Weore 1 Personal Activity Monitor User Manual WellcoreUsersGuide

Wellcore Corporation Personal Activity Monitor WellcoreUsersGuide

User Manual

Emergency Response Systemwith Automatic Fall DetectionUser’s Guide
P/N WC800011 Rev A-2June 2010
3User’s GuideTable of ContentsWelcome! .............................................5The Wellcore Emergency Response System .................. 6Other Package Contents ................................................. 8Light and Sound Feedback.............................................. 9How it Works in an Emergency ..................................... 11Important Safety Information ......................................... 12Using the Wellcore System ..............13Charging Your Personal Activity Monitor....................... 14Wearing the Activity Monitor.......................................... 17Movement Detection ................................................ 20Showering and Bathing ............................................ 21What to Expect in a Fall or Other Emergency ............... 22Other Emergencies .................................................. 23After the Emergency ................................................ 24Caregivers and Responders .................................... 25Other Features of the Wellcore System ...............................................27Tracking Your Activity on Wellcore.com ........................ 28Logging in to Wellcore.com...................................... 28Viewing Footsteps Taken......................................... 31Viewing Rest Patterns.............................................. 32Viewing Notifications ................................................ 33Reporting.................................................................. 34Transferring Data over the Internet.......................... 35Account Settings ...................................................... 37
4 Wellcore™ Emergency Response System with Automatic Fall Detection Sending and Listening to Messages on your Wellcore System .......................................................................... 39Sending Messages—Caregivers ............................. 39Listening to Messages—Users ................................ 41User Settings................................................................. 42Second Address Settings......................................... 42Notification Settings ................................................. 42Turning Your Activity Monitor On and Off...................... 43Turning the Activity Monitor Off................................ 43Turning the Activity Monitor Back On....................... 44Traveling with Your Wellcore System............................ 45Air Travel.................................................................. 45Installing Your System in a New Location ..................... 47Locating a Missing Personal Activity Monitor ................ 49Customer Support............................ 51Software Updates.......................................................... 52Battery Operation and Maintenance.............................. 53Battery Care............................................................. 53Personal Activity Monitor Battery ............................. 54FCC Statement.............................................................. 57Safety Notices ............................................................... 58Important Safety Information......................................... 59Notes............................................................................. 60
5User’s GuideWelcome!Wellcore™ Corporation is pleased to offer a new way to help you live independently and enjoy a safer, happier lifestyle. You now can have the peace of mind to enjoy your activities knowing that you have protection by using the Wellcore system. Using the latest motion detection and wireless technology, we offer wellness solutions that provide around-the-clock monitoring to ensure safety and security for seniors and peace of mind for families. The Wellcore system is designed to distinguish between true falls and other types of activities. And our 24-hour Emergency Call Center team is ready to help you if you fall or if any other emergency occurs and you press the Help button. Add to that the ability for people you designate to be able to view your activity and send you messages that you can listen to on your Base Unit, you'll be rewarded with better and more frequent communications. It's one more way for those close to you to keep in touch. Thank you for purchasing the Wellcore Emergency Response System with Automatic Fall Detection, and we look forward to providing great service to you now, and in the years to come. Best wishes, The Wellcore Team
The Wellcore Emergency Response System6 Wellcore Emergency Response System with Automatic Fall Detection The Wellcore Emergency Response SystemBase UnitTop View of Base UnitHELPBase unitPersonal ActivityMonitorAntennaHelp buttonsHELPLOCATE END CALL PREVIOUS PLAY/PAUSE NEXT VOLUMESpeakerLocate missing VolumebuttonsEnd callbutton buttonsHelp buttonMessagesmonitor buttonChargingslots
The Wellcore Emergency Response System7User’s GuideFront ViewBack ViewBottom ViewHelp buttonlow batteryOn/Offbuttonicon Status iconclipchargingcontactpoints
Other Package Contents8 Wellcore Emergency Response System with Automatic Fall Detection Other Package ContentsYour Wellcore system also includes these components:Arm bandQUICKSTARTDocumentation, including User Guide,Quick Installation Guide, SubscriptionAgreement, and Responder CardsTelephone cableEthernet cablePower supply cable
Light and Sound Feedback9User’s GuideLight and Sound FeedbackThe Wellcore system provides visual and audio signals to alert you.Base Unit LED FeedbackLight Color/Sound StatusHelp buttonSolid white System is operationalBlinks white Emergency is occurring; help is being calledRed System is initializing, wait until light turns white to proceedNot lit System is without power or is not connected correctlyMessage lightSolid white A new message has arrived; press PLAY to listen to itLocate buttonBlinks white Locate mode, Personal Activity Monitor is beeping so you can locate it. Press END CALL to exit.
