via Settings > Call divert > Call forward.
3SECTION77 SUPPORT INFORMATIONenglishSECTION3SECTIONPROBLEM CAUSE SOLUTIONI experience a bad sound quality during Skype calls.• You are probably behind a router which interferes with the sound.• Another unit (for instance a computer) is using the Internet connection.• In order to obtain better sound, we recommend that you open the specific port shown under Settings > Advanced > Internet settings > Skype ports to incoming TCP and/or UDP traffic. However, on some routers you cannot configure incoming UDP traffic although you can still configure rerouting of ports with incoming TCP traffic. If you are using several Skype clients on the same router, you must make sure that they are not using the same Skype Port.• Free up bandwidth by ending other ongoing Internet traffic or get an Internet connection with more bandwidth.I cannot send voicemails.• You are not subscribing to this service.• You can buy SkypeOut at www.Skype.com. Check if your voicemail is active via Service > Voicemail.Landline and mobile phones cannot call me via SkypeIn.• You are not subscribing to this service.• You are out of Skype credits.• People calling your SkypeIn number do not wait long enough before they hang up.• You can buy SkypeIn at www.Skype.com.• Check your status via Service > SkypeIn.• People calling you should allow the phone to ring at least five times before they hang up due to the delay before the SkypeIn call reaches you.I cannot call via my landline connection.• The base station is not connected to your landline.• The landline is out of order.• The landline connection is occupied by another phone in the house.• The base station is not turned on.• Connect the landline to your base station.• Check your landline connection with a traditional phone and hear if there is a dialling tone. If not, contact your landline provider.• Check that the landline connection is not occupied.• Turn on the base station.I cannot receive calls via my landline connection.• You are using incorrect landline country setting.• Select the correct landline country setting via Settings > Phone settings > Landline country. Please note: The landline country setting has no influence on Skype calls.
78 SUPPORT INFORMATIONenglish3SECTIONSECTIONPROBLEM CAUSE SOLUTIONI cannot access the main menu Contacts.• You are signed out. • Your contact list resides on a central Skype server and is therefore visible only when you are signed in. Sign in via Status > Sign in to Skype.I cannot see if a Skype contact is online as his or her online status is always shown as • The contact in question has not been authorised.• Send an Authorisation request: From Contacts, select Options > Advanced > Request details. Whenever a person has accepted your request, you will be able to see his or her online status.The main menu History is suddenly empty.• You are signed out. • The History list is deleted whenever you sign out. Sign in via Status > Sign in to Skype. Please note: Old call details will not be restored at the next sign in.My friends cannot fi nd me on Skype by searching for my e-mai l address.• You have not confi gured your data under My profi le.• Save your e-mail address via Status > My profi le > Private. Other Skype users cannot see your e-mail address, they can only use it for searching for you if they know the address already. The handset does not charge when placed in the charger.• The handset is not placed correctly in the charger.• The charger is not connected to the power outlet or it is not turned on.• The batteries are not inserted correctly in the handset.• Check that the charger makes a beep when the handset is placed correctly.• Check that the power supply is connected to the outlet and that the unit is turned on.• Check that the batteries are inserted correctl y. Use only rechargeable batteries, type Ni-MH.I cannot turn the handset on.• The batteries are empty.• The batteries are not inserted correctly in the handset.• Place the handset in the charger. The handset will turn on automatically after some time in the charger.• Place the batteries correctly in the handset.The display is black. • The handset is not turned on.• The display contrast is wrong.• Hold down for approximately two seconds to turn on the handset.• From the idle screen, press Menu > 555, then select your preferred contrast setting.There is no antenna symbol in the upper right hand corner of the display. • You are too far away from the base station.• The base station is not turned on.• Move the handset closer to the base station.• Turn on the base station. The red LED light must be on at all times.(continues)
3SECTION79 SUPPORT INFORMATIONenglishSECTION3SECTIONPROBLEM CAUSE SOLUTIONThere is no antenna symbol in the upper right hand corner of the display.(continued)• The handset is not registered. • Register the handset via Settings > Cordless settings > Register handset.I do not understand the language on the handset.• You have chosen the wrong language.• From the idle screen, press Menu > 888, then select your preferred language from the list.I cannot register the handset to the base station, the message ‘Open base station could not be found’ is shown on the handset. • The base station is turned off.• The base station is not in registration mode.• You are too far away from the base station.• Turn the base station on. The LED light on the base station must be red.• Press the Reset button on the back of the base station, then press for Retry on the handset.• Move the handset closer to the base station (for instance in the same room).No Caller ID is shown when I receive landline calls.• You are not subscribing to this service with your landline provider.• You are using an incorrect country setting.• Contact your landline provider.• Select the correct country setting via Settings > Phone settings > Landline country.I do not get a new line on my landline connection when sending a flash (by pressing ).• You are using an incorrect country setting.• Select the correct country setting via Settings > Phone settings > Landline country.
