Thomson 2-1230A 2.4 GHz DSS 2-Line Multi Handset Cordless Phone User Manual 25001 DOM IB E 0

Thomson Inc. 2.4 GHz DSS 2-Line Multi Handset Cordless Phone 25001 DOM IB E 0

User Manual

2.4 GHz Two Line Multi-HandsetCordless Caller ID Telephonewith Digital Answering SystemUser’s GuidePlease read this manual before operatingthis product for the first time.TOCOM 16207530Model 21230
2Important InformationEquipment Approval InformationYour telephone equipment is approved for connecting to the Public Switched Telephone Network and is incompliance with parts 15 and 68, FCC Rules and Regulations, and the Technical Requirements for TelephoneTerminal Equipment published by ACTA.1. Notification to the Local Telephone CompanyOn the bottom of this equipment is a label indicating, among other information, the US Number and RingerEquivalence Number (REN) for the equipment. You must, upon request, provide this information to yourtelephone company.The REN is useful in determining the number of devices you may connect to your telephone line and still haveall these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENsof all devices connected to one line should not exceed 5. To be certain of the number of devices you mayconnect to your line determined by the REN, you should contact your local telephone company.NotesThis equipment may not be used on coin service provided by the telephone company.•Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephoneequipment if you are on a party line. Check with your local telephone company.•Notice must be given to the telephone company upon permanent disconnection of your telephone fromyour line.2. Rights of the Telephone CompanyShould your equipment cause trouble on your line, which may harm the telephone network, the telephonecompany shall, where practicable, notify you that temporary discontinuance of service may be required.Where prior notice is not practicable and the circumstances warrant such action, the telephone company maytemporarily discontinue service immediately. In case of such temporary discontinuance, the telephonecompany must: (1) promptly notify you of such temporary discontinuance: (2) afford you the opportunity tocorrect the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant toprocedures set forth in Subpart E of part 68, FCC Rules and Regulations.The telephone company may make changes in its communications facilities, equipment, operations ofprocedures where such action is required in the operation of its business and not inconsistent with FCC rulesand Regulations. If these changes are expected to affect the use or performance of your telephoneequipment, the telephone company must give you adequate notice, in writing, to allow you to maintainuninterrupted service.Interference InformationThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference; and (2) This device must accept any interference received,including interference that may cause undesired operation.
3Important InformationThis equipment has been tested and found to comply with the limits for a class B digital device, pursuant toPart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation.This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interference to radio communications. However, there isno guarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception, which can be determinedby turning the equipment off and on, the user is encouraged to try to correct the interference by one or moreof the following measures:•Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is "receiving"the interference).• Reorient or relocate and increase the separation between the telecommunications equipment andreceiving antenna.•Connect the telecommunications equipment into an outlet on a circuit different from that to which thereceiving antenna is connected.If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared ahelpful booklet, "How To Identify and Resolve Radio/TV Interference Problems." This booklet is available fromthe U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4when ordering copies.FCC RF Radiation Exposure StatementThis equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. Thisequipment should be installed and operated with a minimum distance of 20 centimeters between the radiatorand your body. This transmitter must not be co-located or operated in conjunction with any other antenna ortransmitter.”Notice:The changes or modifications not expressly approved by the party responsible for compliance could void theuser's authority to operate the equipment.Hearing Aid CompatibilityThis telephone system meets FCC standards for Hearing Aid Compatibility.US NUMBER IS LOCATED ON THE CABINET BOTTOMREN NUMBER IS LOCATED ON THE CABINET BOTTOM
4SEE MARKING ON BOTTOM / BACK OF PRODUCTRISK OF ELECTRIC SHOCK DO NOT OPENWARNING: TOPREVENT FIRE ORELECTRICAL SHOCKHAZARD, DO NOTEXPOSE THISPRODUCT TO RAINOR MOISTURE.THE LIGHTNINGFLASH AND ARROWHEAD WITHIN THETRIANGLE IS AWARNING SIGNALERTING YOU OF“DANGEROUSVOLTAGE” INSIDETHE PRODUCT.CAUTION: TO REDUCE THERISK OF ELECTRIC SHOCK, DONOT REMOVE COVER (ORBACK). NO USERSERVICEABLE PARTS INSIDE.REFER SERVICING TOQUALIFIED SERVICEPERSONNEL.THE EXCLAMATIONPOINT WITHIN THETRIANGLE IS AWARNING SIGNALERTING YOU OFIMPORTANTINSTRUCTIONSACCOMPANYINGTHE PRODUCT.CAUTION:IMPORTANT INFORMATION ................................... 2EQUIPMENT APPROVAL INFORMATION .................................... 2INTERFERENCE INFORMATION ............................................... 2FCC RF RADIATION EXPOSURE STATEMENT ........................... 3HEARING AID COMPATIBILITY .............................................. 3TABLE OF CONTENTS ......................................... 4INTRODUCTION .................................................. 6TELEPHONE FEATURES ................................................................ 6YOUR CALLER ID CALL WAITING TELEPHONE ALLOWS YOU TO ... 7CONNECTIONS AND SET UP................................ 8BASE AND HANDSET LAYOUT .............................................. 8PARTS CHECKLIST ............................................................. 9MODULAR JACK REQUIREMENTS ................................................ 9DIGITAL SECURITY SYSTEM ........................................................ 9IMPORTANT INSTALLATION INFORMATION .............................. 10IMPORTANT INSTALLATION GUIDELINES ...................................... 10INSTALLING AND REPLACING THE BASE BACKUP BATTERY .......... 11BATTERY SAFETY INSTRUCTIONS ..................................................... 11INSTALLING THE PHONE ........................................................... 12DATA PORT ............................................................................ 14HANDSET REGISTRATION .......................................................... 14BASE ..................................................................................... 14DISPLAYS AND DISPLAY MESSAGES .................................... 15SETTING UP THE TELEPHONE ............................................. 16DISPLAY LANGUAGE ................................................................ 16RINGER VOLUME .................................................................... 16INTERCOM RING ..................................................................... 17RINGER TYPE .......................................................................... 17RINGS TO ANSWER (BASE ONLY) .......................................... 18MAILBOX PASSWORD .............................................................. 18DAY AND TIME ....................................................................... 19PRIME LINE ............................................................................ 20AREA CODE ........................................................................... 20HOLD REMINDER .................................................................... 21REGISTERING AN ADDITIONAL HANDSET ................................... 21RESET HANDSET AND BASE ..................................................... 23HANDSET DE-REGISTRATION ................................................... 24BASE DE-REGISTRATION ......................................................... 25UNIT CAPABILITIES .......................................................... 26HOW MANY EXTERNAL CALLS AND INTERCOM CALLSCAN BE CONDUCTED SIMULTANEOUSLY AND BY HOWMANY USERS? ................................................................. 26ANSWERING A CALL ....................................................... 27BASE SPEAKERPHONE .............................................................. 27HANDSET SPEAKERPHONE ........................................................ 27HEADSET ................................................................................ 27CORDLESS HANDSET ............................................................... 27MAKING A CALL ............................................................ 27HANDSET SPEAKERPHONE ........................................................ 27BASE SPEAKERPHONE .............................................................. 28HEADSET ................................................................................ 28CORDLESS HANDSET ............................................................... 29VOLUME ....................................................................... 29HANDSET SPEAKERPHONE ........................................................ 29HANDSET RECEIVER ................................................................ 29PAGING ALL HANDSETS ................................................... 29HOLD ........................................................................... 30PLACING AN OUTSIDE CALL ON HOLD (SINGLE LINE) ................ 30PLACING A CONFERENCE CALL ON HOLD (BOTH LINES) ............ 30AUTO HOLD/INTERCOM ........................................................... 30HOLD REMINDER .................................................................... 31HOLD RECALL RING ................................................................ 31Table of Contents
5FLASH .......................................................................... 31PAUSE .......................................................................... 32OUT OF RANGE WARNING ............................................... 32BATTERY LOW WARNING ........................................................ 32EXIT ............................................................................ 32MUTE .......................................................................... 32USING ANOTHER LINE DURING A CONVERSATION .................. 32BASE ..................................................................................... 32CORDLESS HANDSET ............................................................... 33REDIAL ......................................................................... 33SPEAKERPHONE ....................................................................... 33HEADSET ................................................................................ 33CORDLESS HANDSET/SPEAKERPHONE ........................................ 33BASE SPEAKERPHONE .............................................................. 33HEADSET ................................................................................ 34MEMORY ...................................................................... 34REVIEWING RECORDS IN DIRECTORY MEMORY ......................... 34STORING NAMES AND NUMBER IN DIRECTORY MEMORY .......... 34EDITING RECORDS STORED IN DIRECTORY MEMORY .................. 35DELETING RECORDS FROM DIRECTORY MEMORY ....................... 35DIALING A NUMBER STORED IN DIRECTORY MEMORY .............. 36CHAIN DIALING FROM MEMORY ............................................. 36INTERCOM BASICS ........................................................... 37MAKING INTERCOM CALLS WITH THE BASE .............................. 37MAKING INTERCOM CALLS WITH A HANDSET ........................... 37USING INTERCOM WITH EXTERNAL CALLS ................................. 38ANSWERING INTERCOM CALLS ................................................. 39TRANSFERRING A CALL .................................................... 40TRANSFERRING AN OUTSIDE CALL THROUGH INTERCOM ............ 41CONFERENCE CALL BASICS ............................................... 41CONFERENCE CALL ................................................................. 41CONFERENCING THROUGH INTERCOM ....................................... 42THREE-WAY CONFERENCING WITH EXTERNAL CALLS .................. 43CALLER ID (CID) .......................................................... 43CALL WAITING CALLER ID ...................................................... 44CALLER ID (CID) DATABASE .................................................. 44REVIEWING CID RECORDS ...................................................... 44CALLER ID DISPLAY ICONS ..................................................... 45REVIEWING CID RECORDS ...................................................... 45DELETING A CID RECORD ....................................................... 46DELETING ALL CID RECORDS FROM THE CID DATABASE .......... 46DIALING A CID RECORD ........................................................ 46Table of ContentsTRANSFERRING A CID RECORD TO DIRECTORY MEMORY ......... 47CALL WAITING CALLER ID DELUXE ......................................... 48ANSWERING MACHINE AND MAILBOX OPERATION ................ 48TURNING THE ANSWERER ON – LINE 1 .................................. 48TURNING THE ANSWERER OFF - LINE 1 ................................. 48ANSWERER ON/OFF INDICATOR ............................................... 49TURNING ON/OFF THE ANSWERER - LINE 2 ........................... 49RECORDING A PERSONAL MAILBOX GREETING .......................... 49LINE 1.........................................................................................49DELETING YOUR PERSONAL GREETING – LINE 1 ...................... 49RINGS TO ANSWER ................................................................ 50SETTING THE MAILBOX PASSWORD .......................................... 51DAY AND TIME SETUP ............................................................. 53RECORDING AN INCOMING MESSAGE ....................................... 53ANSWERING AND RECORDING INCOMING CALLS ....................... 54SCREENING CALLS .................................................................. 54MESSAGE INDICATORS ............................................................. 54BASE ...........................................................................................54HANDSET .....................................................................................54PLAYING INCOMING MESSAGES ............................................... 55MEMO MESSAGES (BASE ONLY) ............................................ 56RECORDING A MEMO MESSAGE .............................................. 56PLAYING MEMO MESSAGES .................................................... 56ERASING MEMO MESSAGES ................................................... 56REMOTE OPERATION ............................................................... 57FROM ANY TOUCH-TONE PHONE ............................................. 57MEMORY FULL ....................................................................... 58CONNECTING AN OPTIONAL HEADSET TO THECORDLESS HANDSET ..................................................... 58CONNECTING THE BELT CLIP TO THE HANDSET .......................... 58TROUBLESHOOTING TIPS .................................... 59BASE UNIT ............................................................................. 59CORDLESS HANDSET ............................................................... 60VOICE MAIL SYSTEM/ANSWERING SYSTEM .............................. 62CAUSES OF POOR RECEPTION ............................................ 62OTHER INFORMATION ....................................... 63GENERAL PRODUCT CARE ................................................. 63SERVICE ........................................................................ 63OTHER INFORMATION ....................................... 64LIMITED WARRANTY ........................................................ 64INDEX .......................................................... 66
6IntroductionCAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer tothe IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.This 2.4 GHz two-line multihandset speakerphone system is designed to be simple to use, however, you canreach its full potential more quickly by taking a few minutes to read this User’s Guide. This telephone is amultifunction product for use with the Call Waiting and Caller ID services available from your local telephonecompany.IMPORTANT: In order to use all of the features of this unit, you must subscribe to either the standard Name/Number Caller IDService or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call WaitingCaller ID Service.Telephone Features•2.4GHz digital spread spectrum technology•Two CO line capability and prime line selection•Eight handsets to one base•Intercom calling•Four handsets operate simultaneously•Individual handset paging and page all•Three-way conferencing•Call transfer•Store up to 20 memories in handset and base directories•Speakerphone in both handset and the base•Last number redial•Line on hold feature with programmable hold reminder duration
7•2 individual voice mail boxes for each telephone line, total recording time up to 30 minutes, mailboxsystem supports GREETING recording, ICM recording and MEMO recording, the system can be accessedremotely via cordless handset or telephone line.•Optional headset• Manual dial out from memory and pre-dialing•Trilingual Display (English, Spanish and French)Your Caller ID Call Waiting Telephone Allows You to•View the name and telephone number of a caller (Call Waiting Caller ID).•Identify callers before you answer the phone.•View the time and date of each incoming call.•Record up to 50 Caller ID messages sequentially.•Know who called while you were away.