Light and Sound Feedback10 Wellcore Emergency Response System with Automatic Fall Detection Personal Activity Monitor Notifications Light Color/Sound StatusStatus icon Blinks green Monitor is on and tracking activityBeeping Fall automatically detected or Help Button pressed; help is being calledSolid yellow Updating Personal Activity Monitor; do not remove activity monitor while this is occurringBattery icon Blinks amber, beepsLow battery; place on Base Unit to chargeAmber (when in charging slot on Base Unit)ChargingGreen (when in charging slot on Base Unit)Fully charged
How it Works in an Emergency11User’s GuideHow it Works in an EmergencyNOTE: The Wellcore personal emergency response system is a lifestyle product designed to detect falls and assist you in getting help in the event of an emergency. It is not a medical device, and should be used in conjunction with other communication devices and caregivers to help keep you safe.
Important Safety Information12 Wellcore Emergency Response System with Automatic Fall Detection Important Safety Information• Read the User Guide before using the product.• Save the Installation Guide in case you need to reinstall the product.• Make sure cords are all positioned away from areas where someone could trip over them.• Only use batteries supplied by Wellcore.• Wear your Personal Activity Monitor around the clock when not charging the device. This will give you the most accurate information, and provide you the most safety• Never install during a lightning storm.• Unplug the power cable on the Base Unit before using a damp cloth to clean the Base Unit.
13User’s GuideUsing the Wellcore SystemPlease be sure to read and complete the 8 steps of installation and activation on the Quick Installation Guide included in your package. You can register online at http://www.wellcore.com/go or by calling 1-800-668-6697. Once your Wellcore system is set up, all you have to do is keep the Personal Activity Monitor(s) charged, and wear them.This chapter will help you:• Charge your Wellcore Personal Activity Monitor• Wear your Wellcore Personal Activity Monitor• Know what to expect if an emergency occurs
Charging Your Personal Activity Monitor14 Wellcore Emergency Response System with Automatic Fall Detection Charging Your Personal Activity MonitorWe recommend that you charge your Personal Activity Monitor(s) every day for one hour.To charge your Personal Activity Monitor:1Insert the Personal Activity Monitor into one of the charging slots on the top of your Base Unit, as shown below.2The battery icon on your Personal Activity Monitor will turn amber after approximately one minute to let you know that it is charging.HELPInsert Personal Activity Monitorinto charging slot and push downon it until you hear a click, indicatingthat the charging connection is made
Charging Your Personal Activity Monitor15User’s Guide3When the battery icon turns green, the Personal Activity Monitor is fully charged and ready to be worn.NOTE: If you are not wearing your Personal Activity Monitor, an emergency call cannot be placed unless you press the Help button on the Base Unit or the Personal Activity Monitor.NOTE: If you have one Activity Monitor, charge it at the same convenient time every day to help ensure that regular charging becomes a part of your day-to-day routine.LOCATE END CALLPREVIOUSPLAY/PAUSENEXTVOLUMEWhen battery icon is green,Monitor is ready to be worn
Charging Your Personal Activity Monitor16 Wellcore Emergency Response System with Automatic Fall Detection NOTE: If you have two Activity Monitors, wear one while the second is charging. We recommend that you alternate wearing each Activity Monitor at the same time each day. This ensures that you have around-the-clock coverage. Do not wear two Activity Monitors at the same time.