80 SUPPORT INFORMATIONenglish3SECTIONSECTIONQUESTION ANSWERWhy is the DUALphone 3088 for Skype better than a Wi-Fi phone for Skype?Because it is more reliable (DECT), has no interference problems with other wireless devices (Wi-Fi, Bluetooth), has a much longer talk time (more than 10 hours), standby time (more than 140 hours) and range (up to 300 meters). In practice the DUALphone 3088 has a superior voice quality with increased distance between the handset and the base station/router. This is due to less packet loss and interference compared to a Wi-Fi phone. Furthermore, with the DUALphone 3088 you get a 2-in-1 telephone for both Skype and ordinary landline calls.Where can I buy the DUALPhone 3088?You can buy the DUALphone 3088 at www.dualphone.net and www.skype.com and retailers. Please visit www.dualphone.net for further information.What is a DUALphone?Your DUALphone combines two phones in one unit, allowing you to use Skype, SkypeOut /SkypeIn as well as traditional telephony via landline. Thus, you can use your DUALphone on two networks, for instance allowing you to establish a conference call between users on both networks.Is it easy to connect my DUALphone to the Internet?Yes. It only requires you to connect the base station to a power outlet and to your Internet connection. However, you might need a router/switch/hub if you want to connect more units to the same Internet connection, for instance both your computer and your DUALphone. We recommend that you use a peer2peer friendly router for this purpose.Are there any special requirements on my Internet connection?Yes. You have to use an Internet connection that is “Always on”. Some broadband connections demand that you log onto the Internet every time you wish to use it, and the connection will automatically close after for example 20 minutes of inactivity. Your DUALphone does not work with such connections, only with ‘Always on’ connections. Contact your Internet provider and get an “Always on” connection. Possibly “Always on” can be enabled via your provider’s homepage.Can my DUALphone be updated with new software? Yes. Unlike many other products, the firmware of your DUALphone can be updated to always give you access to the latest features.What Skype services does my DUALphone support?Your DUALphone supports Skype, SkypeOut, SkypeIn and Voicemail.n FAQ
3SECTION81 SUPPORT INFORMATIONenglishSECTION3SECTIONQUESTION ANSWERWhat Skype features does my DUALphone support?• Superior Skype sound quality• Calling via Internet: Skype to other Skype users• Calling via SkypeOut to ordinary telephone numbers• Works with SkypeIn – enables reception of calls from ordinary telephone numbers (PSTN)• Works with Skype VoicemailTM (view, play, delete, record personal greeting)• Skype conference call (invited party)• View, search and call Skype contact list• Skype Call Forwarding• Skype Call Waiting• Caller Identity with Skype name and picture of calling party• Notification of missed calls, new voicemail• Set your Skype online status (Offline, Away, Do Not Disturb etc.)• View the status of your Skype contacts on the handset display• View Call History of Skype and ordinary calls (30 entries)• Contact list (Telephone book): 200 entries• Create a new Skype account• Manual and automatic sign-in to Skype account• Edit my profile• Update notification when new Skype and DUALphone software is available• View Skype creditsWhat is SkypeOut? SkypeOut allows you to call ordinary phones and mobile phones at very competi-tive prices. There might be restrictions applying to calls to special service numbers in certain countries.What is the price of a call to ordinary phones and mobile phones via SkypeOut?You can make big savings. Check the prices at http://www.skype.com/products/skypeout/rates/all_rates.html?currency=EUR Is it expensive to use Skype with a volume based Internet connection?No. Skype does not take up much bandwidth. On average, Skype uses 0-0.5 Kbps during standby and 3-16 Kbps during calls.Does Skype work behind a NAT router?Yes. Skype works behind most NAT routers. We recommend that you use a peer2peer friendly router.Does my DUALphone support several languages in the menus?Yes. You can choose between 12 languages: Italian, Portuguese, Polish, Spanish, Dutch, Finnish, Danish, Swedish, English, German and FrenchNOTE: Russian will be available in a forthcoming firmware version.Does my DUALphone support connections via proxy servers and firewalls with approval?Yes. Your DUALphone supports HTTP or HTTPS proxies, authenticating HTTPS/SSL and SOCKS5 proxies.
82 SUPPORT INFORMATIONenglish3SECTIONSECTIONQUESTION ANSWERIn which countries has the DUALphone 3088 been approved?The DUALphone 3088 has been approved in the following European Union Member States: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, The Netherlands, United Kingdom. Other countries: Iceland, Liechtenstein, Norway, Bulgaria, Faroe Island, Greenland, Romania and Switzerland. Coming soon: Australia, South Africa and New Zealand.Can I use the DUALphone as a conference phone?Yes, the DUALphone 3088 has a handsfree speakerphone, just as you can be the invited party on a Skype conference call. DUALphone 3088 can also manage a 3-party call between landline and Skype calls.Is it safe to call via Skype?Yes. All your Skype calls are encrypted, thus increasing the safety and protection of personal information.Is it safe to have my user data on the Skype server?Yes. All your profile data and your contacts are located on a Skype Server, not on your DUALphone. A digital signature, based on a public and a private key, protects all profile data. The public key is used to encrypt the data, allowing only the person with the right key to make the data readable again.Can I make an emergency call via Skype?No. Skype does not allow emergency calls, but provided you have an active landline connection and your DUALphone is connected to the base station and the base station is connected to the landline, you can route emergency calls via this line. Please note that emergency calls can only be made when the base station is connected to the power outlet and it is turned on. The phone cannot be used during a power failure.Can I protect myself against harassment via Skype?Yes. You can always block certain persons from contacting you via Skype. You can also prevent groups of persons from contacting you.Can my DUALphone use a static IP address?Yes. You may configure a static IP address.Can I call ordinary phones and mobile phones via Skype?Yes. However, this requires that your Skype account supports SkypeOut, a service you can buy at www.skype.com. With SkypeOut you can call ordinary phones and mobile phones at very competitive prices.Can ordinary phones and mobile phones call me via Skype?Yes. However, this requires that your Skype account supports SkypeIn, a service you can buy at www.skype.com. With SkypeIn you get an ordinary phone number that your contacts can call. Can I take my DUALphone with me and use it in another country?Yes. Your DUALphone can be connected to the Internet anywhere with an active Internet connection. The landline connection will also be working in other countries. What is the range of my DUALphone?The maximum distance between the handset and the base station depends on the environment you are working in. However, you should typically have a range of some 50 metres indoors and 300 metres outdoors.