8Connections and Set UpBase and Handset LayoutWXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*FLASHHOLDANSEXITINTCONFFORMATREDIALDELETEPROGOKCIDDIRLINE 1LINE 2VOLU MELINE 1LINE 2PAG EINTERCOMHOLDMUTEFLASHEXITDIRCHARGECIDDELETECONFFORMATREDIAL/PROGRAMOKMEMOLINE1LINE2ANSWERWXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*CHARGEdisplayplay/stop buttonMEMO buttonfast forward buttonCID  buttonCID  buttonOK/PROGRAM buttonDELETE buttonVOLUME buttonsLINE 1 buttonLINE 1 indicatorLINE 2 indicatorLINE 2 buttonPAUSE buttonFLASH/EXIT buttonMUTE buttonMUTE indicatorHOLD buttonPAGE/INTERCOM buttonCONF buttonREDIAL/FORMAT buttoncharge indicatorANSWER LINE 1 buttonANSWER LINE 1 indicatorANSWER LINE 2 buttonANSWER LINE 2 indicatorrewind buttonSPEAKER buttonCID  buttonCID  buttondisplayLINE 1/LINE 2 buttonFORMAT/REDIAL buttonCONF buttonrewind buttonplay/pause buttonINT buttonHOLD/ANS button FLASH/EXIT buttonPAUSE buttonfast forward buttonDELETE buttonOK/PRG buttonCHARGE indicator
9Line cords AC power converterModular telephoneline jackWall plateBase CordlesshandsetConnections and Set UpModular Jack RequirementsTo use this phone , you will need an RJ11C (for single line) or aRJ14C (for two lines) type modular phone jack, which might looklike the one pictured here, installed in your home. If you don’thave either modular jack, call your local phone to find out howto get one installed.Digital Security SystemYour cordless phone uses a digital security system to provideprotection against false ringing, unauthorized access, andcharges to your phone. When you place the handset in the base,the unit verifies its security code. After a power outage orbattery replacement, you should place the handset in the basefor about 20 seconds to reset the code. This phone ’s digitalsecurity code was set at the factory.INSTALLATION NOTE: Some cordless telephones operate at frequencies thatmay cause interference to nearby TVs, microwave ovens, and VCRs. Tominimize or prevent such interference, the base of the cordless telephoneshould not be placed near or on top of a TV, microwave oven, or VCR. Ifinterference continues, moving the cordless telephone farther away fromthese appliances will often reduce or eliminate the interference.Certain other communications devices may also use the 2.4 GHz frequencyfor communication, and, if not properly set, these devices may interferewith each other and/or your new telephone. If you are concerned withinterference, please refer to the owner’s manual for these devices on howto properly set channels to avoid interference. Typical devices that may usethe 2.4 GHz frequency for communication include wireless audio/videosenders, wireless computer networks, multi-handset cordless telephonesystems, and some long-range cordless telephone systems.HandsetbatteryParts ChecklistMake sure your package includes the items shown below.VOLUMELINE 1LINE 2PAGEINTERCOMHOLDMUTEFLASHEXITDIRCHARGECIDDELETECONFFORMATREDIAL/PROGRAMOKMEMOLINE1LINE2ANSWERWXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*WXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*FLASHHOLDANSEXITINTCONFFORMATREDIALDELETEPROGOKCIDDIRLINE 1LINE 2CHARGEHandsetchargerNeed pictureof belt clipHandsetbelt clip
10Connections and Set UpImportant Installation Information•Never install telephone wiring during a lightning storm.•Never touch non-insulated telephone wires or terminals,unless the telephone line has been disconnected.•Use caution when installing or modifying telephone lines.•Never install telephone jacks in wet locations unless the jackis specifically designed for wet locations.•Temporarily disconnect any equipment connected to thephone such as faxes, other phones, or modems.Important Installation Guidelines•Install telephone near both a telephone (modular) jack andan electrical power outlet.•Avoid sources of noise, such as a window by a busy street,and electrical noise, such motors, microwave ovens, andfluorescent lighting.•Avoid heat sources, such as heating air ducts, heatingappliances, radiators, and direct sunlight.•Avoid areas of excessive moisture or extremely lowtemperature.•Avoid dusty locations.•Avoid other cordless telephones or personal computers.CAUTION: Always disconnect all phone cords from the base unitbefore battery installation or replacement.
11Connections and Set UpInstalling and Replacing the Base Backup BatteryCAUTION: To reduce the risk of fire or personal injury, use only thebattery listed in the Instruction book.You must install the battery pack prior to first use or you will notbe able to use the cordless handset. If a battery pack is notinstalled or battery power is low, the low battery icon shows inthe display and you need to recharge the handset or replace thebattery pack. Make sure that the cordless handset is in thestandby mode before you install or replace the battery.1. Remove the battery compartment door from the cordlesshandset.2. If you are installing the battery pack for the first time, insertthe battery pack into the battery compartment on the backof the cordless handset then plug the battery pack cord intothe jack inside the handset battery compartment.3. If you are replacing the battery pack, disconnect the batterypack cord from the jack inside the battery compartment andremove the battery pack from the cordless handset. Insert anew battery pack and reconnect the battery pack cord to thejack inside the handset battery compartment.4. Put the battery compartment door back on.Battery Safety Instructions•Do not burn, disassemble, mutilate, or puncture. Like otherbatteries of this type, toxic materials could be released whichcan cause injury.•Keep batteries out of the reach of children.•Remove batteries if storing over 30 days.
12Connections and Set UpInstalling the PhoneThe phone may be connected to one 2-line (RJ14C) wall jack or two single line wall jacks.1. Choose a level surface, such as a desktop or tabletop, near anelectrical outlet and a telephone wall jack (RJ11C) to installyour phone.2. Plug the AC power converter into an electrical outlet and theDC connector into the back of the base.NOTE: The power converter must remain connected to the base at alltimes. It is normal for the power converter to feel warm to the touch.CAUTION: Use only the ATLINKS, Inc 5-2569 power converterthat came with this unit to charge the cordless handset. Usingother power converters may damage the unit.3. Place the handset (with the battery pack installed) in thebase cradle. The charge indicator turns on to indicate thebattery is charging.IMPORTANT: Make sure the cordless handset is facing forward duringcharging.4. Allow the handset to charge for 12 hours. If you don’tproperly charge the cordless handset, battery performance iscompromised.5. Connect the telephone lines:NEED SOMETHING TO DRAW FROM(PICTURE OF BACK, SIDES)
13Connections and Set UpIf you have two telephone lines on a single wall jack installed inyour home, plug one end of the straight telephone line cord intothe jack marked LINE 1+2 on the back of the base. Plug theother end into the 2-line wall jack.If you have two separate wall jacks installed in your home, plugone end of the telephone line cord into the jack marked LINE1+2 on the back of the base, and plug one end of the othertelephone line cord into the jack marked LINE 2 on the back ofthe base. Plug the other end of each telephone line cord into theseparate wall jacks.NOTE: If you connect a telephone line cord from the LINE 2 jack on theback of the base to a dual modular phone jack, you will only be able touse line two.NOTE: Although you can use this two-line cordless telephone with asingle phone line, you must have two lines (with separate phonenumbers) installed to use a two-line system. You may connect thistelephone to a single-line (RJ11C) wall jack, but you will only be able touse one telephone line (either LINE 1 or LINE 2) - not both linessimultaneously.NEED SOMETHING TO DRAW FROM(PICTURE OF BACK, SIDES)
14Connections and Set UpData PortThe base is equipped with two data jacks for you to connect anauxiliary phone device, such as fax machine, computer modem,or even another phone.Handset RegistrationAll cordless handsets used with this unit must be registered atthe base. You may register up to eight cordless handsets. Themodel number of the optional cordless handsets is H1230RE3-A.To order additional cordless handsets, contact your dealer or call1-800-511-3180 to locate a dealer.The cordless handset packed with this unit is preregistered by themanufacturer and is assigned as handset number one. Thehandset number is also used as the extension number. Only oneadditional handset may be registered at a time. You mustcomplete the handset registration process within 30 seconds.BaseThe base must be in standby mode during the registrationprocess.1. Enter the registration mode on the base.2. Press the PROGRAM button.3. Use the / button to scroll to REGISTRATION.REGISTRATIONRESETREGISTRATIONNO?REGISTRATIONYES?TO REGISTER PUTHANDSET IN BASE4. Press OK (PROGRAM button). The display shows:NOTE: To exit the registration mode, press OK again.5. Press the / button to scroll to YES? The display shows:6. Press the OK button to confirm. The display shows:NOTE: The base remains in registration mode for 30 seconds, and thedisplay slowly flashes.