Wearing the Activity Monitor17User’s GuideWearing the Activity MonitorTo get the most out of the system, you should wear your compact Personal Activity Monitor every day, 24 hours a day. The Wellcore activity monitor can be worn at home or away from home. Even though Wellcore can only assist you if you have a fall at home, the Personal Activity Monitor will still collect your activity data at home and when you are away from home, ensuring that a complete picture of your daily exercise and activity is available for viewing online.Wear at home......Or wear away from home
Wearing the Activity Monitor18 Wellcore Emergency Response System with Automatic Fall Detection The monitor must be worn somewhere on your torso. Acceptable locations are shown below:Worn on waistbandWorn on beltWorn on bra or undershirt
Wearing the Activity Monitor19User’s GuideWorn on bra strapWorn in provided armbandNOTE: Always make sure the clip is against your body and that the Help button is pointing away from your body when you are wearing the monitor.NOTE: The Personal Activity Monitor is water resistant. If it gets wet, wipe it dry with a cloth. The Activity Monitor should never be submerged in water.
Wearing the Activity Monitor20 Wellcore Emergency Response System with Automatic Fall Detection Movement DetectionThe monitor is smart enough to know how you move. It can tell the difference between sitting, walking, running, and laying down and resting. However, the monitor cannot be swinging—for example, do NOT clip it onto a bracelet or watch on your wrist, and do NOT clip it to a necklace. Do NOT wear on wristDo NOT wear on necklace
Wearing the Activity Monitor21User’s GuideShowering and BathingWe recommend that you wear the armband in the shower. Insert the Activity Monitor into the armband and wear on your upper arm so that there is little swinging motion from the arm itself.Worn in provided armbandIMPORTANT NOTE:You cannot share your Personal Activity Monitor with anyone else. Your activity monitor is associated with your personal and emergency information if you fall.NOTE: If you choose not to wear your Personal Activity Monitor for any reason, store it in your Base Unit so it will be fully charged when you reattach it.
What to Expect in a Fall or Other Emergency22 Wellcore Emergency Response System with Automatic Fall Detection What to Expect in a Fall or Other EmergencyIf you fall at home and are within the range covered by the Wellcore system, the Personal Activity Monitor automatically detects the fall and alerts the Wellcore 24-hour Emergency Call Center.• The Personal Activity Monitor will beep and the Base Unit will announce that help is being called.• A Wellcore representative will call you at home and the Base Unit will automatically answer the call so that the operator can speak to you through the two-way voice Base Unit. (if you do not have Caller ID on your phone, the Base Unit will not auto-answer. You will need to answer the phone call when the monitoring service calls you.• The Wellcore representative makes sure you are all right and assesses the situation to see if you need assistance.• A responder—who is a relative, neighbor, or friend who lives nearby—that you designated (see Caregivers and Responders on page 25) will be contacted to go to your house to check in with you and see what help they can provide.• If necessary, local emergency services will be called to your home.
What to Expect in a Fall or Other Emergency23User’s GuideOther EmergenciesIf there is another type of emergency, you can press the emergency Help button on the Personal Activity Monitor to call for help.NOTE: An email and/or text message will be sent to your designated caregivers (see Caregivers and Responders on page 25).NOTE: At the end of an alert call, press the END CALL button on the Base Unit.Press the Help buttonuntil the Activity Monitorbeeps (approximatelyone second) to call for help
What to Expect in a Fall or Other Emergency24 Wellcore Emergency Response System with Automatic Fall Detection After the EmergencyAt the end of an emergency, you or those assisting you will be asked by the operator to press END CALL on your Base Unit to end the call and reset the system.
What to Expect in a Fall or Other Emergency25User’s GuideCaregivers and RespondersWhen you register the Wellcore system online or by speaking with a Wellcore representative on the phone, you designate your Emergency Responders and Caregivers.Responders Close friends, neighbors, or relatives who live within a few minutes of your home. They are called upon in instances when you need assistance. You can designate up to 3 responders. Responder cards are included in your package. You can give these to your responders so they know they might be called in certain situations.Caregivers Relatives, close friends, or neighbors who you would like to allow to view your activity over time. If you ever have a fall, they also receive emails or text messages to let them know to check in with you. These people can also send you messages on your Base Unit to help keep in touch. You can designate up to 2 caregivers.
