ZYCOO COOVOXU20V2 IP Phone System User Manual

ZYCOO Co., LTD. IP Phone System Users Manual

Users Manual

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ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 1/124ContentsSAFETYNOTICE ......................................................................................................................................51OVERVIEW ..........................................................................................................................................81.1BRIEFINTRODUCTIONOFCOOVOXSERIES81.2MAINFEATURES91.3MODULES111.4MECHANICALDESIGN121.4.1CooVox‐U20 ..................................................................................................................................121.4.2CooVox‐U50 ..................................................................................................................................131.5MODELCOMPARISONTABLE141.6ENVIRONMENTALREQUIREMENTS141.7PACKAGECONTENTS141.8COMPATIBLEENDPOINTS142GETTINGSTARTED .............................................................................................................................152.1CONNECTCOOVOXIPPBXTOYOURLAN152.1.1SystemLogin.................................................................................................................................152.1.2ConfigureNetworkProfiles...........................................................................................................172.2USEREXTENSIONS182.2.1NewExtensions.............................................................................................................................182.2.2OtherExtensionRanges................................................................................................................192.3IPEXTENSIONREGISTRATION192.3.1DesktopIPphones ........................................................................................................................192.3.2SoftphoneonWindowsPC ...........................................................................................................202.3.3SoftphoneonAndroidphone,iPhoneoriPad...............................................................................212.4PHONEPROVISIONING222.4.1PhoneProvisioningbyPnP ...........................................................................................................222.4.2PhoneProvisioningbyDHCP ........................................................................................................242.5ANALOGEXTENSIONS242.6EXTENSIONSTATUS242.7ADVANCEDEXTENSIONCONFIGURATIONS252.7.1EditPropertiesofOneExtension ..................................................................................................252.7.2SearchExtension...........................................................................................................................272.7.3EditPropertiesofMultipleExtensions..........................................................................................272.7.4Upload/DownloadExtensions ......................................................................................................293IPPBXBASIC ......................................................................................................................................303.1TRUNKS303.1.1VoIPTrunks ...................................................................................................................................303.1.2FXOTrunks ....................................................................................................................................32
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 2/1243.2OUTBOUNDROUTES333.2.1DialRules ......................................................................................................................................343.2.2DialPlans......................................................................................................................................353.3INBOUNDCONTROL363.3.1InboundDestinations....................................................................................................................373.3.2IVR ................................................................................................................................................373.3.3RingGroup....................................................................................................................................393.3.4CallQueue ....................................................................................................................................403.3.5TimeBasedRules.......................................................................................................................... 433.3.6OfficeClosedTiming.....................................................................................................................443.3.7InboundRoutes.............................................................................................................................454.IPPBXADVANCED .............................................................................................................................484.1GLOBALIPPBXADVANCEDSETTINGS484.1.1General .........................................................................................................................................484.1.2GlobalAnalogSettings .................................................................................................................494.1.3GlobalSIPSettings........................................................................................................................504.1.4GlobalIAXSettings ....................................................................................................................... 