157. Place the handset in the base cradle. The systemautomatically registers the handset to the base.The display shows:After three seconds the display returns to the previous menu andshows:NOTE:1. If you need to register additional handsets follow the steps above. Youmay register up to eight handsets.2. If an additional handset has never been registered to any base before,you only need the base to enter the REGISTRATION mode then put thehandset (with its battery prior charged by the charge cradle) on the baseto register automatically, as described above. However, if the handsetyou’re registering has been registered before, you would need both thebase and the handset to enter into REGISTRATION mode, and then putthe handset in the base to register. To let handset enter intoREGISTRATION mode, simply follow the same steps, as you would do onthe base.Displays and Display MessagesIcons Meaning“NEW” icon The incoming call is a new call and the CIDrecord is not viewed before.“REPT” icon The incoming call has been received before,but the CID record is not viewed before.“CALL” icon CID is being displayed on the LCD“MEMO” icon Memory (Phone Book Directory) record isbeing displayed on the LCD“AM” icon Indicate the Time showing is Morning“PM” icon Indicate the Time showing is Afternoon“L1” / “L2” icon 1.) Turn on when the corresponding telephoneline is in use.2.) To display which line received the CIDrecord during the CID review.“18 : 88” icons To display the time“18 / 88” icons To display the date“# 88” icons CID / Directory database indexConnections and Set UpBase DisplayCordless HandsetREGISTEREDHANDSET # 2REGISTRATIONRESETHANDSET # 1L1: TALK L2; HOLDL1 L2 18:88 AM 18/88 NEW CALL #88PM REPT MEMOSUN 12:00 AML1: TALK L2: HOLDL1 L2 18:88 AM 18/88 NEW CALL #88PM REPT MEMO
16Connections and Set UpSetting Up the TelephoneThis unit has various programmable functions. Most of the settings are selected from the menu on the display.NOTE: You may press the EXIT button at any time to exit theprogramming mode.Display LanguageSet the display language to English, French, or Spanish. Thedefault value is ENGLISH.1. Press the PROGRAM/OK button.2. Use the / button to scroll to LANGUAGE.LANGUAGELINE 1 RINGLANGUAGEENGLISHLINE 1 RINGLINE 2 RINGLINE 1 RINGMIDDLEOR3. Press PROGRAM/OK again. The display shows:4. Use the / button to select ENGLISH, FRENCH, orSPANISH.5. Press PROGRAM/OK to confirm and save.NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Ringer VolumeSet the ringer volume level for each telephone line individually.The default value for LINE 1 and LINE 2 is MIDDLE.1. Press the PROGRAM/OK button.2. Press the / button to scroll to LINE 1 RING or LINE 2RING.3. Press PROGRAM/OK again. The display shows:
17Connections and Set Up4. Press the / button to select the ringer volume.5. Press the PROGRAM/OK button to confirm and save.NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Intercom RingSet the intercom ring to OFF, LOW, MIDDLE, or HIGH. The defaultvalue is MIDDLE.1. Press the PROGRAM/OK button.2. Use the / button to select INTERCOM RING.3. Press the PROGRAM/OK button again.4. Use the / button to select OFF, LOW, MIDDLE, or HIGH.5. Press PROGRAM/OK again to confirm and save.NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Ringer TypeChoose from eight different ringer types. The Line#1 defaultvalue is type 1, and the Line#2 default value is type 2.1. Press the PROGRAM/OK button.2. Use the / button to select L1 RING TYPE or L2 RINGTYPE.LINE 2 RINGMIDDLEINTERCOM RINGL 1 RING TYPEL1 RING TYPEL 2 RING TYPEORL2 RING TYPESET ANSWERERL1 RING TYPE13. Press PROGRAM/OK. The display shows:OR
18Connections and Set Up4. Use the / button to select the ringer type.5. Press PROGRAM/OK again to confirm and save.NOTE: The handset generates the ringer type when you make yourselection.NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Rings to Answer (Base Only)Set the number of rings to answer for incoming calls and thepasswords for each mailbox.1. Press the PROGRAM/OK button.2. Use the / button to select SET ANSWERER.3. Press PROGRAM/OK again.SET ANSWERERDAY AND TIMEL1 RING NO.L2 RING NO.L1 RING NO.5L2 RING TYPE24. For Line 1, use the / button to select L1 RING NO.5. Press PROGRAM/OK again.6. Press the / button to select the number of rings. Forexample, if you select 5 rings, the display shows:7. Press PROGRAM/OK to confirm and save.8. Repeat steps 3 through 7 to set the rings to answer for line 2.NOTE: If you select TOLL SAVE, all incoming calls are answered on the 3rdring when a new message is waiting. If there is no new message,incoming calls are answered on the 5th ring. Use this feature to save longdistance tolls when accessing your messages remotely.NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Mailbox PasswordChange your mailbox password to any 3-digit number.1. Press the PROGRAM/OK button.2. Use the / button to select SET ANSWERER.
19Connections and Set Up3. Press PROGRAM/OK.4. For Line 1, use the / button to select L1 PASSWORD.5. Press PROGRAM/OK again.6. Select the designated mailbox number (Mailbox 101 or 102).7. Use the touch-tone pad to enter your new 3-digit password.8. Press PROGRAM/OK to confirm and save.9. Repeat steps 3 through 8 to set the mailbox password forline 2.NOTE: If you decide to keep the factory default password (101 forMailbox 1 and 202 for Mailbox 2), press the DELETE button two times. Thedisplay shows:NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Day and TimeYou may set the mailbox day and time stamp for new messages.The default value is SUNDAY 12:00AM.Although the system automatically updates the display day andtime data from Caller ID information, it is recommended thatyou manually set the day and time information prior first use.1. Press the PROGRAM/OK button.2. Use the / button to scroll to DAY AND TIME.3. Press PROGRAM/OK again. The day mode shows in thedisplay.L1 PASSWORDL2 PASSWORDL1 PASSWORDDELETE?L1 PASSWORD101 OK!DAY AND TIMEPRIME LINEDAY AND TIMEFRIDAY AND TIMEFRI 06:124. Use the / button to select the day. For example, if youselect Friday the display shows:5. Press PROGRAM/OK to confirm and save. Time mode showsin the display.6. Use the touch-tone pad to enter the 4-digit number for timeof day (for example, press 0612 to enter the time as 6:12).7. Press PROGRAM/OK to confirm and save. AM/PM modeshows in the display.
20Connections and Set Up8. Press the / button to select AM or PM.9. Press PROGRAM/OK to confirm and save. The display showsthe current day and time.NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Prime LineSet the prime line for according to your preferences. The defaultprime line is Line 1. The prime line rings or answers first if youreceive calls from both lines simultaneously.NOTE: The prime line is also has the priority for Transfer Ringer and HoldRecall Ringer.1. Press the PROGRAM/OK button.2. Press the / button to select PRIME LINE.PRIME LINEAREA CODEPRIME LINELINE 1AREA CODEHOLD REMINDERAREA CODEEMPTYDAY AND TIMEFRI 6:12AM OK!3. Press PROGRAM/OK again. The display shows:4. Use the / button to select LINE 1 or LINE 2.5. Press PROGRAM/OK to confirm and save.NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Area Code1. Press the PROGRAM/OK button.2. Use the / button to scroll to AREA CODE. The defaultvalue is _ _ _.3. Press PROGRAM/OK again. The display shows:4. Use the touch-tone pad to enter your 3-digit area code.
21Connections and Set Up5. Press PROGRAM/OK to confirm and save. The display shows.NOTE: To move the cursor around in the display use the / button.NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Hold ReminderHold Reminder lets you set the amount of time a call stays onhold before a reminder tone is generated. Options: Off/15/30/45/60 Seconds. The default value is 30 seconds.1. Press the PROGRAM/OK button.2. Press the / button to select HOLD REMINDER.3. Press PROGRAM/OK again.AREA CODEXXX OK!HOLD REMINDERDE-REGISTERORHOLD REMINDEROFFHOLD REMINDER60 SECONDS OK!HOLD REMINDER60 SECONDS OK!4. Press the  button to turn off the hold reminder or press button to select a time from 30 sec to 60 seconds.5. Press PROGRAM/OK to confirm and save. The status shows inthe display. For example:NOTE: After three seconds, the display returns to the main menu, or youmay press the EXIT button to quit the program menu.Registering an Additional HandsetYou may register up to eight handsets on this system.NOTE: YOU MAY ONLY REGISTER RCA MODEL H1230 HANDSETS TO THISUNIT.NOTE: Make sure the base is not in use and the handset is fully chargedbefore registration.
22Connections and Set Up1. Press the PROGRAM/OK button on the base.2. Use the / button to select REGISTRATION.REGISTRATIONRESETREGISTRATIONRESETREGISTRATIONNO?REGISTRATIONYES?TO REGISTER PUTHANDSET IN BASEREGISTEREDHANDSET # 23. Press PROGRAM/OK again. The display shows:4. Use the / button to select YES? or NO?NOTE: If you select NO? the unit returns to the main menu.5. Press PROGRAM/OK. The display shows:NOTE: The base stays in this mode for 30 seconds, and the in use/chargeindicator flashes slowly.6. Place the handset in the base cradle. The system atomicallyregisters the handset to the base. The display shows:After three seconds the display shows:NOTE:To register additional H1230 handsets, repeat steps 1 through 6 for eachhandset.If your additional handset has never been registered to any other basebefore, you are only need the set the base to enter the REGISTRATIONmode and then put the new handset into the base cradle. The system willregister the new handset automatically, as described above.However, if the handset you’re registering has been registered before, youhave to set both the base and the handset to enter into REGISTRATIONmode, and then put the handset in the base to register.
23Connections and Set UpReset Handset and BaseAfter you become familiar with the features of this phone, youmay want to reset the handset or base back to the originalfactory default settings.NOTE: The security code, handset ID# and the directory memory do notreset to the original settings. If you reset the base, all handset ID numbersremain unchanged, and it is not necessary to re-register the handsets.1. To reset the handset, press the PROGRAM/OK button.2. Use the / button to select RESET HANDSET.RESET HANDSETLANGUAGERESET BASELANGUAGERESET HANDSETNO?ORRESET BASENO?RESET HANDSETYES?ORRESET BASEYES?3. To reset the base use the / button to select RESET BASE.4. Press PROGRAM/OK again. The display shows:5. Press the / button to select the YES?.
24Connections and Set Up6. Press PROGRAM/OK again. For three seconds the displayshows:RESETTING...PLEASE WAITINITIALIZING...PLEASE WAITThe displays shows the following for 10 to 15 seconds:HANDSET #1The handset and base return to standby mode and the displayshows:HandsetBaseSUN 12:00AMNOTE: If the handset is not registered to the base, or the base is reset, thehandset displays:Handset De-RegistrationNOTE: You may only de-register one handset at a time.1. Make sure all registered handsets are OFF (not in TALK mode).2. Move the handset close to the base, and press thePROGRAM/OK button.3. Use the / button to select DE-REGISTER. The displayshows:PLEASEREGISTER!DE-REGISTERREGISTRATION
25Connections and Set Up4. Press PROGRAM/OK again. The display shows:DE-REGISTERNO?DE-REGISTERYES?5. Use the / button to select YES? or NO?NOTE: If you select NO, the display returns to the previous mode.6. Press PROGRAM/OK to confirm and save. The display shows:DE-REGISTER PUTHANDSET IN BASEWhen the handset is de-registered, the display shows:NOTE:The base does not need to be in de-registration mode to de-register ahandset.You may register the handset to another base without de-registeringfrom the original base. The original base, however, retains the handsetinformation forever.For more information, refer to the Registration or Installation section ofthis manual.Base De-RegistrationYou may de-register a single handset or all handsets from thebase.1. Make sure the base if OFF (not in use).2. Move the handset(s) close to the base.3. Press the PROGRAM/OK button.4. Use the / button to select DE-REGISTER.DE-REGISTERREGISTRATION5. Press PROGRAM/OK again. The display shows:DE-REGISTERHANDSET #1?