What to Expect in a Fall or Other Emergency26 Wellcore Emergency Response System with Automatic Fall Detection Designated caregivers are emailed a user name and password after you register your product. Caregivers can then log in to the password protected website, http://www.wellcore.com, and view your activity and send you messages to keep in touch. See Sending and Listening to Messages on your Wellcore System on page 39.When you have a fall or press the Help button, you will see a notification in the Notifications section of the Dashboard. A red exclamation point on the chart indicates when the fall or Help button press occurred.Notification of a fall/fall detected automatically
27User’s GuideOther Features of the Wellcore SystemThe previous chapter gave you the basics of using the Wellcore system. This chapter explains additional features that will help you get the most out of your system.This chapter will show you how to:• Track your activity on the Wellcore web site• Listen to messages from family and friends on your Wellcore base unit• Turning your Personal Activity Monitor on and off• Prepare to travel with your Personal Activity Monitor• Reinstall your Personal Activity Monitor in a new location• Locate a missing Personal Activity Monitor
Tracking Your Activity on Wellcore.com28 Wellcore Emergency Response System with Automatic Fall Detection Tracking Your Activity on Wellcore.comData about your activities is sent on a regular basis to the secure Wellcore website, which is updated automatically with the new information.If you have your Wellcore system connected directly to the Internet, data is transferred approximately every 20 minutes. If your system is only connected via a phone line, Wellcore sends the information in a local phone call approximately every 2 hours. (This means that the information viewed on the website may be as much as 2 hours old.) If a fall ever occurs or you press the Help button, the alert will go out immediately and send for help.While you are away from home, your activity data is continually collected, but is only transferred back to Wellcore from your Base Unit when you return home.Logging in to Wellcore.comWith the easy-to-use password-protected website, you can get quick, at-a-glance views of your activity. Caregivers that you designate, such as children and grandchildren, can also log on using their personal password to view your activity, notifications, and to send you messages that you can play on your Base Unit. This ability to share brings families closer together and brings a real connectedness with the people most dear to you.
Tracking Your Activity on Wellcore.com29User’s GuideAs part of the activation process, the caregivers you designate are sent an email with their personal login account details.To view your activity:1Go to http://www.wellcore.com and click Login. When you registered your product, you were sent an email from Wellcore with your login name and password. Caregivers also receive an email from Wellcore with their login names and passwords as part of the original registration process.2Once logged in, you can view your Activity, Footsteps Taken, Rest Patterns, notifications, and other information on the dashboard, as described below.
Tracking Your Activity on Wellcore.com30 Wellcore Emergency Response System with Automatic Fall Detection Viewing ActivityAfter you log in, the Activity screen gives you a quick glance at your current activity and your activity trend over time.By default, activity for the current week is shown. Click the buttons below the graph to show 1, 30, or 90-day time periods.The Today at a Glance section is on the right hand side of the screen. These dials let you know if your activity is average, below average, or above average as compared to the last 30 days of activity history.Today ata Glance dialsClick on time period buttons Activity graphto change graph time scale
Tracking Your Activity on Wellcore.com31User’s GuideViewing Footsteps TakenThe Wellcore system tracks your daily footsteps. 10,000 footsteps a day is a great goal to keep fit, but ask your doctor to help you set a personal goal.Wellcore keeps track and displays the number of footsteps so that you can see your trends over time.Click on the Footsteps Taken tab at the top of the website to view footsteps taken. Click the buttons below the graph to show 7, 30, or 90-day time periods.Today ata Glance dialsClick on time period buttonsClick Footsteps Taken tabto display this pageto change graph time scale