534.2VIRTUALFAX554.2.1ReceiveFax ...................................................................................................................................554.2.2SendFax........................................................................................................................................564.3VOICEMAIL574.3.1GeneralVoicemailOptions ...........................................................................................................574.3.2PlaybackVoicemailonthephone.................................................................................................584.3.4VoicemailtoEmail ........................................................................................................................584.3.5PlaybackVoicemailfromWebGUI ...............................................................................................604.4CONFERENCE614.4.1StaticConference..........................................................................................................................614.4.2DynamicConference..................................................................................................................... 624.5MUSICSETTINGS634.6DISA644.7FOLLOWME654.8CALLFORWARD664.8.1ConfigurefromtheWeb ...............................................................................................................664.8.2ConfigurefromthePhone ............................................................................................................674.9CALLTRANSFER684.10ONENUMBERSTATIONS694.11PAGINGANDINTERCOM704.12WEBEXTENSIONS714.13PINSETS724.14CALLRECORDING734.14.1RecordAllCalls ...........................................................................................................................734.14.2OneTouchRecording..................................................................................................................744.15SMARTDID744.16CALLBACK76
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 3/1244.17PHONEBOOK764.18LDAPSERVER784.18.1LDAPServerSettings...................................................................................................................784.18.2SynchronizeContactswithLDAPServer .....................................................................................784.18.3LDAPClientSettings....................................................................................................................794.19FEATURECODES805.NETWORKSETTINGS ........................................................................................................................835.1NETWORKBASIC835.1.1IPv4Settings .................................................................................................................................835.1.2IPv6Settings .................................................................................................................................855.1.3VLANSettings ...............................................................................................................................855.2STATICROUTING865.3VPN875.3.1L2TPVPN ......................................................................................................................................875.3.2PPTPVPN......................................................................................................................................895.3.3OpenVPN ......................................................................................................................................915.3.4IPSecVPN......................................................................................................................................935.3.5N2NVPNClient.............................................................................................................................955.4DHCPSERVER965.4.1DHCPService ................................................................................................................................965.4.2DHCPClientList ............................................................................................................................975.4.3StaticMac.....................................................................................................................................975.5DDNS985.6SNMPV2995.7TR069995.8TROUBLESHOOTING1005.8.1Ping.............................................................................................................................................1005.8.2Traceroute ..................................................................................................................................1016.REPORTS ........................................................................................................................................1026.1REGISTERSTATUS1026.1.1SIPUserStatus............................................................................................................................1026.1.2IAX2UserStatus ......................................................................................................................... 1026.1.3SIPTrunkStatus ..........................................................................................................................1036.1.4IAX2TrunkStatus........................................................................................................................1036.2FAXLIST1046.3RECORDLIST1046.3.1CallRecording.............................................................................................................................1046.3.2Conference..................................................................................................................................1056.3.3OneTouchRecording ..................................................................................................................1066.3.4CallRecordingPlayback..............................................................................................................1066.4CALLLOGS1076.5SYSTEMLOGS108