26Connections and Set Up6. Use the / button to select a handset (for example, if youwant to de-register handset #2, scroll to HANDSET #2). Thedisplay shows:DE-REGISTERHANDSET #2?DE-REGISTERPLEASE WAIT!DE-REGISTERHANDSET #2 OK!7. Press PROGRAM/OK again. The display shows:When the handset(s) is de-registered, the display shows:NOTE:After de-registration, you cannot operate the handset until it is re-registered to the base.The de-registration process may take 3~10 seconds, depending on howmany handsets you want to deregister.Unit CapabilitiesThis unit may use two external telephone lines (provided by a telephone company), or two internal parties forintercom calls. You can expand the unit’s capabilities by registering up to eight cordless handsets at the base.How Many External Calls and Intercom Calls Can Be Conducted Simultaneously and By HowMany Users?The system also allows one intercom call while simultaneously conducting one external call with the base andtwo handsets. For example, one pair of handsets is engaged in separate intercom calls while the base unit isengaged in an external call with two handsets.VOLUMELINE 1LINE 2PAGEINTERCOMHOLDMUTEFLASHEXITDIRCHARGECIDDELETECONFFORMATREDIAL/PROGRAMOKMEMOLINE1LINE2ANSWERWXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*WXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*FLASHHOLDANSEXITINTCONFFORMATREDIALDELETEPROGOKCIDDIRLINE 1LINE 2WXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*FLASHHOLDANSEXITINTCONFFORMATREDIALDELETEPROGOKCIDDIRLINE 1LINE 2WXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*FLASHHOLDANSEXITINTCONFFORMATREDIALDELETEPROGOKCIDDIRLINE 1LINE 2WXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*FLASHHOLDANSEXITINTCONFFORMATREDIALDELETEPROGOKCIDDIRLINE 1LINE 2OR Base H/S1 H/S 2 H/S 3 H/S 4Example: External call on line 1, external call, intercom call on line 2.•All other handsets are in the standby mode.•You may also check the mailboxes for messages instead of receiving external calls.
27Telephone OperationAnswering a CallThe base can handle two calls simultaneously with one cordless handset (or two cordless handsets). When youreceive a call, the unit rings. RINGING shows on the display. The line indicator flashes rapidly. If you subscribe toCaller ID service from your local telephone company, the calling party’s identifying information displays after thefirst ring. To view all Caller ID information, you must wait until the second ring before answering a call.Base Speakerphone1. Press a LINE button. The line indicator lights turn on.2. Talk into the microphone.3. When finished, press the LINE button.Handset Speakerphone1. Press the SPEAKER button on the side of the handset to answer an incoming call. The display shows L1 orL2, TALK SPKR, and the call timer.2. Speak into the microphone.3. When finished, press the SPEAKER button to hang up.NOTE: If you press the corresponding line key anytime during speakerphone mode, the call will be diverted from the speaker tothe earpiece of your handset.Headset1. Insert the headset plug into to the jack on the handset. The handset receiver is disabled.2. Press either the LINE 1 or LINE 2 button.3. Talk into the headset microphone.4. When finished, press the LINE 1 or LINE 2 button to hang up.Cordless Handset1. Press either the LINE 1 or LINE 2 button and wait for a dial tone. The display shows L1 or L2.2. Dial the number.3. When finished, press the line button to hang up, or place the handset on the base cradle to hang up.Making a CallTwo calls may be handled simultaneously.Handset Speakerphone1. Press the SPEAKER button on the side of the handset.2. Wait for a dial tone, and then dial the number. The display shows L1 or L2, TALK SPKR, and the call timer.OR
28Telephone Operation1. Dial the number first.2. Press the SPEAKER button and the number dials automatically. The display shows L1 or L2, TALK SPKR, andthe call timer.NOTE: If you press the SPEAKER button, a free line is automatically selected.3. When the party answers, speak into the microphone.4. When finished, press the SPEAKER button again to hang up.NOTE: During a speakerphone call, if you want to switch to the handset, check the display to make sure which line you’re using,and then press the corresponding line button.Base Speakerphone1. Press either LINE button on the base to get a line.2. Wait for a dial tone, and then dial the number. The display shows L1 or L2 , TALK SPKR, and the call timer.OR1. Dial the number first.2. Press either line button to dial out. The display shows L1 or L2, TALK SPKR, and the call timer.3. When the party answers, speak into the microphone.4. When finished, press the SPEAKER button again to hang up.Headset1. Insert the headset plug into the jack on the handset.NOTE: The headset must be properly inserted into the jack.2. Press either LINE button.3. Dial a number. The number shows in the display, and the length of the call shows in the display.4. When the party answers, speak into the headset microphone.5. When finished, press the LINE button to hang up.OR1. Insert the headset plug into the jack on the handset.2. Dial a phone number.3. Press either LINE button. The display shows L1 or L2, HEADSET and the call timer.4. When the party answers, speak into the headset microphone.5. When finished, press the line button to hang up.
29Telephone OperationCordless Handset1. Press either LINE button.2. Dial a number. The display shows L1 or L2, TALK, and the call timer.3. When the party answers, speak into the handset microphone.4. When finished, press the LINE button to hang up.OR1. Dial a phone number.2. Press either LINE button. The display shows L1 or L2, TALK, and the call timer.3. When the party answers, speak into the handset microphone.4. When finished, press the LINE button to hang up.NOTE: To switch to the speakerphone, press the SPEAKER button on the handset side anytime during a call.VolumeHandset SpeakerphoneThere are five volume levels for the handset receiver and handset speakerphone and eight volume levels forthe base speakerphone.While in TALK mode, press the / button located on the side of the handset or the VOLUME / buttonto adjust speaker volume level. The display shows the selected volume level.Handset ReceiverDuring a call, press the VOLUME / button on the handset side to adjust the receiver volume level. Thedisplay shows the selected volume level.Paging All HandsetsThe page feature helps you locate a misplaced handset. To send and receive pages, all cordless handsets mustbe registered to the base. To register a handset, refer to the Handset Registration section of this manual forinstructions.PAGE ALL?INTERCOM?1. Press the PAGE/INTERCOM button. The display shows:
30Telephone Operation2. Press PROGRAM/OK. All registered handsets generate thepaging tone for 60 seconds and display the followingmessage:3. To stop the paging tone, press any button on the handset.HoldPlacing an Outside Call on Hold (Single line)1. Press the HOLD button. The display shows:NOTE: On the base, the corresponding line indicator flashes to indicatethe line is on hold.2. To pick up the call, users at any handset or the base maypress the corresponding line button.Placing a Conference Call on Hold (Both Lines)During a conference call using both lines, press the HOLD buttonto put each line on HOLD.Auto Hold/Intercom1. Press the PAGE/INTERCOM button during a call, and the linein use is automatically placed on hold. The display shows:PAGINGFROM BASEHANDET #3L1: HOLDINTERCOM?TRANSFER?2. Press the FLASH/EXIT button to place the call on hold. Thedisplay shows:HANDSET #1L1: HOLD L2: MAILHandsetBaseSUN 12:58 AML1: HOLD L2: MAIL
31Telephone OperationOR3. Press the PROGRAM/OK button to initiate an intercom call.The display shows:NOTE: Refer to the Intercom section of this manual for more informationon conducting intercom calls.Hold ReminderWhen an outside line holding, Hold reminder makes the systemwait for a predetermined period of time before it generates areminder tone.Hold Recall RingIf a call holds longer than three minutes, all registered handsetsgenerate a reminder tone, and HOLD shows in each display.Press the LINE 1 or LINE 2 button on the handset or base topick up the call.NOTE: If a holding call is not picked up within five minutes, the call isdisconnected.FlashUse the flash feature to activate custom calling services such ascall waiting or call forwarding, which are available through yourlocal phone company. If you subscribe to the combined CallWaiting Caller ID service from your local telephone company,you will receive Caller ID information (if available) on CallWaiting calls. During a phone call, you will hear a beep toindicate another call is waiting on the line and Caller IDinformation for the waiting call shows on the handset display. Toconnect to the waiting call:1. Press the FLASH/EXIT button when you hear the call-waitingtone in the handset receiver. Your original call isautomatically placed on hold. The display shows:2. Answer the incoming call.3. To return to the original call press the FLASH/EXIT buttonagain. Or you may switch back and forth between the twocalls by pressing the flash button.NOTE: The flash function does not affect the call timer. The timer countscontinuously after the Flash feature is activated.INTERCOM TO #L1: HOLD L2: MAILTALK MM:SSFLASHL1
32Telephone OperationPauseUse the #PAUSE button to insert a delay in the dialing sequence of a telephone number you want to store inmemory (for example, when you must dial 9 to get an outside line, or when you must enter codes to accessyour bank’s information line). Pause is displayed as “ P.”NOTE: You may add more than one pause if a longer delay is needed.Out of Range WarningWhen using your cordless handset, if you move too far away from the base, you will hear a long warning tone,and the display shows OUT OF RANGE. This means you are out of range of the base, and you may loose thelink between your handset and base. You must move closer to the base.Once you move within range of the base, the warning tone stops and the display returns to normal.If you do not move into base range within 30 seconds, the handset looses its link with the base, and the baseautomatically puts your call on hold. NO LINK TO BASE shows in the display.Battery Low WarningWhen the battery voltage level is low, LOW BATTERY shows in the display, and you will hear a warning beep. Ifyou are on the phone when the battery gets low, you will hear the warning beep every 15 seconds. Finish yourcall as soon as possible; otherwise your call is put on hold after approximately five minutes and isdisconnected. You will need to use another handset to retrieve the call.ExitYou may press the FLASH/EXIT button any time to exit the current operating mode.MuteUse the mute feature to turn off the microphone so you can have a private, off-line conversation.1. During a phone call, press the MUTE button. The mute indicator light turns on.2. To reactivate the microphone, press MUTE again.Using Another Line During a ConversationBase1. If you are using LINE 1 and you receive a second call on another line, or want to make another call, pressthe HOLD button to put the first call on LINE 1 on hold. The LINE 1 indicator light flashes slowly, and thedisplay shows LINE 1 ON HOLD.2. Press the LINE 2 button make another call or answer a second call. The LINE 2 indicator turns on.NOTE: If you are engaged in a call and you receive a second call on another line, you will hear the call waiting ringer from the speaker.3. To return to LINE 1 and disconnect LINE 2, press the LINE 1 button.OR
33Telephone Operation4. Press the HOLD button to place LINE 2 on hold, then press the LINE 1 button for the first call on line one.Cordless HandsetIf you are using LINE 1 and you receive a second call on LINE 2, or want to make another call on LINE 2, pressthe HOLD button to put the first call (on LINE 1) on hold. The display shows LINE 1 on hold.2. Press the LINE 2 button to answer a second call or to make a new call.3. To return to the first call and disconnect the second call on LINE 2, press the LINE 1 button.OR4. Press the HOLD button to place the second call on hold, then press line one to return to the first call.RedialSpeakerphone1. Press REDIAL. The last number dialed shows in the display.2. Press the SPEAKER button to redial that number.OR1. Press the SPEAKER or a line button.2. Press the REDIAL button to dial the last number you called.HeadsetPress either line button, then press the REDIAL button.Cordless Handset/Speakerphone1. Press either line button.2. Press the REDIAL button, and the phone redials the last number you called.OR1. Press the REDIAL button first. The last number you dialed shows in the display.2. Press the SPEAKER or a line button to dial the number showing in the display.Base Speakerphone1. Press either line button on the base.2. Press the REDIAL button.OR1. Press the REDIAL button first. The last number you dialed shows in the display.2. Press the SPEAKER or a line button to redial the number shows in the display.