Tracking Your Activity on Wellcore.com32 Wellcore Emergency Response System with Automatic Fall Detection Viewing Rest PatternsThe Wellcore system also tracks your nighttime activity to let you keep track of your rest patterns.By wearing the Personal Activity Monitor when you sleep, you can track your nighttime activity to see if trends change. For example, if you normally wake up one time per night and you suddenly are waking up five to six times per night, this could indicate a change in health, allowing you to contact your doctor. To view your Rest Pattern data, click on the Rest Patterns tab. You will be able to see how active or restful you are between the hours of 8 p.m. and 8 a.m. Click the buttons below the graph to show 1, 7, 30, or 90-day periods.Today ata Glance dialsClick Rest Patterns tabto display this pageClick on time period buttonsto change graph time scale
Tracking Your Activity on Wellcore.com33User’s GuideViewing NotificationsThe notifications section of the dashboard gives you feedback on the Wellcore system. It displays all recent events listed below. Notifications are also sent to your caregivers for all these events except the Battery Low event.• Falls automatically detected• Help Button pressed• Not wearing device• Change in activity patterns• Battery lowThere are threetypes of Notifications:Alerts (red)Warnings (yellow)Informational (blue)
Tracking Your Activity on Wellcore.com34 Wellcore Emergency Response System with Automatic Fall Detection ReportingThe Report feature allows you to print a report of your activity for 1, 7, 30, or 90-day time periods. This information can be useful to share with your physician. It also includes all of your notifications.To print a report, click the Print button at the bottom of the graph. Select the number of days to cover in your report and click Print one more time. Your report will print out for you to view and share.Printbutton
Tracking Your Activity on Wellcore.com35User’s GuideTransferring Data over the InternetAn optional feature with your Wellcore system allows you to transfer activity data over your home Internet connection. You and your caregivers benefit as your activity data and messages from your loved ones are sent every 20 minutes. Your system must be located near a telephone outlet and an Internet connection point. After setting up the telephone cables and power cables as instructed in Step 3 of the Installation Guide, follow these steps to transfer data via the Internet:1Purchase an Ethernet cable at any computer store.2Plug one end of the Ethernet cable into the back of the Base Unit into the Ethernet port.3Plug the other end of the Ethernet cable into your Internet router or Ethernet wall jack. NOTE: If you choose to transfer data more frequently using your Internet connection, you still also have your system connected to a telephone connection.
Tracking Your Activity on Wellcore.com36 Wellcore Emergency Response System with Automatic Fall Detection NOTE: If connecting the Base Unit to a phone jack with no phone installed, and if you have DSL broadband, install a DSL filter between the phone jack and the Base Unit.POWERETHERNETTHE WALLTO PHONE Ethernet port
Tracking Your Activity on Wellcore.com37User’s GuideAccount SettingsYou can change your account settings after registering. You can edit most information online. However, you cannot delete responders or caregivers. To delete a responder, call our Customer Care center at 1-800-668-6697.It is critical that you keep information up-to-date so that the system works well. For example, update whether your responders (relatives or friends who live within a few minutes of you) are on vacation or active so that we can contact the right people in critical moments.To edit your account settings:1Click on the My Account button.Click ManageAccount to update mostaccountsettings
Tracking Your Activity on Wellcore.com38 Wellcore Emergency Response System with Automatic Fall Detection 2On the Manage Account page, click the menu item on the left that you would like to update. You can edit Subscriber information, Primary Physician, Caregivers, Responders, Configure Alerts, and change Billing information. In some cases, you can only view information.3Update the information as needed.4When finished, click the orange SAVE button at the bottom of the screen. (You may need to scroll down.)Click the itemyou want to edit
Sending and Listening to Messages on your Wellcore 39User’s GuideSending and Listening to Messages on your Wellcore SystemThe Wellcore Activity Monitoring System makes it easy for caregivers to send messages that are delivered to your Base Unit.Sending Messages—CaregiversTo send a message, a Caregiver logs into the Wellcore website. In the Message box on the left side of the page, he or she types a message and clicks Send.Type messagehere and clickSend.