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 4/1247.SECURITY .......................................................................................................................................1097.1FIREWALL1097.2SERVICE1117.3ALLOWEDADDRESS1128.SYSTEMADVANCED.........................................................................................................................1138.1TIMESETTINGS1138.1.1NTP .............................................................................................................................................1138.1.2ManualTimeSet ........................................................................................................................1138.2DATASTORAGE1148.2.1USBDataStorage .......................................................................................................................1148.2.2FTPDataStorage ........................................................................................................................1158.3MANAGEMENT1178.3.1ChangePassword ....................................................................................................................... 1178.3.2SetSystemVoicePrompts...........................................................................................................1178.4BACKUP1188.4.1TAKEABACKUP1188.4.2UPLOADBACKUPFILE1188.5RESET&REBOOT1198.5.1Reset ...........................................................................................................................................1198.5.2Reboot ........................................................................................................................................1208.6UPGRADE1208.6.1WebUpgrade..............................................................................................................................1208.6.2TFTPUpgrade .............................................................................................................................1208.7ADDONS1228.7.1CooBill.........................................................................................................................................1228.7.2CooCall........................................................................................................................................123
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 5/124SafetyNoticePleasereadthefollowingsafetynoticesbeforeinstallingorusingthisIPPBX.Theyarecrucialforsafeandreliableoperationofthedevice.FailuretofollowtheinstructionscontainedinthisdocumentmayresultindamagetoyourPBXandvoidthemanufacturer’swarranty.1. Pleaseusetheexternalpowersupplywhichisincludedinthepackage.Otherpowersuppliesmaycausedamagetothedevice,affectperformanceorinducenoise.2. Beforeusingtheexternalpowersupplyinthepackage,pleasecheckyourbuildingpowervoltage.ConnectingtoInaccuratepowervoltagemaycausefireanddamage.3. Pleasedonotdamagethepowercord.Ifthepowercordorplugisimpaired,donotuseit.Connectingadamagedpowercordmaycausefireorelectricshock.4. Ensuretheplug‐socketcombinationisaccessibleevenafterthePBXisinstalled.InordertoservicethePBXitwillneedtobedisconnectedfromthepowersource.5. Donotdrop,knockorshakethedevice.Roughhandlingcanbreakinternalcircuitboards.6. Donotinstallthedeviceinplaceswherethereisdirectsunlight.Alsodonotplacethedeviceoncarpetsorcushions.Doingsomaycausethedevicetomalfunctionorcauseafire.7. Avoidexposingthedevicetohightemperature(above40°C),lowtemperature(below‐10°C)orhighhumidity.Doingsocouldcausedamageandwillvoidthemanufacturerwarranty.8. Avoidlettingthedevicecomeincontactwithwateroranyliquidwhichwoulddamagethedevice.9. Donotattempttoopenthedevice.Non‐experthandlingofthedevicecouldcausedamageandwillimmediatelyvoidthemanufacturerwarranty.10. Consultyourauthorizeddealerforassistancewithanyissuesorquestionsyoumayhave.11. Donotuseharshchemicals,cleaningsolvents,orstrongdetergentstocleanthedevice.12. Wipethedevicewithasoftcloththathasbeenslightlydampenedinamildsoapandwatersolution.13. Ifyoususpectyourdevicehasbeenstruckbylightning,donottouchthedevice,powerplugorphoneline.Callyourauthorizeddealerforassistancetoavoidthepossibilityofelectricshock.14. EnsurethePBXisinstalledinawell‐ventilatedroomtoavoidoverheatinganddamagingthe
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 6/124device.15. Beforeyouworkonanyequipment,beawareofanyhazardsinvolvedwithelectricalcircuitryandbefamiliarwithstandardpracticesforpreventingaccidentsifyouareinasituationthatcouldcausebodilyinjury.Note:ThismanualisonlyworkingforCooVoxV2seriesIPPBXs;firmwareandbackupofCooVoxV2canonlyworkonV2devices,notavailableonfirstgenerationCooVoxdevicesandviceversa. FCCWARNINGThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.Theusermanualorinstructionmanualforanintentionalorunintentionalradiatorshallcautiontheuserthatchangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.Incaseswherethemanualisprovidedonlyinaformotherthanpaper,suchasonacomputerdiskorovertheInternet,theinformationrequiredbythissectionmaybeincludedinthemanualinthatalternativeform,providedtheusercanreasonablybeexpectedtohavethecapabilitytoaccessinformationinthatform. ForaClassBdigitaldeviceorperipheral,theinstructionsfurnishedtheusershallincludethefollowingorsimilarstatement,placedinaprominentlocationinthetextofthemanual:NOTE:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:‐‐Reorientorrelocatethereceivingantenna.‐‐Increasetheseparationbetweentheequipmentandreceiver.‐‐Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.‐‐Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 7/124FCCCautionAnychangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser'sauthoritytooperatethisequipment.Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyotherantennaortransmitter.ThemanufacturerisnotresponsibleforanyradioorTVinterferencecausedbyunauthorizedmodificationstothisequipment.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 8/1241Overview1.1BriefIntroductionofCooVoxSeriesCooVoxSeriesIPPhoneSystemisthemostinnovativesolutionforVoIPtelecommunicationintheSMB(SmallandMedium‐sizedBusiness)market.TheyprovidenotonlytraditionalPBXfunctionalitysuchasautomatedattendantandvoicemail,butalsooffermanyadvancedtelephonyfeatures,includingremoteextensions,remoteofficeconnection,IVR,callrecording,calldetailrecords(CDR).Allofthesecanservetogreatlyenhancebusinessoperationsatreducedoperationalcost.CooVoxSeriesIPPBXs(V2)isnowavailableintwomodelvariants:U20andU50.Eachmodelisintroducedbelow:CooVox‐U20has2analogportsinstalledonboardbydefault.Theavailableoptionsaredetailedbelow:FXSFXO 11CooVox‐U2002CooVox‐U50consistsoftwomaincomponents：z U50MainCasez ModulesThereare2slotsinthesystemandmodulescanbeutilizedasinthefollowingtable.U50SlotU50ModuleSlot1Slot24FXS 4FXO 2FXOS 