34Telephone OperationHeadset1. When the headset is connected to the handset, press either line button.2. Press the REDIAL button. The last number you dialed shows in the display.3. When finished, press the line button to hang up.MemoryYou can store 20 names (up to 15 characters) and phone numbers (up to 15 characters) in the base andhandset memory. The handset and base memory locations are separate.Reviewing Records in Directory MemoryThe first stored record is marked as #01 and the last record as #20. Since the memories in the handset andbase are separate locations, the records stored in each handset and the base may be different from oneanother.1. Press the DIR button. The phone displays the first recordstored in the memory, for example:NOTE: If the memory location is empty, the display shows EMPTY.1234567890JOHN SMITH#01MEMO98772436PETER LEE#05MEMO2. Press the / button to select the directory index, or usethe touch-tone pad to enter the memory location numberyou want to display (for example, press the DIR button andenter 05 to display record #05).NOTE: The display shows the telephone number (up to 15 digits). If thenumber is longer than 15 digits, press the REDIAL/FORMAT button toview the remaining digits.NOTE: If the record does not include name information, the bottom rowof the display is empty.Storing Names and Number in Directory Memory1. Select an empty memory location, and then press PROGRAM/OK. ENTER NAME shows in the display.2. Use the touch-tone pad to enter the name (up to 15characters). More than one letter is stored in each of thenumber keys. For example, to enter the name Bill Smith,press the 2 key twice for the letter B. Press the 4 key 3 timesfor the letter I. Press the 5 key 3 times for the letter L. Waitfor one second. Press the 5 key 3 times for the second letterL, and wait 1 second for the cursor to automatically move to12345678901234JOHN SMITH#01MEMO
35Telephone Operationthe next position. Press the 1 key to insert a space between the L and the S. Press the 7 key 4 times for theletter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key forthe letter T; press the 4 key twice for the letter H.TIPS: Use the / button to move the cursor backward or forward in the display.If you make a mistake, use the DELETE button to delete one character or digit at a time.3. Press the PROGRAM/OK button. The display shows ENTER NUMBER.4. Use the touch-tone pad to enter the telephone number.5. Press PROGRAM/OK to store the name and number in memory. You will hear a confirmation tone.NOTE: The telephone number field cannot be empty. If you have not entered a telephone number, the record cannot be stored.Editing Records Stored in Directory Memory1. Press the DIR button2. Press the / button, or use the touch-tone pad to enter the directory index.3. Press the PROGRAM/OK button.4. Use the / button to move the cursor to the character you want to edit.5. Use the touch-tone pad to enter the new character(s). More than one letter is stored in each of thenumber keys. For example, to enter the name Bill Smith, press the 2 key twice for the letter B. Press the 4key 3 times for the letter I. Press the 5 key 3 times for the letter L. Wait for one second. Press the 5 key 3times for the second letter L, and wait 1 second for the cursor to automatically move to the next position.Press the 1 key to insert a space between the L and the S. Press the 7 key 4 times for the letter S; press the6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; pressthe 4 key twice for the letter H.6. Press PROGRAM/OK to store the name. The cursor moves to the telephone number field.7. Use the / button to move the cursor to the digit you want to edit.8. Use the touch-tone pad to enter the correct number.9. Press the PROGRAM/OK button to store the name and number in the memory. You will hear aconfirmation tone.Deleting Records from Directory Memory1. Press the DIR button.2. Press the / button, or enter the index number with the touch-tone pad.3. Press the DELETE button to delete the record. The display shows DELETE?4. Press DELETE again to confirm. You will hear a confirmation tone and the display shows EMPTY.
36Telephone OperationDialing a Number Stored in Directory Memory1. Press the DIR button.2. Press the / button, or enter the index number with the touch-tone pad.3. Press the LINE 1 or LINE 2 button to dial the number on display.Chain Dialing from MemoryUse chain dialing to make calls that require a sequence of numbers, such as a calling card number used for afrequently called long distance number. The following example shows how you can store each part of the longdialing sequence and use chain dialing to make a call through a long distance service.The Number For Memory LocationLong Distance Access Number 07Authorization Code 08Frequently called long distance number 091. Press the LINE 1 or LINE 2 button.2. Press the DIR button, and then press memory location 07. The phone automatically dials the long distanceaccess code you stored in that memory location.3. When you hear the access tone, press the DIR button, and then press memory location 08. The phoneautomatically dials the Authorization code stored in that memory location.4. At the next access tone, press the DIR button again, and then press memory location 09. The phoneautomatically dials the long distance number stored in that memory location.NOTE:1.) Chain-Dialing combinations may include:On line > Manual Dialing + DirectoryManual Dialing > Online + DirectoryDirectory > On line> Manual DialingOn line > Directory + Manual DialingOn line > Directory + Directory2.) If you use Caller ID with Chain-Dialing, you must dial the Caller ID number first. Otherwise, chain dialing does not work.Caller Number (Caller ID callback) + Manual DialingCaller Number (Caller ID callback) + Directory
37Telephone OperationIntercom BasicsA two-way intercom is possible between the base and a cordlesshandset or between two cordless handsets. The number assignedto a handset at registration is the extension number. The baseextension number is 0.NOTE: The system supports four handsets at one time in intercom mode.For example, if you have four registered handsets on the system and twohandsets are in conference with an outside line, the remaining twohandsets can also intercom at the same time.Making Intercom Calls with the Base1. Press the PAGE/INTERCOM button on the base.2. Use the / button to scroll to INTERCOM?. It displays as:3. Press PROGRAM/OK. The display shows:INTERCOM TO #INTERCOM?TRANSFER?NOTE: If an outside call is in progress, and you press the PAGE/INTERCOMbutton on the base, the display shows:4. Enter the one-digit station number (#1 through 8 for allregistered handsets, #0 for the base).Making Intercom Calls with a Handset1. Press the INT button on the handset. The base displays:2. Enter the one-digit station number (#1 through 8 forhandset, #0 for base).Refer to the following example for additional intercomassistance:1. Station 3 makes an intercom call to station 2. Station 3displays:INTERCOM TO #INTERCOM TO #2RINGING
38Telephone Operation2. Station 2 rings and displays:INTERCOM FROM #3RINGINGINTERCOM FROM #3SPEAKERPHONE3. To answer, station 2 presses either the INT button to answerthe intercom call.NOTE: If SPEAKER is pressed, the display shows:NOTE: To answer an intercom call (from a handset) with the base, pressthe PAGE/INTERCOM button.4. When finished, press the PAGE/INTERCOM or FLASH/EXITbutton on the base or the INT or FLASH/EXIT button on thehandset to hang up.NOTE: If an intercom call is not answered within 60 seconds, the intercomcall is automatically cancelled.NOTE: The LINE1 or LINE2 buttons do not operate during the intercomring or during an intercom call.Using Intercom with External CallsYou may make an intercom call when you are on the line with anexternal call.1. Press the PAGE/INTERCOM button. The display shows:2. The external call is put on HOLD.INTERCOM?TRANSFER?INTERCOM TO #L2: HOLD3. Press the PROGRAM/OK button. The display shows:SYSTEM BUSYNOTE: If the system is busy (the intercom path is in use by anotherintercom caller or the Caller ID Database is in use), you will hear awarning tone when you press the INT button. The display shows:
39Telephone OperationNOTE: If two other stations are using the intercom, and you press thePAGE/INTERCOM button, the display shows:INTERCOM BUSYINTERCOM TO #2BUSYNOTE: If the station you want to intercom with (for example, station 2) isbusy, the display shows:INTERCOM TO #2RING OFFNOTE: If station #2’s ringer is turned off, the sender’s display shows:NOTE: The called party can still take the intercom call, even when theringer is off.Answering Intercom CallsWhen you receive an intercom call, your handset or base ringsand the display shows:INTERCOM TO #3RINGINGINTERCOM BASERINGING1. Press the PAGE/INTERCOM button on the base or the INT orSPEAKER button on the handset to take the intercom call.For example, if you receive an intercom call from station #3,your display shows:Or if you are using the speakerphone when you receive inintercom call, press the SPEAKER button on the side of thehandset. The display shows:2. When finished, press the PAGE/INTERCOM or FLASH/EXITbutton on the base or the INT or FLASH/EXIT button on thehandset to hang up.INTERCOM FROM #3TALKINGINTERCOM FROM #3SPEAKERPHONE
40Telephone OperationTransferring a CallYou may transfer an external telephone call between twocordless handsets or between a registered handset and the base.1. During a call, press the PAGE/INTERCOM button. Youroriginal call is put on hold, and your display shows:INTERCOM?TRANSFER?INTERCOM?TRANSFER?2. Use the / button to scroll to TRANSFER?3. Press the PROGRAM/OK button. The display shows:TRNSF L1 TO #L1: HOLD4. Use the touch-tone pad to enter the handset extensionnumber within 10 seconds. You will hear a confirmationbeep. The receiving handset generates the transfer ringer,and its display shows:NOTE: The system transfers the call to LINE 1 first. If it is busy, it transfersthe call to LINE 2.5. To answer, the receiving handset presses the correspondingline button.NOTE: During the call transfer, all other handsets display:NOTE:1. When a call is transferred to an extension, the user at that stationmust answer the call before it is transferred it to another handset.2. Users at other extensions may press the corresponding line button toanswer transferred calls.HANDSET #2L1: TRNFHANDSET #XL1: HOLD
41Telephone Operation3. If a call is transferred to a handset in use, the user at the receivinghandset hears the Call Waiting ringer. If the user answers the transferredcall, the original call is placed on hold.4. During a 3-way conference call with two outside lines, it is possible totransfer one party to another extension using the above proceduredescribed.Transferring An Outside Call Through Intercom1. If you want to make an intercom call during an external call,press the PAGE/INTERCOM button. The line you are using isautomatically put on hold, and your display shows:INTERCOM?TRANSFER?INTERCOM TO #L1: HOLD2. Press the PROGRAM/OK button. The display shows:3. Use the touch-tone pad to enter the extension. For example,if you want to intercom with handset #2, press the 2 key.When the receiving party answers the intercom call, yourdisplay shows:The receiving handset displays:5. To complete the transfer, press the PROGRAM/OK buttonwhen the arrow in the display points to TRANSFER. Thesending handset returns to standby mode.Conference Call BasicsYou can use conference call feature when you have calls on eachline and want to have a three way conversation. At least oneparty must be on an external line.Conference CallThis feature allows you to join two additional calls to make aconference call. For example, if you are using Handset # on line1, and you want to conference with Handset #2, Handset #2may press the L1 button to join the call.NOTE: During the conference call, if either party in conference presses theHOLD button, the conference call is placed on hold.TRANSFER?CONFERENCE?INTERCOM FROM #_TALKING