Sending and Listening to Messages on your Wellcore 40 Wellcore Emergency Response System with Automatic Fall Detection The Wellcore system converts the typed text message to speech, and delivers the voice message to the user’s Base Unit. A light on the Base Unit blinks, indicating that a new message has arrived.NOTE: Messages will be delivered when the Base Unit makes its regular connection to the Wellcore central system and can be delayed up to 2 hours. Do not use these messages for time-sensitive information.
Sending and Listening to Messages on your Wellcore 41User’s GuideListening to Messages—UsersWhen you have a message, the PLAY light will blink on the Base Unit. Press PLAY on the Base Unit to listen to your messages. If there are no new messages, it will play your saved messages from newest to oldest.If there is more than one message, use the PREVIOUS and NEXT buttons to listen to all the messages.Press the PLAY button while a message is playing to pause it. Press the up and down Volume arrows to change the volume of the message.The Base Unit will keep your last 15 messages. It will delete older messages automatically.VolumebuttonsmessagesPlay or PausePlay nextmessagePlay previousmessage
User Settings42 Wellcore Emergency Response System with Automatic Fall Detection User SettingsThere are some user settings that can be changed over time. Second Address SettingsIf you live at another address for a few months of the year, you can input that information in the Manage Account/User Information tab. When you relocate to that location, click the button next to that address to change the location. You also need to call Wellcore three weeks in advance so the address can be set up at the Emergency Call Center.Notification SettingsDesignated caregivers are sent notifications if there are changes in activity patterns over time. You can turn these notifications OFF if you do not want to sent these notifications.
Turning Your Activity Monitor On and Off43User’s GuideTurning Your Activity Monitor On and OffWhen the Personal Activity Monitor is shipped to you, it is turned off. During the installation process, you are asked to place the Personal Activity Monitor in the charging slot on your Base Unit. This automatically turns the Activity Monitor ON.We recommend that you always leave the Personal Activity Monitor ON.Turning the Activity Monitor OffIf you need to turn the Activity Monitor OFF, press and hold the triangular ON/OFF button on the front of the Activity Monitor for 15 seconds until all of the lights turn off.Press and holdfor 15 secondsto turn OFF
Turning Your Activity Monitor On and Off44 Wellcore Emergency Response System with Automatic Fall Detection Turning the Activity Monitor Back OnTo turn the Activity Monitor back on, press and hold the triangular ON/OFF button on the front of the Activity Monitor for one second until you see the lights blink and turn on.
Traveling with Your Wellcore System45User’s GuideTraveling with Your Wellcore SystemIf you spend an extended period of time in another household within the United States, you can bring your Wellcore system with you. Contact the Wellcore Customer Care group 3 weeks in advance of your travel to give them the address and information about where you will be staying in order to have coverage. Then, pack your Base Unit, telephone cords, and power cable in its original packaging and put it in your suitcase or ship it ahead. You will need to also bring all of your Personal Activity Monitors.Air TravelIf you travel on an airplane, you must turn off your Personal Activity Monitor to comply with Federal Aviation Administration regulations.Follow these steps:1Press and hold the triangular ON/OFF button on the Activity Monitor for 15 seconds to turn it off. All lights on the Activity Monitor will turn off.
Traveling with Your Wellcore System46 Wellcore Emergency Response System with Automatic Fall Detection 2When you land, turn your monitor back on by pressing the triangular ON/OFF button for one second. The green light on the monitor will turn on.Press and holdfor 15 secondsto turn OFFNOTE: Please call our Customer Service Center to activate the new location at least 3 weeks BEFORE your travel date in order for the coverage to be activated When you arrive at your secondary address, please do a test call by pressing the Help button to make sure everything is working correctly. If your account address is not updated in advance, there will be toll charges as your Base Unit will not be calling a local number to transfer your activity data.
Installing Your System in a New Location47User’s GuideInstalling Your System in a New LocationRefer to this section if you need to reinstall your Wellcore system in a different location.Follow these steps:1Find a central location that has access to a telephone line and wall power outlet.2Plug one telephone cord into the phone jack on your phone and into the TO PHONE receptacle on the back of your Base Unit.3Plug the other telephone cord into the telephone wall jack and the other end into the TO WALL receptacle on the back of your Base Unit.4Plug the power cable into the wall power outlet and plug the connector into the back of your Base Unit labeled POWER. 5Charge your Activity Monitor(s) for at least 15 minutes so that you can perform a range test.NOTE: More details are in the Quick Installation Guide. You can download the Quick Installation here: http://www.wellcore.com/support.