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 9/1241.2MainFeatures1.BlackList2.BLF(BusyLampField)3.CallerID4.CallDetailRecords(20000records)5.CallCenterQueues(20)/Callback6.CallParking/CallForward/CallTransfer/CallWaiting7.CallRecord/RingGroupRecord/CallQueueRecord8.ConferenceBridge(20Conferences)9.DISA(DirectInwardSystemAccess)/PagingandIntercom10.DID/SmartDID/DOD11.DialbyName12.DHCPServer13.DoNotDisturb(DND)14.DDNS(Dyndns.org/No‐ip.com/zoneedit.com/freedns.afraid.org/www.oray.com/3322.org)15.AudioCodec:G.722/G.711‐Ulaw/G.711‐Alaw/G.726/G.729/SPEEX16.VideoCodec:H.261/H.263/H.263+/H.26417.FlexibleDialPlan18.IPPhoneFeatureCode19.IPv4/IPv620.OneNumberStations21.MusicOnHold22.Phonebook/LDAP(5000contacts)23.RingGroup24.SpeedDial25.SkypeforSIP26.SIP/IAXExtensionRegistration27.SNMPv228.Static/DHCP/PPPoENetworkAccess29.SystemBackup30.T.38Pass‐through31.USBMobileHardDiskRecord(Scalable)32.VideoCall33.Voicemail34.VirtualFax
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 10/12435.VPNServer(L2TP/PPTP/OpenVPN/IPSec,upto20connectionsforVPNclients)36.VPNClient(L2TP/PPTP/OpenVPN/N2N/IPSec)37.Web‐basedAdministrationandconfiguration38.ExtensionUserPortal39.Webdial/WebRTC40.IPPhoneProvisioning(Akuvox/Cisco/Escene/Fanvil/Grandstream/Htek/YealinkIPPhone)
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 11/1241.3Modules  2FXS2FXO1FXOS4FXSModule4FXOModule2FXOSModuleNotice:1)ZYCOOModulecardswillonlyfunctioninCooVoxIPPBXfromZYCOO;2)ModulecardsforCooVox‐U50arepackedseparatelybutcontainedinthesamepackageastheCooVoxsystem.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 12/1241.4MechanicalDesign1.4.1CooVox‐U20CooVox‐U20FrontPanelCooVox‐U20RearPanel1*ResetButton1*PowerInterface(DC12V2A)2*EthernetInterface(WAN/LAN:10/100Mbps)2*AnalogPorts(FXO/FXS)1*USBInterface(forstorage)1*ConsoleInterfaceU20LEDIndicationLEDLabelFunctionStatusIndicationOnPoweronPWRPowerStatusOffPoweroffOnSysteminitiatingBlinkSystemisfunctioningSYSSystemStatusOffSystemfailureOnConnectedbutnodatatransmittingBlinkDatatransmittingWANWANStatusOffDisconnectedOnConnectedbutnodatatransmittingBlinkDatatransmittingLANLANStatusOffDisconnectedRedChannelavailableBlinkChannelringing1FXOStatusOffChannelfailureGreenChannelavailableBlinkChannelringing2FXSStatusOffChannelfailure
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 13/1241.4.2CooVox‐U50CooVox‐U50FrontPanelCooVox‐U50RearPanel1*ResetButton1*PowerPort(DC12V2A)2*EthernetInterface(WAN/LAN:10/100Mbps)1*USBInterface1*ConsoleInterfaceApplicablemoduleforslot1&2:AnalogModuleCardsU50LEDIndicationsLEDLabelFunctionStatusIndicationOnPoweronPWRPowerStatusOffPoweroffOnSysteminitiatingBlinkSystemisfunctioningSYSSystemStatusOffSystemfailureOnConnectedbutnodatatransmittingBlinkDatatransmittingWANWANDataStatusOffDisconnectedOnConnectedbutnodatatransmittingBlinkDatatransmittingLANLANDataStatusOffDisconnectedGreen ChannelavailableBlinkChannelringingFXSOffChannelfailureRedChannelavailableBlinkChannelringing1‐4(SLOT1/2)SLOT1/2 StatusFXOOffChannelfailure
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 14/1241.5ModelComparisonTableItemsCooVox‐U20CooVox‐U50ConcurrentCalls1530ExtensionUsers3010036,000mins(.gsm)36,000mins(.gsm)VoicemailandRecording4000mins(.wav)4000mins(.wav)SystemCapacityConferenceRooms2020SDRAM512MBDDR31GBDDR3HardwareCapacityMemory(default)8GBSDcard8GBSDcard1.6EnvironmentalRequirementsOperatingTemperature:0°C~40°CStorageTempreture:‐20°C~55°CHumidity:5~95%Non‐Condensing1.7PackageContentsCooVoxMainCase1PowerAdaptor1EthernetCable1QuickInstallationGuide1WarrantyCard1RackMountEar2Screws101.8CompatibleEndpointsz AnySIPcompatibleIPPhone(DesktopPhonesandSoftPhonesforWindows,Linux,iOSandalsoAndroidplatforms).Desktopphoneexamplesinclude:CooFoneSeriesandZPSeriesIPPhonesprovidedbyZYCOO,andalsoCisco,Grandstream,Yealink,Polycom,Snom,Akuvox,Escene,Favil,HTeketc.SoftPhoneexamplesinclude3CX,CooCall,Linphone,X‐Lite,Zoiperetc.z IAXcompatibleendpoints,forexample,CooFoneIPPhonesprovidedbyZYCOOandalsoZoipersoftphone.z AnalogPhonesandFaxMachinesz WebExtensions(WebRTC)
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 15/1242GettingStarted2.1ConnectCooVoxIPPBXtoyourLAN2.1.1SystemLoginCooVoxseriesIPPBXsarepreconfiguredwithastaticIPaddressof192.168.1.100onthedevicesWANport(192.168.10.100onLANport).IfyournetworkisconfiguredwithadifferentIPrangetotheCooVoxsystemdefaultaddress,thenyouwillneedtochangetheIPaddresstosomethingmoreappropriatebeforeconnectingtoyourlocalLAN.PleaseconnectyourPCdirectlytotheWANinterfaceoftheIPPBXandchangethenetworkprofileofthePCtoanIPaddressof192.168.1.101andSubnetmaskof255.255.255.0.NowyoucanaccesstheWebinterfacebyinputtinghttps://192.168.1.100:9999intoyourInternetbrowseraddressbarandpressingEnter.You’llnowbepresentedwithaCertificateErrornoticeasbelow,pleaseclick“Continuetothiswebsite…”andyouwillbedirectedtotheloginpage.PleaseensureyourIEbrowserversionisatleastversion9oryoumaynotbeabletoaccessthewebinterface.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 16/124Loginpageappearsasbelow:Typeinthedefaultusername:admin,anddefaultpassword:admintologin.Aftersuccessfullogin,youwillbenotifiedtochangethedefaultadminpassword.Pleasefollowtheinstructionswithin