42Telephone OperationConferencing Through Intercom1. During a call, press the PAGE/INTERCOM button, and youroriginal call is put on hold. The displays shows:INTERCOM?TRANSFER?2. Press the PROGRAM/OK button. The display shows:INTERCOM TO #L1: HOLDINTERCOM TO #2RINGING3. Use the touch-tone pad to enter the handset extensionnumber. For example, if you want to conference withhandset #2 press the 2 key. Your display shows:INTERCOM FROM #3RINGINGThe receiving handset displays:4. To answer, the receiving handset presses the INT button, andits display shows:INTERCOM FROM #3TALKINGYour display shows:5. Use the / button to scroll to CONFERENCE?.TRANSFER?CONFERENCE?CONF MM:SSL16. Press the PROGRAM/OK button. The conference is establishedand your display shows:
43Telephone OperationThree-way Conferencing with External CallsSince this is a two-line phone, you may conduct a 3-wayconference call with two outside lines.1. During a call, press the HOLD button to put LINE 1 on hold.2. Press the LINE 2 button, and dial a telephone number. Oranswer an incoming call on LINE 2.3. Press the CONF button to establish a 3-way conference withthe two external calls. Your display shows:4. When finished, press CONF again, or place your handset onthe base cradle to hang up both lines.5. Or, you may press the LINE 1 button to keep the call on lineone and drop the call on LINE 2, or press the LINE 2 buttonto keep the call on LINE 2 and drop the call on LINE 1.NOTE: During your 3-way conference call, you may press the HOLDbutton to place the external calls on hold.NOTE: During your external 3-way conference, internal handsets areunable to join the conference. If a user at a registered handset presses aline button during an external 3-way conference call, the display shows:Caller ID (CID)VERY IMPORTANT: In order to use all of the features of this telephone,you must subscribe to either the standard Name/Number Caller IDService or Caller ID with Call Waiting Service. To know who is callingwhile you are on the phone, you must subscribe to Caller ID with CallWaiting.Caller ID (CID) is a call identification service available from yourlocal telephone company. To receive CID information on thissystem, you must subscribe to CID service through your localtelephone company.When your telephone rings, and you are subscribed to Caller IDservice, your cordless telephone receives CID information (ifavailable) transmitted from your local telephone companyCONF MM:SSL1 L2035775141SYSTEM BUSY
44Telephone OperationCall Waiting Caller IDCall Waiting Caller ID service lets you see who is calling whileyou are on the phone. When you are on the phone and youreceive a Call Waiting Caller ID call, you hear a tone in thereceiver signifying there is a call waiting on the line, and CIDinformation shows in the display. If desired, you may press theFLASH button to put the first call on hold and answer the callwaiting call.Caller ID (CID) DatabaseIf you are not at home or cannot answer a call, your multi-handset system stores up to CID 50 records in the CID database(each CID record includes the first 15 characters for a name andthe last 15 digits for a number). When the 51st call is received,the oldest CID record (1st call) is automatically deleted.If the phone is showing Caller ID information and another call isreceived on the other line, the new Caller ID information isdisplayed.All Caller ID information is stored in the base, and all registeredhandsets may retrieve information from the Caller ID databaseon handset at a time.NOTE: The system uses the intercom path to access and retrieveinformation from the CID database. When the CID database is in use, theintercom cannot be used. Conversely, when the intercom is in use, CIDmemory cannot be accessed.NOTE: If you programmed your local area code, your display shows onlythe seven-digit telephone number when you receive a call from withinyour area code.Reviewing CID RecordsAs calls are received and stored, you may access the CIDDatabase to review the records.1. Make sure your phone is OFF (not in use).2. Press the CID button on the base or handset. The displayshows the number of new CID records and the total numberof CID records.
45Telephone OperationNEW CID: XXALL CID: YYNEW CID: 00ALL CID: 00NO LINK TO BASETRY AGAIN!3. Press the  or  button to scroll through the CID database.The display shows new and repeated call information and theindex number.NOTE: If you try to access the CID database while another user isaccessing the CID Database, the display shows SYSTEM BUSY.Caller ID Display IconsL1 or L2 - LINE 1 or LINE 2; indicates the telephone line in use.CALL# – Indicates the index number for the Caller ID record.NEW – Indicates a new Caller ID record is received.REPT – Indicates the call record was received at least twice onthe same date. The REPT and CALL #counter information mayonly be displayed in through the Caller ID database.0/00 –Indicates the month and date range.00:00AM or PM – Indicates the hour range from 00-23 (12AM-11AM, 12PM-11PM) and the minute range (00-59).Reviewing CID RecordsAs calls are received and stored, you may access the CID databaseto review the records.1. Make sure your phone is OFF (not in use).2. Press the CID button to enter the Caller ID database. Thedisplay shows the amount of new CID records received andthe total number of CID records received. For example, thedatabase may have 12 new caller ID records and 36 totalcaller ID records.3. Use the  or  button to scroll though the records. If thedatabase is empty, the display shows:NOTE: The Caller ID database uses the same path as the intercom, so thedisplay shows SYSTEM BUSY if you try to make an intercom call whilereviewing the Caller ID database. If you experience interference fromother wireless equipment or you move out of range of the base whenaccessing the Caller ID database, your display shows:
46Telephone OperationDELETING A CID RECORDYou may delete a CID record from the Caller ID database whenthat CID record shows in the display.1. Press the DELETE button. The display shows DELETE?2. Press the DELETE button again. You will hear a confirmationtone. DELETED shows in the display, and the next CID recordshows in the display.Deleting All CID Records from the CID DatabaseYou may delete all CID records from the Caller ID database afterall records are reviewed.1. Make sure the phone is OFF (not in use).2. Press the CID button.3. Press the DELETE button. The display shows:NEW CID: XXDELETE ALL?4. Press the DELETE or PROGRAM/OK button to confirm. Thedisplay shows:Dialing A CID RecordWhile reviewing the Caller ID records, you may dial the phonenumber showing in the display. There are three ways to dial thetelephone number stored in a Caller ID record. With each pressof the REDIAL/FORMAT button, you may change the dialingformat from 7 digits to 10 digits to 11 digits respectively.NEW CID: 00ALL CID:007 digit formatting922-5123JOHN SMITHL1 11:55 AM 2/01 CALL #15PM135-922-5123JOHN SMITHL1 11:55 2/01 CALL NEW #15PM REPT1-135-922-5123JOHN SMITHL1 11:55 2/01 CALL #15PM10 digit formatting11 digit formatting
47Telephone Operation1. Press the REDIAL/FORMAT button to select the telephonenumber format.2. Press the L1 or L2 button, and the number is automaticallydialed.NOTE:1. When you change the dialing format of a displayed number, you donot change the Caller ID database.2. If the line is busy when you presses [LINE 1 or LINE 2] key, the phonewon’t dial the number.3. If the displayed number’s area code is NOT the same as theprogrammed area code, the system automatically adds the number 1 tothe dialing sequence.Transferring A CID Record To Directory MemoryIf you want to store the CID record showing in the display inmemory:1. Press the REDIAL/FORMAT button. The display shows:2. Press the REDIAL/FORMAT button to select the format youwant to store the number in.3. After you select the dialing format, press and hold the DIRbutton to enter directory memory.4. Press the  or  button, or use the touch-tone pad toenter the memory location number.5. Press the PROGRAM/OK button to confirm. The displayshows:6. Press the  or  button to scroll to YES, and pressPROGRAM/OK to save. You will hear confirmation tone.NOTE:If the memory location is empty, REPLACE RECORD does not show in thedisplay and the telephone number is automatically stored. A Caller IDrecord must contain a telephone number; otherwise it cannot be storedin directory memory.1-135-922-5123JOHN SMITHL1 11:55 2/01 CALL #15PMREPLACE RECORD?NO?#14MEMO
48Telephone OperationCall Waiting Caller ID DeluxeThis phone system is Call Waiting Caller ID Deluxe compatible so you may receive Call Waiting Caller IDinformation from your local telephone company’s central office if you subscribe to Call Waiting Caller IDservice. There is a Call Waiting Type (2.0/2.5) selection switch on the back of this unit. When the telephonecompany provides Call Waiting Type 2.5 service (not available in all areas), you may set the switch to Type 2.5position to activate and use the 2.5 function buttons.This is a telephone service that identifies a waiting caller without interrupting your current call. This featuregives you the informed choice of whether or not to take the incoming call. The operation is the same as thenormal operation. Please see the example below:When you are on the line and you receive another call on the same line, you will hear a short alert signal fromyour telephone company. Your unit automatically displays the new incoming Caller ID information.Answering Machine and Mailbox OperationYour 21230 answering machine features out-going message (greeting) recording, in-coming messagerecording, playback, skip, repeat, erase, and memo (base only). Total recording time is up to 30 minutes.Greeting length for each telephone line may range from three seconds to two minutes. Incoming recordedmessages and memo messages are unlimited in length. This unit has two individual voicemail boxes, one for each line. For your privacy, you may set passwords foreach mailbox. Mailboxes may be accessed remotely. Each incoming message may be stamped with day andtime. If you need assistance operating your answering machine, a voice menu is available.NOTE: You may only access one mailbox at a time. If a mailbox is in use, and you try to access a mailbox, MAILBOX BUSY showsin your display. You must wait until the other user is finished. If calls are received simultaneously, the machine records calls inchronological order.Turning the answerer on – LINE 1Press the LINE 1 ANSWER button. The unit announces “LINE 1Answerer On,” and then plays the greeting. During playback, thedisplay shows:Turning the answerer Off - LINE 1While the answerer is ON, press the LINE 1 ANSWER button. Theunit announces “LINE 1 Answerer Off,” and the display shows:NOTE: If you remotely check the answering machine, the system answerson the 10th ring if it is turned off, and you will hear “Answerer Off.” Toaccess the answering machine, enter your 3-digit security code withineight seconds or the unit hangs up.LINE 1 ANS ONREC GREETING?LINE 1ANSWERER OFF