Installing Your System in a New Location48 Wellcore Emergency Response System with Automatic Fall Detection 6Press and hold the LOCATE button for 3 seconds to put the system in Range Test mode.7Go to all the areas in the new location where you spend time and press the Help button on your Activity Monitor. The Activity Monitor will beep twice to confirm that you pushed the button.8Within 20 seconds, the Activity Monitor will beep four times to confirm that the Base Unit received the signal. If the Activity Monitor does not beep four times, you are out of range and are not protected in the event of a fall.9Repeat steps 7 and 8 in all the areas of your home that you frequently spend time.10 Repeat steps 7 and 8 in areas outside in your yard so that you know where you have coverage with your Wellcore system.11 Press END CALL to exit Range Test mode.12 Complete a test call by pressing the Help button on your Activity Monitor. The alert is received by the Base Unit and you will receive a call back via your Base Unit. Tell the Emergency Specialists that it is just a test call in your new location.Once you have completed the above steps and have had a successful test call, your system is ready to use in the new location.NOTE: Alert calls cannot be made while in Range Test mode. If you have a fall during this time, help cannot be sent.
Locating a Missing Personal Activity Monitor49User’s GuideLocating a Missing Personal Activity MonitorIf you misplace your Personal Activity Monitor, just press the LOCATE button on your Base Unit. The next time your data is updated (within 5 to 20 minutes), the Activity Monitor will start beeping if it still has battery power.Once you find the monitor, press END CALL again to stop the beeping.Press END CALLto stop the beepingPress LOCATE tomake the monitor beep
Locating a Missing Personal Activity Monitor50 Wellcore Emergency Response System with Automatic Fall Detection
51User’s GuideCustomer SupportIf you have any questions, please contact us:•Internet: http://www.wellcore.com/support•Email: support@wellcore.com•Phone: 1-800-899-8955
Software Updates52 Wellcore Emergency Response System with Automatic Fall Detection Software UpdatesWhen your Base Unit sends updated activity information, it will automatically receive software updates that keep your system current with the latest software.If the status light is yellow on the Personal Activity Monitor, the monitor's software is being updated. Please do not remove the Personal Activity Monitor during a software update.
Battery Operation and Maintenance53User’s GuideBattery Operation and MaintenanceYour Base Unit has back up battery power to keep the product operating if your power ever goes out. The back up battery power lasts up to 18 hours. The battery is a rechargeable battery, so it should keep its charge for over 5 years. If the battery ever starts losing its charging capability, Wellcore will send you a message over your Base Unit to let you know.Battery CareIf the battery ever leaks due to overheating or physical abuse, they can be put in a plastic bag and disposed of in accordance with all applicable federal, state and local regulations.NOTE: Only the batteries provided by Wellcore are authorized to be used in the Wellcore system.