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 17/124thenoticetodothis.Toensurethedeviceissecure,theadminpasswordmustbecomplexsopleasesetastrongpasswordthatusesacombinationofletters,numbersandalsospecialcharacters.Notice:CooVoxSeriesIPPBXWebGUIsupportsthefollowing11languages:English,Chinese,Arabic,Persian,Portuguese,Italian,French,Spanish,Russian,TurkishandThai.Youcanselectyournativelanguageorifthisisnotavailablethenthemostfamiliaronetologin.Wearecontinuouslyaddingmorelanguagestomeettheneedsofourcustomersfromallaroundtheworld.2.1.2ConfigureNetworkProfilesNavigatetoWebMenuNetworkSettings‐‐>Network‐>IPv4Settings.CooVoxIPPBXWANinterfacecanbeconfiguredtooperateinStatic,DHCPorPPPoEmode.Inthemajorityofdeploymentscenario’sitisstandardpracticetoconfiguretheunitinStaticmode.DHCPandPPPoEwillbedescribedlaterinchapter5.ToconfigureyourCooVoxsysteminStaticmode,youmustassignanavailablestaticIPaddressalongwithcorrespondingsubnetmask,gatewayandDNStotheWANinterfaceoftheCooVoxIPPBX.Forexample,youcouldassignanIPaddressof192.168.1.254,SubnetMask:255.255.255.0,Gateway:192.168.1.1,DNS:8.8.8.8.Aftermodificationsarecomplete,pleaseclickthe“Save”buttontosavetheconfiguration.Youwillnowbepresentedwithadialogboxaskingyoutorebootthesystemtomakethechangeseffective.PleaserebootthesystemandoncecompleteyoucanconnecttheIPPBXtoyourlocalLANswitch.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 18/1242.2UserextensionsNavigatetowebmenuBasic‐>Extensions.ThispagelistsalluserextensionsonCooVoxV2system.Hereyoucanadd/bulkadd,delete/bulkdeleteuserextensionsandalsoedit/bulkedittheuserextensionproperties.Bydefault,10extensionnumberswithintherangeof800to809havebeencreatedforyoutouse.2.2.1NewExtensionsYoucanaddfurtherextensionsonebyonebyclickingthe“NewUser”buttonorbulkaddextensionsbyclicking“BatchAdd”buttonandcompletingthepopupshownbelow.z ExtensionStart/ExtensionEnd:Thesetwofieldsdefinethenewextensionrangetobegenerated.z DialPlan:Selectadialplanforthenewextensions.z Password:Asecurerandompasswordconsistingofnumbers,lettersandspecialcharactersistherecommendedchoiceandcanbeselectedbyselectingthe“Random”checkbox.Alternatively,youcanspecifythesamepasswordforallnewextensions.Ifyouchoosethisoptionthenpleaseensureasecurepasswordisset.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 19/1242.2.2OtherExtensionRangesWehavelimitedtheuserextensionnumberrangeintheCooVoxIPPBXtobebetween800and899.Ifyourequiremoreextensionsoryouwantextensionsinothernumberrangesthenyouneedtochangetheextensionrangebeforeyoucanaddnewextensions.PleasenavigatetowebmenuAdvanced‐>Options‐>General.Inthe“ExtensionPreferences”sectionyoucanchangetheuserextensionrange.Intheaboveexample,theuserextensionrangehasbeenchangedtobebetween400to499.Ifyounowgobacktotheextensionpageyou’llbeabletoaddnewextensionswithinthisrange.2.3IPExtensionRegistration2.3.1DesktopIPphonesThefollowingexampledetailshowtoregisteraZYCOOCooFoneIPphoneonyourCooVoxIPPBXsystem.Step1:Pressthesoftkey“Status”beneaththephonescreen,hereyoucanseetheIPAddressoftheIPphone.Step2:OpentheIPphonewebinterfacebyenteringthephoneIPaddressintothewebbrowseraddressbar.Step3:Defaultlogincredentialsareusernameadminandpasswordadmin.Step4:Aftersuccessfullogin,navigatetothephonewebmenuVOIP‐>SIP,andregisteranextensionnumberasbelowexample.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 20/124z ServerAddress:IPaddressoftheCooVoxIPPBX.z ServerPort:SIPserviceportnumber,bydefaultthisis5060anddoesnotrequirechanging.z AuthenticationUser:UserextensionnumberfromtheCooVoxIPPBXuserextensionpage.z AuthenticationPassword:Thepasswordoftheextension.z SIPUser:ThesameasAuthenticationuser.z DisplayName:Nameoftheextensionuser.z EnableRegistration:OnlywhenenabledherewillthephoneregistertoCooVoxIPPBXasanextension.2.3.2SoftphoneonWindowsPCSoftphoneincluding3CX,Bria,ZoiperandmanyothersoftphoneAPPsallworkwellwithCooVoxV2IPPBX.BelowisanexampleofregisteringZoipertoCooVoxIPPBXsystemasanextensionfromyourWindowsPC.Step1:DownloadZoiperfromhttp://www.zoiper.com/.Step2:InstallandrunZoiperonyourWindowsdevice.Step3:Clickmenu“Settings”andselect“Createanewaccount”andselect“SIP”protocolandclickNext.Step4:Completetheregistercredentialsasintheexamplebelow:
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 21/124Step5:ClickNexttocompletetheregistrationprocess.2.3.3SoftphoneonAndroidphone,iPhoneoriPadThemajorityofsoftphonesdetailedpreviouslyinthissectionhavemobileeditionsforbothAndroidandiOSplatforms.YoucandownloadtheseappsandinstallthemfromyourmobilephoneAPPStore.BelowisanexampleofhowtoregisterZoipersoftphonetoCooVoxIPPBXasanextensionfromyouriPhone:Step1:RunZoiperonyouriPhoneandtapmenu.Step2:Tapmenu.Step3:Taptocreateanewaccount.Step4:Youwillbeasked“Doyoualreadyhaveanaccount(usernameandpassword)?”tap“Yes”andthentap“Manualconfiguration”tocontinue.Step5:Taptoconfiguretheaccountasinthebelowexample:
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 22/124Step6:Afterenteringtheregistercredentials,tap“Register”toregistertoCooVoxIPPBXsystemasanextension.2.4PhoneProvisioningIfyouplantodeployalargenumberofIPphones,phoneprovisioningisausefulfeatureasitcanreducethetimeandeffortrequiredtodeployphoneextensions.Thereare2methodstoautoprovisionyourIPphones,DHCPandPnP.2.4.1PhoneProvisioningbyPnPNavigatetowebmenuAdvanced‐>PhoneProvisioning.Hereonthispageyoucanseetheterm“PnP”,whichreferstoPlugandPlay.Byusingthistechniqueyoudon’thavetoundertakeanyconfigurationsdirectlyontheIPphones,butinsteadonlysomeminimizedconfigurationsontheIPPBXsystem.AfterthisconfigurationiscompleteyoucanplugthephonestoyourLANandoncetheystartup,theyarereadyforphonecallsthroughtheIPPBXsystem.Clickon“PnPSettings”tab.Onthispage,tick“Enable”toenablePnPfeature.z Interface:SelectWANorLANdependingonwhichinterfaceyouhaveconnectedtheIPPBXtoyourlocalLAN.