49Telephone OperationAnswerer On/Off IndicatorThe answerer indicator light (for each telephone line) is lit whenthe answering machine is turned ON. The indicator light is OFFwhen the machine is turned OFF.Turning On/Off the Answerer - Line 2Press the LINE 2 ANSWER button to turn the answer on or off.Recording a Personal Mailbox GreetingLine 11. Press the LINE 1 ANSWER button. The unit announces “Line 1Answerer On,” and then plays the current greeting. Duringplayback, the unit displays:LINE 1 ANS ONREC GREETING?RECORD LINE 1GREETING2. Press the PROGRAM/OK button. The display shows:Wait for the voice prompt, “Please begin speaking after thetone”. The display shows:SPEAK AFTERBEEP TONERECORDINGTIME: 00:003. After the tone, speak into the microphone and record yournew greeting. The recording time shows in the display.4. When finished recording, press the STOP button. You willhear a beep and the new greeting automatically plays.NOTE: The system uses the factory default greeting if you don’t record apersonal greeting, or if you delete a personal greeting.Deleting Your Personal Greeting – Line 11. When the LINE 1 ANSWER is turned OFF, press the LINE 1ANSWER button. The unit announces “Line 1 Answerer On,”and then plays your personal greeting. During playback, thedisplay shows:LINE 1 ANS ONREC GREETING
50Telephone Operation2. Press the DELETE button twice during greeting playback. Thesystem uses the factory default greeting instead.Rings To AnswerThis setting allows you to select the number of times the systemrings before the answering system answers an incoming call.1. While the unit is in standby mode, press the PROGRAM/OKbutton and select the corresponding item. The display shows:SET ANSWERERDAY AND TIMEL1 RING NO.L2 RING NO.2. Press the PROGRAM/OK button. The display shows:L1 RING NO.33. Select L1 RING NO. or L2 RING NO., and then press thePROGRAM/OK button to confirm. The display shows:ORL2 RING NO.34. Use the / button to select the number of rings. Thedisplay shows:L1 RING NO.5ORL2 RING NO.TOLL SAVE
51Telephone Operation5. Press PROGRAM/OK button to confirm. The display shows:NOTE:Selecting “3” allows the mailbox to answer incoming calls on the 3rd ring.Selecting “5” allows the mailbox to answer incoming calls on the 5th ring.Selecting TOLL SAVE” allows the mailbox to answer incoming calls on the3rd ring - only when there is a new message. If there is no new message,the mailbox answers the incoming call on the 5th ring. You may use thisfeature to save on long distance tolls when you remotely check formessages.Setting the Mailbox Password1. While the unit is in standby mode, press the PROGRAM/OKbutton, and select the corresponding item. The displayshows:L1 RING NO.5 OK!L2 RING NO.TOLL SAVE OK!ORSET ANSWERERDAY AND TIMEL1 RING NO.L2 RING NO.2. Press PROGRAM/OK again. The display shows:3. Press the / button to select L1 PASSWORD or L2PASSWORD.L2 RING NO.L1 PASSWORDL1 PASSWORDL2 PASSWORDORL2 PASSWORDL1 RING NO.OR
52Telephone Operation4. Select the PASSWORD item, and then press PROGRAM/OK toconfirm. The display shows:L1 PASSWORD101ORL2 PASSWORD2025. Enter the new 3-digit password, and then press PROGRAM/OK again. The display shows:L1 PASSWORD123L2 PASSWORD7896. Press PROGRAM/OK to confirm. The display shows:L1 PASSWORD123 OK!7. If you decide to keep the factory default value, press theDELETE button. The display shows:L2 PASSWORD789 OK!L1 PASSWORDDELETE?L2 PASSWORDDELETE?OR
53Telephone Operation8. Press the DELETE button again. The display shows:Day and Time SetupThis allows you to set the time and day stamp attached to eachmessage. The default value is SUNDAY 12:00AM.Although you can manually set the time and day, the unitautomatically updates the time and day through the incomingCaller ID information.L1 PASSWORD101 OK!L2 PASSWORD202 OK!DAY AND TIMEPRIME LINE1. When the unit is in standby mode, press the PROGRAM/OKbutton on the base and press the / button to select theDAY AND TIME. The display shows:DAY AND TIMETUESDAY2. Press PROGRAM/OK again. The base displays:3. Press the / button to select the day.4. Press PROGRAM/OK to confirm. The display adjusts the day.For example:5. Use the touch-tone pad to enter the time.DAY AND TIMEFRI 11:39DAY AND TIMEFRI 6:12 AM6. Press PROGRAM/OK to confirm. The display adjusts the time.For example:7. Press / button to select AM or PM.DAY AND TIMETUE 6:12 AM OK!8. Press PROGRAM/OK to confirm. The display shows:Recording an Incoming MessageNOTE: The answerer has two mailboxes, one for each line. All incomingmessages received on LINE 1 are stored in Mailbox 1, and all incomingmessages received on LINE 2 are stored in mailbox 2.
54Telephone OperationAnswering and Recording Incoming CallsThe answerer will answer incoming calls after certain number ofrings as you set. When your mailbox is turned ON, indicator lampon the base will be lit. The incoming caller will hear theGREETING and then a long beep. They can leave a voice messagein your mailbox.Screening CallsYou may screen incoming calls by listening as the caller leaves amessage. If you want to talk to that caller, pick up any extensionphone. The answering machine volume (TAD) is adjustable. Youmay choose from eight levels.To take the call, press the LINE 1 / LINE 2 button on the base orhandset. The recording immediately terminates and no messageis recorded in the mailbox.Message IndicatorsBaseThe corresponding line’s answer indicator light blinks to indicatethere is at least one new incoming message stored in themailbox.SUN 12:50PML1; MAIL L2:MAILRGELINE1LINE2ANSWERThe base display shows:HANDSET #1L1; MAIL L2:MAILHandsetWhen the answerer receives a new message, the handset displayshows
55Telephone OperationPlaying Incoming Messages1. When the unit is idle, press the PLAY/STOP button once. Youwill hear “Please enter mailbox number” and the displayshows:2. Press the / button or the press the 1 or 2 key on thetouch-tone pad to select the mailbox.3. Press PROGRAM/OK to confirm.4. After selecting the mailbox (and after entering the passwordif a password is set), the machine announces and plays themessages as follows:“Mailbox 1 (or 2), you have X new messages. Message 1<message>, day-time stamp, beep. Message 2 <message>,day-time stamp, beep…. end of messages”.If there is no new message, the unit plays all previously receivedmessages, followed by a voice prompt (for example, “Mailbox X,you have Y messages”). The display shows:MAILBOX 1 11/15MAILBOX 2 02/08XX NEW MESSAGESMAILBOX 1XX MESSAGESMAILBOX 2ORAt the beginning of each message, the unit announces anddisplays the message number. For example, during message 1playback message the display shows:4. Press PLAY/STOP again to stop or resume message playback.Or press the > button to skip the current message, or pressthe < button to repeat the message.NOTE: During message playback, its corresponding Caller ID informationshows in the display, for example:To dial the number showing in the display, simply press the LINE 1 or LINE2 button and the number is immediately dialed.MESSAGE 01MAILBOX 1818-919-1010JOHN SMITH
56Telephone OperationMemo Messages (Base Only)You may leave memo messages or playback memo messages atthe base.Recording a Memo Message1. In standby mode, press the MEMO button. The unitannounces, “Please enter mailbox number” and the displayshows:PRESS 1, 2 FORMAILBOX 1 OR 2SPEAK AFTERBEEP TONE2. Use the touch-tone pad to select Mailbox 1 or 2. The unitannounces, “Please begin speaking after the tone.” Thedisplay shows:3. After the tone, speak into the microphone. The countercounts the recording time.4. Press the STOP button when finished recording your memo.You will hear a beep.Playing Memo MessagesSee Playing Incoming Messages section for instructions.Erasing Memo Messages1. During message playback, press the DELETE button. Thedisplay shows:MEMO RECORDTIME 00:35MESSAGE 03DELETE?2. Press DELETE again, or press PROGRAM/OK to confirm thedeletion. The display shows:MESSAGE 03DELETE!3. To delete all messages, press the DELETE button again. Thedisplay shows:DELETE ALL?MAILBOX 2
57Telephone Operation4. Press DELETE again, or press the PROGRAM/OK button todelete all messages. The display shows:NOTE: DELETE ALL is only applicable one mailbox at a time. The systemwon’t delete any new messages. You will hear a warning tone when youtry to delete new messages.Remote OperationYou can access your own mailbox with your cordless handset orby calling your own phone number while out of town.From Your Cordless Handset1. When your handset is idle, press the HOLD/ANS button.NOTE: Once you press the HOLD/ANS button, your handset’s 1 keybecomes the REPEAT button; the 2 key becomes the PLAY/STOP button;the 3 key becomes the SKIP key. And the voice menu is announced onyour handset’s receiver.The mailbox number shows in the display, and the correspondingmailbox number flashes if there is a new incoming call.2. Select the mailbox and play the messages.3. To end the remote operation, press the EXIT or HOLD/ANSbutton.NOTE: The message playback stops automatically if you press LINE 1 orLINE 2 to make a call. However, the message playback does not stop ifyou receive an incoming or intercom call.From Any Touch-tone Phone1. Call your own telephone number with a touch-tonetelephone.2. Enter the password for the corresponding mailbox as thegreeting plays. The voice menu is announced.3. Operate the mailbox with the following commands:1 = REPEAT2 = PLAY/STOP3 = SKIP4 = TURN ON the answerer7 = Review the voice menu0 = Erase message4. To end remote operation, hang up the telephone.00 MESSAGEMAILBOX 2MAILBOX 1:09/15MAILBOX 2:00/00
58Telephone OperationMemory FullWhen the answering machine memory is full, the system answersincoming calls after the 10th ring. The unit announces “Sorry,memory is full. Please erase message.” You should access themailbox by entering your remote password, and erase somemessages.Connecting an Optional Headset to the CordlessHandsetFor hands free conversation:•Connect the optional headset to the HEADSET jack as shownbelow. The handset receiver and microphone are disabledwhen the headset is connected.•Adjust the headset to rest comfortably on top of your headand over your ear.•Move the microphone to approximately 2 to 3 inches fromyour mouth.•Press the LINE button to answer or place a call before usingthe headset.Connecting the Belt Clip to the HandsetThere are two slots, one on each side of the cordless handset.Attach the belt clip by inserting the sides of the belt clip into theslots. Snap the ends of the belt clip into place.WXYZ9TUV8PQRS7MNO6JKL5GHI4DEF3ABC21PAUSE#OPER0*FLASHHOLDANSEXITINTCONFFORMATREDIALDELETEPROGOKCIDDIRLINE 1LINE 2Handset jackHandset plugSlot forbelt clipSlot forbelt clipNeed picture of belt clip
59Troubleshooting TipsBase UnitThe unit does not work.•Ensure the power supply is plugged in to the back of the base and into an electrical outlet.• Remove the power adapter plug from the base and reconnect.The unit does not ring.•Ensure telephone line cord is properly connected to the phone jack.•Check the ringer volume is set to OFF.• If two cordless handsets are in use, the unit may not ring. The handset users will hear incomingcall tone in the earpiece.The line indicators do not work properly.•Ensure telephone line cord is properly connected to the phone jack.You cannot dial out•Ensure telephone line cord is properly connected to the phone jack.You cannot program certain functions•Make sure the unit is standby mode.You cannot make a call even if there is a free line.• If four cordless handsets are in use, you may not be able to make a call. Wait until a handset in-use quits.You cannot page a cordless handset.• If either line is in use, you can not page. Wait until a handset in-use quits. The handset is too far awayfrom the base unit. The handset is in use. Wait until a handset in-use quits.You cannot store a name and phone number in the directory.• Make sure the unit is in standby mode. Do not pause for over 30 seconds while programming.While programming the unit starts to ring and stops the program.•To answer the call, press either line button or the flashing line button. Start the process again from thebeginning after hanging up.The caller’s information is not displayed.•Other telephone equipment connected to your unit may be interfering. Disconnect it and try again. Otherelectrical appliances connected to the same outlet may be interfering with the Caller ID information.Telephone line noise may be affecting the Caller ID information.