3SECTION83 SUPPORT INFORMATIONenglishSECTION3SECTIONQUESTION ANSWERIs the handset GAP compatible?Your DUALphone uses a number of features specific to Skype. Therefore we recommend that you do not use other handsets than the one provided with your DUALphone.Can I use several handsets with the same base station?Yes. You will be able to use up to six handsets which can all take advantage of the same Skype account. This is a coming feature.Can I divert an incoming Skype call?Yes. However, this requires you to have Skype credits on your Skype account.Can I check my Skype credit status?Yes, you can check your Skype credits from your DUALphone handset. Is there an answering machine in my DUALphone?Yes, provided your Skype account supports Voicemail, a service that you can buy via www.skype.com. This allows you to divert all incoming Skype calls to your voicemail.Can I send instant messages (chat) via my DUALphone?No. Can I associate a picture with my Skype account?Yes. However, you have to sign in to your Skype account via your computer and upload the picture from there. Skype will automatically change the uploaded picture to the correct size. In order to have the best picture quality we recommend that you upload a 96 x 96 pixel picture. You can upload in JPG (.jpg) as well as bitmap (.bmp) format.Which protocol does my DUALphone use?The Skype part of your DUALphone uses a protocol of its own. The HTTP protocol is used for Firmware updates and all data transmissions are encrypted.How long is the talk time on fully charged batteries?Minimum 10 hours.How long is the stand by time on fully charged batteries?Up to 140 hours.Do I need a computer?No, there is no need to have a computer – simply connect the DUALPhone base station to your broadband router or modem. If you want to use the landline connection feature, you will also need to connect the base station to the landline connection.How many Skype contacts does the DUALphone support?200.
84 SUPPORT INFORMATIONenglishSECTION3SECTIONSECTIONQUESTION ANSWERWhich headset works with the DUALphone?The connector is of the mono type and the plug size 2.5 mm. Please note that not all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or higher. We recommend that you use the Jabra EarWave boom with a universal 2.5mm jack. (Jabra p/n 100-73030000-50).I don’t have a land-line wall receptacle near the place where I want to put the DUALphone base station and I don’t want to do install new telephone wires between the base station and the landline receptacle. What do I do?We recommend that you purchase a wireless phone jack, which can be installed in 1 minute. Please visit www.wireless-phonejack.com.Does the Skype online status Do not disturb work with landline calls?Yes, you will not be disturbed by any landline calls, but you can see the calls under missed calls
3SECTION85englishSECTION3SECTIONn CE Declaration of ConformityThis product is manufactured for RTX Products A/S. Please also refer to the introduction in the Installation Guide and User Manual, guarantee and safety & warranty information sheets.The DUALphone 3088 complies with the requirements of EC directives:99/05/EC Directive for radio facilities and telecommunication terminalsConformity with essential requirements of Council Directive 99/05/EC is assured according to:R&TTE Directive 99/05/EC Standard: EN301406 V 1.5.1Additionally, the DUALphone 3088 is in conformity with the directives below:EMC Directive 89/336/EC Standard: EN301489 – 1 V 1.5.1 Standard: EN301489 – 6 V 1.2.1Safety Directive 77/23/EC Standard: EN60950 – 1:2001 (1st edition)Health/SAR Recommendation 99/519/EC Standard: EN50360, EN50385Due to existing differences between public telecommunication networks in different states, this authentication does not in itself constitute an unconditional guarantee of the successful operation of these units on every network terminal point.Intended use:The DUALphone 3088 is designed to switch onto the analogue telephone network via the normal telephone socket and a LAN interface on a broadband connection. Any other use is deemed as not intended use.The company does not accept any claims resulting from unauthorised alterations or modifications not described in this user manual.Denmark, Noerresundby, 23-11-2006Klaus AhlbeckRTX Products A/SStroemmen 69400 NoerresundbyDenmarkTelephone: +45 96322300Fax: +45 96322310CE DECLARATION OF CONFORMITY
86 SUPPORT INFORMATIONenglish3SECTIONn End-user license agreement from Skype

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