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 23/124z CustomURL:CustomURLtellstheIPphoneswheretoobtaintheconfigurationfilesforautoprovisioning.YoushouldreadyourIPphoneusermanualtodeterminewhichkindoffilesitrequiresforautoprovisioning.Thenyoucreate/uploadthesefilestoaFTP/TFTP/HTTPserverforthephonestodownload.TheURLcanbeIPaddressordomainnamewithsubdirectory.Forexample:http://192.168.1.2/phones/${MAC}.conf.With“CustomURL”configured,youdon’thavetoaddphonesfromthe“PhoneSettings”tab.z MulticastingAddress:IPphoneswhichsupportPnPcanusemulticastdiscoveryofSIPRegistrar.Multicastregistrationsareaddressedtothewell‐known“allSIPservers”multicastaddress“sip.mcast.net”(224.0.1.75forIPv4).z Port:SIPsignalingport,defaultis5060.Notice:PhoneprovisioningonlyworksforIPphonesthatareinthesameLANwheretheCooVoxIPPBXisdeployed.AfterenablingPnPfeature,clickon“PhoneSettings”tabandclick“NewPhones”togeneratetheconfigurationfilesforthephonestobeaddedtotheIPPBXsystem.z Manufacturer:ManufactureroftheIPphone,currently,CooVoxV2supportsphoneprovisioningphonesfromthefollowingmanufacturers:ZYCOO,Grandstream,Yealink,Escene,AkuVox,Htek,Cisco,MOCETandFanvil.z Model:Youmustspecifytheexactmodelnumberofthephone,evenifthephoneisfromthesamemanufacturer.Thisisbecausedifferentmodelsrequiredifferentconfigurationfiles.z MAC:CooVoxIPPBXusestheMACaddressofthephonetoidentifyitonthelocalLANaspartoftheprovisioningprocessanditessentialthatyouenterthecorrectMACaddressforyourIPPhonez Extension:TheextensionnumberselectedherewillbeautoconfiguredtothephonewiththeMACaddressgivenabove.z Label:Specifytheusernameofthephone.OnceyouhaveaddedyournewIPPhone(s)asdescribedabove,configurationfileswillbegeneratedinthebackgroundoftheIPPBXsystem.Youcannowconnectthephone(s)toyourLANandoncethephone(s)havebooteduptheywilldownloadconfigurationfilesfromtheIPPBXsystemandcompleteautoconfigurationwiththeextensionnumbersyouprovided.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 24/1242.4.2PhoneProvisioningbyDHCPIfyouwanttoautoprovisionyourIPphonesusingDHCP,pleasemakesuretheysupportDHCPoption66.Pleasenavigatetowebmenu:NetworkSettings‐>DHCPServertoenableDHCPservicefortheIPphonesfirst.Pleaserefertochapter5.4.OnceDHCPisenabledyoucanaddthephonesinthesamewayasinstructedaboveinPhoneProvisioningbyPnPsection,however,enablingPnPisnotrequiredinthisscenario.Notice:IfyouaregoingtoenableDHCPserviceontheCooVoxIPPBXsystem,pleaseensurethereisnootherDHCPserverinthesameLAN.IfpossibleyoucanputtheIPPBXandIPphonesinaseparateVLAN.2.5AnalogExtensionsIfyourCooVoxIPPBXisequippedwithanFXSportthenyoucanconfigureananalogextensiononyourIPPBXsystem.Thiscanbeanordinaryanalogphoneoritcanbeafaxmachineforsendingandreceivingfaxes.ThegreenLEDindicatestheRJ11interfaceisFXS,youshouldconnecttheanalogphone/faxmachinetotheFXSportoftheIPPBX.Navigatetowebmenu:Basic‐>Extensions,click“NewUser”buttontoaddananalogextension.Inthe“AnalogPhone”dropdownlist,selectanFXSportnumberforthisnewextension.Thiswillallowtheanalogphone/faxmachineconnectedtothisporttobeassignedwiththisextensionnumber.ThephonecannowmakeandreceivephonecallsinthesamemannerSIP/IAXextensionsdo.2.6ExtensionStatusYoucancheckthestatusofallextensionsconfiguredonyourCooVoxIPPBXviatheOperatorpage“Operator”section.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 25/124Hereinthissection,youcanviewreal‐timestatusofallextensions.Includingidle(online),ringing,inuseandalsoonhold.2.7AdvancedExtensionConfigurations2.7.1EditPropertiesofOneExtensionOntheBasic‐>Extensionpage,youcanclickthe“Edit”buttontoeditthepropertiesofoneextensionnumber.Belowaretheexplanationsfortheconfigurationoptions:Generalz SIP:TickthecheckboxtoactivateSIPprotocol.z IAX2:TickthecheckboxtoactivateIAX2protocol.z Name:Aliasofthisextensionwhichcanbethenameoftheextensionuser.z Extension:Numberofthisuserextension.z Password:Thepasswordusedforthephonestoregister.ThiscanbesetmanuallyorcanbegeneratedbytheIPPBXsystem.Autogeneratedpasswordconsistsofnumbers,lettersandspecialcharacters.Ifthisisananalogextensionthenpasswordisofnouseasanalogphones
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 26/124arenotrequiredtoregister.z OutboundCID:Chooseanumbertoshowtotheexternalcalledparty.ThisfeatureonlyworkswithSIPtrunksiftheITSP(InternetTelephonyServiceProvider)allowsthisnumbertobepassed.z DialPlan:Defineswhichtypeofnumberstheextensioncandial.z AnalogPhone:TheFXSportnumber.Ananalogphoneattachedtothisportwillusethisextensionnumber.Voicemailz Enable:Activatevoicemailserviceforthisextension.z Password:Passwordforextensionusertoaccessthevoicemailfacilities.z DeleteVMail:Deletevoicemessagesifthesystemhassentthemessagetouserviaemail.z Email:Emailaddressofthisextensionuser.OtherOptionsz WebManager:Ifenabled,userscanusetheirextensionnumberandvoicemailpasswordtologintotheIPPBXsystemwebGUI.z Agent:Ifenabled,thisuserextensioncanbeacallqueueagent.z CallWaiting:Withthisoptionenabled,busyextensionswillhearthecall‐waitingtone,andcanusehook‐flashtoswitchbetweencallers.Thisoptionisonlyforanalogextensions,forIPextensionsyouhavetoconfigurethisfeaturedirectlyontheIPphones.z AllowBeenSpied:Enablethisoptiontoallowotherextensionuserstheabilitytospyonthephonecallsofthisextensionbyusingfeaturecodes.z PickupGroup:Defineapickupgroupforthisextension,extensionsinthesamepickupgroupcanhelppickupanincomingcallonotherringingextensionsinthesamepickupgroupusingfeaturecode*8.Availablevaluesarefrom0to63.z MobilityExtension:Anexternalnumbercanbespecifiedheree.g.yourmobilephonenumber.IfyounowcalltheIPPBXusingthemobilephonespecified,youwillhearadialtoneandwillhavefullaccesstotheIPPBXsystemfunctionalitiesjustasastandardextensionuserdoes.z MobilityExtensionNumber:When“MobilityExtension”asdescribedaboveisenabled,enteryourexternalphonenumberhere.VoIPSettingsz NAT:Checkthisoptionifextensionuserorthephoneislocatedbehindarouter.z Transport:ChooseUDP,TCPorTLSasthetransportprotocolforSIPsignaling.z SRTP:SecureReal‐timeTransportProtocol(SRTP)encryptstheRTPtraffictosecureyourVoIPphonecalls.BeforeenablingthisoptionyouneedtoensuretheendpointcanalsosupportSRTP.z DTMFMode:DefineshowthesystemdetectsDTMFtones,thedefaultsettingisrfc2833,itcanbechangedifnecessary.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 27/124z PermitIP:DefineswhichIPaddressornetworkaddressisallowedtoregistertothisextensionnumber,otheraddresseswillbeunabletoregister.AddressescanbeprivateorpublicIPAddresses.VideoOptionsz VideoCall:Tickthecheckboxtoenablevideocallsupport.SupportedvideocodecsareH.261,H.263,H.263+,H.264.AudioCodecsCooVoxV2supportedaudiocodecsareulaw,alaw,G.722,G.726,G.729,andSpeex.Enabletheonesyourequirebymovingtheaudiocodecstothe“Allowed”column.2.7.2SearchExtensionIftherearetoomanyextensionsontheextensionspage,itisdifficulttolocateasingleextensionnumbertoedititsproperties,youcansearchbyspecifyingtheextensionnumberandclicking“Search”button.2.7.3EditPropertiesofMultipleExtensionsTickthecheckboxesoftheextensionsyouwishtoedit,andclick“EditSelected”buttonandyouareabletoedittheoptionsasbelow:
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 28/124Ifconfiguredhere,theselectedextensionswillhavethesamepropertieswiththeexceptionoftheextensionnumbers.Notice:Hereyouareconfiguringmutualparametersfortheselectedextensions,ifyouprovideanIPaddresshereinthe"PermitIP"field,thenonlytheuniqueendpointwiththisIPcanregistertotheseextensions.Onlyconsiderthisiftheseselectedextensionsareforanindividualgatewayoraremoteoffice,otherwisepleasedonotconfigurehereorpleasespecifyanetworkaddress.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 29/1242.7.4Upload/DownloadExtensionsTheupload/downloadextensionsfeaturecanbeusedtobackuporbulkaddextensionsoftheIPPBXsystemusingtextfiles.SupportedfileformatsareCSVandTXT.Clickonthe“Upload/DownloadExtensions”tabonBasic‐>Extensionspageandyouwillseethemenuasbelow:z UploadExtensions:Hereyoucanupload.csvor.txtfiletogenerateextensions.z DownloadExtensionsTemplate:Hereyoucandownloadatemplatefilein.csvor.txtformat.Insidethereareexampleswhichyoucanfollowtoaddyourdesirednewextensionsinthesameformat.Oncecomplete,thenewfilecanthenbeusedtouploadtoCooVoxIPPBXsystemtogeneratenewextensions.z DownloadExtensions(.csv):Hereyoucandownloadtheexistingextensionsinthesystemforbackup.ThedownloadedCSVfilecanbeusedforextensionlistrecovery.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 30/1243IPPBXBasic3.1TrunksAtrunkonanIPPBXsystemisessentialforextensionstobeabletomakeoutboundphonecalls.CooVoxV2IPPBXsystemcurrentlysupportsFXOandVoIPtrunksforoutboundcalls.(PRIandBRItrunkswillbesupportedbyothernewmodels)IfyourIPPBXsystemisequippedwithFXOportsthenyoucanattachthePSTN(PublicSwitchedTelephoneNetwork)linestotheFXOportsfortheextensionstomakephonecallsthroughthelocaltelephonecompany.3.1.1VoIPTrunksAsteriskPBXcanregisterasaSIPuseragenttoaSIPproxy(provider).IfyouhavesubscribedtoaVoIPservicefromanITSP,thenwiththeaccountdetailsprovidedbythemyoucanconfigureaVoIPtrunkonyourCooVoxIPPBXsystemfortheuserextensionstoshareandmakeoutboundphonecalls.NavigatetowebmenuBasic‐>Trunks.Click“NewVoIPTrunk”buttonandcompletetheaccountdetailsprovidedtosetupthetrunkasintheexamplebelow.z Description:Anameforthistrunk.z Protocol:SIPorIAX2protocol.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 31/124z Host:TheSIPserverdomainorIPaddress.z MaximumChannels:Maximumcallsthatcanbemadethroughthistrunkatthesametime,0meansunlimited.z Prefix:Theprefixnumberyouenterherewillbeaddedinfrontofanynumberyoudialviathistrunk.Thisfeatureisseldomrequiredsopleaseleavethisfieldblank.z CallerID:Thenumberyouwanttodisplaytothecalledparty.z WithoutAuthentication:Iftheserviceproviderdoesn’trequireausernameandpasswordforthisaccounttoregistertotheirserverthenyoucanenablethisoption.z Username:UsernameprovidedbyVoIPProvider.z Authuser:TheoptionalauthorizationuserfortheSIPserverz Password:PasswordprovidedbyVoIPProvider.AdvancedOptionsz Domain:Yourserviceprovider’sdomainname.z Insecure:Defaultvalueis“port,invite”;“port”‐‐AllowmatchingofpeerbyIPaddresswithoutmatchingportnumber;“invite”‐‐DonotrequireauthenticationofincomingINVITEs.z FromUser:fromuser=yourusername;ManySIPprovidersrequirethis.z Qualify(sec):AsterisksendsaSIPOPTIONScommandregularlytocheckthatthedeviceisstillonline.Defaultvalueis2(sec).z DIDnumber:Selfdefined,andcanbeusedtosetupnumberDID.z Transport:DefaulttransporttypeforSIPmessages.z DTMFMode:UsedtoinformthesystemhowtodetecttheDTMF(DualToneMultiFrequency)keypress.Choicesareinband,rfc2833,orinfo.BydefaultweuseRFC2833.z NAT:Withthisoptionenabled,Asteriskmayoverridetheaddress/portinformationspecifiedintheSIP/SDPmessages,andusetheinformation(senderaddress)suppliedbythenetworkstackinstead.ThisfeatureisoftenrequiredwhenthereisafirewalllocatedbetweenthePBXandtheserviceprovider.z Context:Customdialplanforthistrunk,bydefaultitusesthe“default”dialplan.Configureonlyifthistrunkisforbranchofficeintegration,socallscomingfromtheothersidecandialoutfromthisIPPBXtrunkdirectly.DONOTchangeunlessyoufullyunderstandhowthisfeatureworks.z Language:Youcanchooseadesiredlanguageofthesystemvoicepromptstoplaytotheincomingcallsfromthistrunk.Forexample,ifthecallisnotansweredortheuserisbusytheIPPBXsystemwillnotifythecallertoleaveavoicemessageinthelanguageyouset.z AudioCodecs:Selecttheaudiocodec/codecstheprovidercansupport.z VideoCodecs:IftheITSPsupportsvideocallsthenyoucanenablecompatiblevideocodecshereforvideophonecalls.Withtheexceptionofconfigurationoptionsrelatedtoyourserviceproviderandyouraccount
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 32/124details,pleasedonotchangethetrunkadvancedparametersifyouarenotfamiliarwiththem.AftertheSIPtrunkissuccessfullyaddedyoucanseeitlistedhereonthispage.Byclicking“Edit”youcanmodifythetrunksettingsandbyclicking“Delete”youcanremovethistrunkformtheIPPBXsystem.3.1.2FXOTrunksFXOTrunksOntheIPPBXfrontpanel,redLEDindicatestheRJ11interfaceisFXO.YoushouldattachthetelephonewirefromyourtelecomsockettotheFXOports.OnceconnectedyoushouldbeabletoseetheconnectionstatusonOperatorpage“FXO/FXS/Ports”section.TobeabletomakecallsonyourFXOinterfaceyouwillfirstneedtocreateatrunk(s).TocreateatrunkyouneedtonavigatetowebmenuBasic‐>Trunks‐>FXOTrunks.Click“NewFXO”buttonandyou’llseetheavailableportnumbersthatcanbeused.z Description:AnameforthisFXOtrunk.z Lines:AvailableFXOports.z Prefix:Theprefixnumberyouenterherewillbeaddedinfrontofanynumberyoudialviathistrunk.Thisfeatureisseldomrequiredsopleaseleavethisfieldblank.z CallMethod:Ifinthistrunkyouhavemorethan1FXOportsselected,thenthisparameter