60Troubleshooting TipsThe display goes to the standby mode while viewing the Caller List or directory.•Do not pause for over 30 seconds while searching.When a second call is received on the same line, the unit does not display the new caller’s information.• If another call is received on the same line while: The Answering System is responding to a call, or thecaller is placed on hold, the caller information will not be displayed.You cannot redial the last number dialed• If the last number dialed was more than 32 digits long, the number will not be redialed.You cannot have a conversation using headset jack• Make sure the headset is properly plugged into the headset jack on the base.Cordless HandsetThe handset does not work•Ensure the battery is fully charged.•Clean the charge contacts and recharge the cordless handset.• Ensure the battery is properly installed and try again.•The handset is not registered to the base. Register the handset.No link to base with error tone.•You are too far away from the base. Move closer to the base and try again.Static, sound fades in/out, interference from other electrical appliances.• Move the cordless handset and the base away from other electrical appliances. Move closer to the base.The unit does not ring.•The ringer volume may be set to OFF. Select Low, Middle, or Hi.The display is blank• Ensure the handset battery is fully charged.You cannot program function items, such as the line selection.• Make sure the handset is in standby mode. Do not pause for more than 30 seconds whileprogramming.You cannot store a name and phone number in the directory.•Make sure the handset is in standby mode. Do not pause for more than 30 seconds while programming.
61Troubleshooting TipsWhile programming the unit starts to ring and stops the program.•To answer the call, or press SPEAKER button or the flashing line button. Start the process again from thebeginning after hanging up.The caller’s information is not displayed.•Other telephone equipment may be interfering with your phone.•Disconnect it and try again.Other electrical appliances connected to the same electrical outlet may be interfering with the Caller IDinformation. Move the cordless handset away from other electrical appliances.•Telephone line noise may be affecting the Caller ID information.The display goes to the standby mode while viewing the Caller List or directory.•Do not pause for more than 30 seconds while searching.You cannot register the cordless handset at the base.•Fully charge the battery.When a second call is received on the same line, the unit does not display the new caller’s information.•The Answering System is responding to a call, or•A call is on hold, the caller information will not be displayed.You cannot redial the last number dialed•If the last number dialed was more than 32 digits long, the number can not be redialed.You cannot have a conversation using the headset.•Make sure that the headset is properly plugged into the headset jack.The handset battery low displays•Fully charge the battery.The battery is fully charged, but low still displays.• Clean the charge contacts and recharge the handset battery, or install a new handset battery.
62Troubleshooting TipsVoice Mail System/Answering SystemThe Answering System is on, but incoming messages are not recorded.•Recording memory is full. Erase unnecessary messages to free some memory space for new incomingmessages.The base unit display shows “MEMORY FULL” and no new messages are recorded.•Recording memory is full. Erase unnecessary messages to free some memory space for new incomingmessages.You cannot access your mailbox.•Make sure that the base/cordless handset is in standby mode.•If two cordless handsets or the base and a handset are in use, you may not be able to access themailbox. Try again later.•If “ENTER PASSWORD” is displayed, the password is activated. Enter the mailbox password.You cannot access a mailbox from tone phone.• Make sure you enter the correct password.While recording a greeting message, the unit starts to ring and stops recording.•To answer the call, press the LINE button. The unit starts to ring and recording. Hang up and start from thebeginning.During playback, incoming calls are heard.To answer the call, press the line button. To resume playback play the message again after hanging up.Causes of Poor Reception•Aluminum siding.•Foil backing on insulation.•Heating ducts and other metal construction can shield radio signals.•You’re too close to appliances such as microwaves, stoves, computers, etc.•Atmospheric conditions, such as string storms.•Base is installed in the basement or lower floor of the house.•Base is plugged into an AC outlet with other electronic devices.•Baby monitor is using the same frequency.•Handset battery is low.•You’re out of range of the base.
63Other InformationGeneral Product CareTo keep your telephone working and looking good, follow these guidelines:• Avoid putting the phone near heating appliances and devices that generate electrical noise (for example,motors or fluorescent lamps).•DO NOT expose to direct sunlight or moisture.•Avoid dropping the phone, and other rough treatment to the phone.•Clean the phone with a soft cloth.•Never use a strong cleaning agent or abrasive powder because this will damage the finish.•Retain the original packaging in case you need to ship the phone at a later date.•Periodically clean the charge contacts on the handset and base with a clean pencil eraser.ServiceIf trouble is experienced with this equipment, for repair or warranty information, please contact customerservice at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephonecompany may request that you disconnect the equipment until the problem is resolved.This product may be serviced only by the manufacturer or its authorized service agents. Changes ormodifications not expressly approved by ATLINKS USA, Inc. could void the user’s authority to operate thisproduct. For instructions on how to obtain service, refer to the warranty included in this guide or callcustomer service at 1-800-448-0329.Or refer inquiries to:ATLINKS USA, Inc.Manager, Consumer RelationsP O Box 1976Indianapolis, IN 46206Attach your sales receipt to the booklet for future reference or jot down the date this product was purchased orreceived as a gift. This information will be valuable if service should be required during the warranty period.Purchase date____________________________________________________________________________Name of Store____________________________________________________________________________
64Other InformationLimited WarrantyWhat your warranty covers:•Defects in materials or workmanship.For how long after your purchase:•One year, from date of purchase.(The warranty period for rental units begins with the first rental or 45 days from date of shipment to therental firm, whichever comes first.)What we will do:•Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for theremainder of the original product’s warranty period.How you get service:•Properly pack your unit. Include any cables, etc., which were originally provided with the product. Werecommend using the original carton and packing materials.•”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product iswithin the warranty period, must be presented to obtain warranty service.” For rental firms, proof of firstrental is also required. Also print your name and address and a description of the defect. Send viastandard UPS or its equivalent to:ATLINKS USA, Inc.c/o Thomson multimedia Inc.11721 B Alameda Ave.Socorro, Texas 79927•Pay any charges billed to you by the Exchange Center for service not covered by the warranty.• Insure your shipment for loss or damage. ATLINKS accepts no liability in case of damage or loss.•A new or refurbished unit will be shipped to you freight prepaid.What your warranty does not cover:•Customer instruction. (Your Owner’s Manual provides information regarding operating instructions anduser controls. Any additional information, should be obtained from your dealer.)•Installation and setup service adjustments.•Batteries.•Damage from misuse or neglect.•Products which have been modified or incorporated into other products.•Products purchased or serviced outside the USA.•Acts of nature, such as but not limited to lightning damage.
65Other InformationProduct Registration:•Please complete and mail the Product Registration Card packed with your unit. It will make it easier tocontact you should it ever be necessary. The return of the card is not required for warranty coverage.Limitation of Warranty:•The warranty stated above is the only warranty applicable to this product. All other warranties, express orimplied (including all implied warranties of merchantability or fitness for a particular purpose) are herebydisclaimed. No verbal or written information given by ATLINKS USA, Inc., its agents, or employees shallcreate a guaranty or in any way increase the scope of this warranty.•Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. ATLINKSUSA, Inc. shall not be liable for incidental or consequential damages resulting from the use of this productor arising out of any breach of any express or implied warranty on this product. This disclaimer ofwarranties and limited warranty are governed by the laws of the state of Indiana. Except to the extentprohibited by applicable law, any implied warranty of merchantability or fitness for a particular purposeon this product is limited to the applicable warranty period set forth above.How state law relates to this warranty:•Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitationson how long an implied warranty lasts so the above limitations or exclusions may not apply to you.•This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.If you purchased your product outside the USA:•This warranty does not apply. Contact your dealer for warranty information.
66IndexAAnswerer On/Off Indicator 49Answering a Call 27Answering and RecordingIncoming Calls 54Answering Intercom Calls 39Answering Machine and MailboxOperation 48Area Code 20Auto Hold/Intercom 30BBase 14, 32, 54Base and Handset Layout 8Base De-Registration 25Base Speakerphone 27, 28, 33Base Unit 59Battery Low Warning 32Battery Safety Instructions 11CCall Waiting Caller ID 44Call Waiting Caller ID Deluxe 48Caller ID (CID) 43Caller ID (CID) Database 44Caller ID Display Icons 45Causes of Poor Reception 62Chain Dialing from Memory 36Conference Call 41Conference Call Basics 41Conferencing ThroughIntercom 42Connecting an Optional Headsetto the Cordless Handset 58Connecting the Belt Clip to theHandset 58Connections and Set Up 8Cordless Handset 27, 29, 33, 60Cordless Handset/Speakerphone 33DData Port 14Day and Time 19Day and Time Setup 53Deleting a CID Record 46Deleting All CID Records from theCID Database 46Deleting Records from DirectoryMemory 35Deleting Your Personal Greeting –Line 1 49Dialing A CID Record 46Dialing a Number Stored inDirectory Memory 36Digital Security System 9Displays and Display Messages 15EEditing Records Stored in DirectoryMemory 35Equipment ApprovalInformation 2Erasing Memo Messages 56Exit 32FFCC RF Radiation ExposureStatement 3Flash 31From Any Touch-tone Phone 57From Your Cordless Handset 57GGeneral Product Care 63HHandset 54, 58Handset De-Registration 24Handset Receiver 29Handset Registration 14Handset Speakerphone 27, 29Headset 27, 28, 33, 34Hearing Aid Compatibility 3Hold 30Hold Recall Ring 31Hold Reminder 21, 31How Many External Calls andIntercom Calls Can BeConducted Simultaneouslyand By How Many Users 26IImportant Information 2Important InstallationGuidelines 10Important InstallationInformation 10Installing and Replacing the BaseBackup Battery 11Installing the Phone 12Intercom Basics 37Intercom Ring 17Introduction 6LLimited Warranty 64
67Line 1 49MMailbox Password 18Making a Call 27Making Intercom Calls with aHandset 37Making Intercom Calls with theBase 37Memo Messages (Base Only) 56Memory 34Memory Full 58Message Indicators 54Modular Jack Requirements 9Mute 32OOut of Range Warning 32PPaging All Handsets 29Parts Checklist 9Pause 32Placing a Conference Call on Hold(Both Lines) 30Placing an Outside Call on Hold(Single line) 30Playing IncomingMessages 55Playing MemoMessages 56Prime Line 20RRecording a Memo Message 56Recording a Personal MailboxGreeting 49Recording an Incoming Message53Redial 33Registering an Additional Handset21Remote Operation 57Reset Handset and Base 23Reviewing CID Records 44, 45Reviewing Records in DirectoryMemory 34Ringer Type 17Ringer Volume 16Rings To Answer 50SScreening Calls 54Service 63Setting the Mailbox Password 51Setting Up the Telephone 16Speakerphone 33Storing Names and Number inDirectory Memory 34TTelephone Features 6Telephone Operation 27Three-way Conferencing withExternal Calls 43Transferring a Call 40Transferring A CID Record ToDirectory Memory 47Transferring An Outside CallThrough Intercom 41Troubleshooting Tips 59Turning On/Off the Answerer -Line 2 49Turning the answerer Off -LINE 1 48Turning the answerer on –LINE 1 48UUnit Capabilities 26Using Another Line During aConversation 32Using Intercom withExternal Calls 38VVoice Mail System/AnsweringSystem 62Volume 29
Visit the RCA web site at www.rca.comPlease do not send any products to the Indianapolis address listed in this manual or on the carton. Thiswill only add delays in service for your product.ATLINKS USA, Inc.101 West 103rd StreetIndianapolis, IN 46290©2004 ATLINKS USA, Inc.Trademark(s)® RegisteredMarca(s) Registrada(s)Model 25202TOCOM 16207530 (Rev. 0 E/S)04-02Printed in China

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