Battery Operation and Maintenance54 Wellcore Emergency Response System with Automatic Fall Detection Personal Activity Monitor BatteryIf your battery no longer holds its charge for 24 hours, please contact Wellcore at support@wellcore.com.! WARNING!1Lithium polymer and Nickel Metal Hydride batteries may get hot, explode or ignite and cause serious injury if exposed to abuse conditions. Be sure to follow the safety warnings listed below:• Do not place the Personal Activity Monitor or Base Unit in fire or attempt to heat either device.• Do not connect the positive terminal and negative terminal of either battery to each other with any metal object (such as wire).• Do not pierce the batteries with nails, strike the battery with a hammer, step on the batteries or otherwise subject them to strong impacts or shocks.• Do not solder directly onto the batteries.• Do not expose batteries to water or salt water, or allow the batteries to get wet.2Do not disassemble or modify the Personal Activity Monitor or Base Unit. The Personal Activity Monitor and Base Unit contain safety and protection devices, which, if damaged, may cause the batteries to generate heat, explode or ignite.3Do not place the Personal Activity Monitor or Base Unit in or near fire, on stoves or other high temperature locations. Do not place the Personal Activity Monitor or Base Unit in direct sunlight, or
Battery Operation and Maintenance55User’s Guideuse or store inside cars in hot weather. Doing so may cause the batteries to generate heat, explode or ignite. Using the batteries in this manner may also result in a loss of performance and a shortened life expectancy.4Immediately discontinue use of the Personal Activity Monitor or Base Unit if, while using, charging or storing the devices, the batteries emit an unusual smell, feel hot, changes color or shape, or appears abnormal in any other way. Contact Wellcore, if any of these problems are observed.5Do not place the Personal Activity Monitor or Base Unit in microwave ovens, high-pressure containers or on induction cookware.6In the event the battery leaks and the fluid gets into one's eye, do not rub the eye. Rinse well with water and immediately seek medical care. If left untreated, the battery fluid could cause damage to the eye.CHARGING PRECAUTIONS! WARNING!1Be sure to follow the warnings listed below while charging the Personal Activity Monitor. Failure to do so may cause the battery to become hot, explode or ignite and cause serious injury.• The battery in the Personal Activity Monitor may only be charged by placing the sensor in one of the two dock locations in the base station.• Do not attach the Personal Activity Monitor to a power supply plug or directly to a car's cigarette
Battery Operation and Maintenance56 Wellcore Emergency Response System with Automatic Fall Detection lighter.• The temperature range over which the battery can be charged is 0°C to 45°C. Charging the battery at temperatures outside this range may cause severe damage to the battery or reduce battery life expectancy.WHEN DISCHARGING THE BATTERY! WARNING!Do not discharge the battery using any device except for the specified device. When the battery is used in devices other than the specified device, it may damage the battery or reduce its life expectancy. If the device causes an abnormal current to flow, it may cause the battery to become hot, explode or ignite and cause serious injury.The temperature range over which the battery can be discharged is -20°C to 60°C. Use of the battery outside this temperature range may damage performance of the battery or may reduce its life expectancy.BATTERY REPLACEMENT! WARNING!The Lithium Polymer Battery in the Personal Activity Monitor and the Nickel Metal Hydride Battery in the Base Unit are not user serviceable. Please contact Wellcore, if you need to be obtain a replacement Personal Activity Monitor or Base Unit.
FCC Statement57User’s GuideFCC StatementThis device complies with Part 15 and Part 68 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment or devices• Connect the equipment to an outlet other than the receiver’s• Consult a dealer or an experienced radio/TV technician for assistance•FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
Safety Notices58 Wellcore Emergency Response System with Automatic Fall Detection Safety NoticesDo not use the Base Unit near water, for example, in a wet basement or near a swimming pool.Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.WARNING: This product contains lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.FCC Radiation Exposure StatementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. The Base Unit should be installed and operated with minimum distance of 20 cm between the radiator and your body.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Important Safety Information59User’s GuideImportant Safety InformationHandling the Personal Activity MonitorDo not bend, drop, crush, puncture, incinerate, or open the Personal Activity Monitor.Take care not to spill any food or liquid into the Activity Monitor. In the event the Personal Activity Monitor gets wet, dry it off with a cloth.Repairing Personal Activity MonitorNever attempt to repair the Personal Activity Monitor yourself. The Activity Monitor does not contain any user-serviceable parts. For service information, contact support@wellcore.com or go to www.wellcore.com/support.The battery in the Activity Monitor is not user-replaceable. For more information about batteries, go to www.wellcore.com/support.
Notes60 Wellcore Emergency Response System with Automatic Fall Detection NotesYou can use the following blank pages to record any notes about using the system, about your caregivers and responders, or anything else you may need.
Notes61User’s GuideNotes
Notes62 Wellcore Emergency Response System with Automatic Fall Detection Notes
Notes63User’s GuideNotes
Notes64 Wellcore Emergency Response System with Automatic Fall Detection Notes

Navigation menu