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 33/124defineshowtousetheseportsforoutboundphonecalls.z BusyDetection:Enablebusytonedetection,itisalsopossibletospecifyhowmanybusytonestowaitforbeforehangingup.z BusyCount:Specifyhowmanybusytonestowaitforbeforehangingup,configurableonlyifBusyDetectionisenabled.z InputVolume:ThevolumeoftheincomingcallsfromFXOchannel/channels.z OutputVolume:ThevolumeoftheoutgoingcallsfromFXOchannel/channels.z CallProgress:Ifenabled,callprogressattemptstodetermineanswer,busy,andringingonphonelines.ThisfeatureisHIGHLYEXPERIMENTALandcaneasilydetectfalseanswersandthereforecanproveunreliable.z ProgressZone:Progresszonealsoaffectsthepatternusedforbusydetection,onlyeffectivewhenCallProgressinturnedon.z BusyPattern:Ifbusydetectionisenabled,itisalsopossibletospecifythecadenceofyourbusysignal.z Language:Youcanchooseadesiredlanguageofthesystemvoicepromptstoplaytotheincomingcallsfromthistrunk.Forexample,ifthecallisnotansweredortheuserisbusytheIPPBXsystemwillnotifythecallertoleaveavoicemessageinthelanguageyouset.z AnsweronPolaritySwitch:Whenenabled,FXO(FXSsignaled)portswatchforapolarityreversaltomarkwhenanoutgoingcallisansweredbytheremoteparty.z HanguponPolaritySwitch:Incertaincountries,apolarityreversalisusedtosignalthedisconnectionofaphoneline.Ifthe“Hanguponpolarityswitch”optionisselected,thecallwillbeconsidered"hungup"onapolarityreversal.WhencreatingaFXOtrunk,ifyouarenotcompetentwiththeadvancedoptionsthenpleasedonotconfigureorchangethedefaultvalues.3.2OutboundRoutesOutboundRoutesallowyoutodefineasetofdialrulesthattellyourCooVoxIPPBXwhichTrunks(phonelines)tousewhenpeopledialexternaltelephonenumbers.Asimpleinstallationwill
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 34/124directCooVoxIPPBXtosendallcallstoasingletrunk.However,acomplexsetupcouldhaveforexampleanoutboundrouteforemergencycalls,anotheroutboundrouteforlocalcalls,anotherforlongdistancecalls,andperhapsevenanotherforinternationalcalls.Withalloftheabovepossibilities,youmayhavetoconfigureseveraltrunksonyourCooVoxIPPBXsystemandthereforeyouwillneedtoconfigureseveraldialrulesandmaybealsoseveraldialplans.3.2.1DialRulesNavigatetowebmenuBasic‐>OutboundRoutes‐>DialRules.BydefaulttherearenoexistingdialrulesconfiguredintheIPPBXsystem.Youneedtoclick“NewDialRule”buttontoaddanewdialrule.z RuleName:Anameforthisdialrule.z PINSet:AcollectionofPINcodesforgrantingoutboundphonecalls.Seechapter4.13.z RecordinCDR:RecordthePINcodesusedforoutboundphonecallsalongwiththeuserextensionnumberandthedialednumbersintothecalllogs.z CallDurationLimit:Specifythemaximumcalltimeusingthisdialrule.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 35/124z TimeRule:Setatimeconditionwhenthisdialrulecanbeused.z AvailableTrunks:AllexistingtrunksintheIPPBXsystem.z SelectedTrunks:Trunk/Trunksthatcanbeusedbythisdialrule.z CustomPattern:Dialpatternsactlikeafilterformatchingnumbersdialedwithtrunks.ThevariouspatternsyoucanenteraresimilartoAsterisk'sdefinitionofthem:X—Referstoanydigitbetween0and9N—Referstoanydigitbetween2and9Z—Anydigitthatisnotzero.(E.g.1to9).—Wildcard.Matchanynumberofanything.Mustmatch*something*.z Delete____digitsprefixfromthefrontandauto‐add________digitbeforedialing:Thefirstblankallowsyoutostripsomedigit/digitsbeforedialingout,hereifrequired,youneedtocompletethenumberofdigitstodelete.Thesecondblankistoprependsomedigit/digitsbeforedialingout,hereyouneedtofillintheexactnumberofdigitstobeaddedinfrontofthedialednumber.Forexampleauserdialing912345678usingthedialruleexampleabove,theprefix9atthefirstdigitwillberemoved,and00willbeadded,soeventuallythenumbercalledwillactuallybe0012345678.3.2.2DialPlansNavigatetowebmenuBasic‐>OutboundRoutes‐>DialPlans.AdefaultdialplanalreadyexistsintheIPPBXsystem.Formostinstallationsyoujusthavetoclick“Edit”buttononthedefaultdialplan“DialPlan1”andtickonalldialrulestoenablethem,nowextensionuserswillbeabletocallanydestinationsusingthetrunklinesoftheIPPBXsystem.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 36/124Callingrulesintheleftcolumnareforexternalcallsandcallingrulesintherightcolumnareforinternalcalling.Ifyouwanttorestrictsomeusersfromcallingoutthroughspecifictrunklinesoryoudon’twantthemtobeabletocallcertaininternaldestinations,youcancreateanewdialplanbyclickingthe“NewDialPlan”button.Inthenewdialplanyoushoulddisabletherulesyoudon’twantotherstouseandsave.Afterthis,gototheextensionconfigurationpageandgivetheextensionadifferentdialplanwhichensurestherestrictionsyoumadetakeeffect.3.3InboundControlTheInboundControlsectioniswhereyoudefinehowCooVoxIPPBXsystemhandlesincomingcalls.Typically,youdeterminethephonenumberthatoutsidecallershavecalled(DIDNumber)andthenindicatewhichextension,RingGroup,Voicemail,orotherdestinationtowhichthecallshouldbedirected.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 37/1243.3.1InboundDestinationsAcalldestinationinCooVoxIPPBXsystemmightbeanIVRmenuthatinstructsthecallerstopresscertaindigitstoroutetheircalls,aqueuetowaitforspecifictelephoneservices,aringgrouptocallanumberofuserextensions,orvirtuallyanyothertypeofprocesstoroutethecallinwhateverwayisdesired.Acallmayhaveseveraldestinationsthroughoutitslifespan.BelowisalistofcalldestinationsavailableinCooVoxIPPBXsystem:z Extensionz Voicemailz IVRz RingGroupz PagingGroupz Conferencez CallQueuez DISAz TimeRulez FAXz DialByNamez Hangup3.3.2IVRIVR,orinteractivevoiceresponse,isresponsibleforthemenuspeoplehearandrespondtowhentheycallupacompanyorbusinessandhearthewordsforexample:"press1forsales,press2formarketing,press0tospeaktotheoperator,".IVRPromptsToconfigureanIVRmenuonCooVoxIPPBXsystemyou’llfirstneedtorecordyourIVRprompts,theseIVRpromptswillcommunicatetothecallersthemenuoptionsthattheyhavee.g.pressoneforsales.Navigatetowebmenu:InboundControl‐>IVRPromptsOnthispageyoucandeletethedefaultvoicepromptsandclick“NewVoice”buttontorecordanewvoicepromptsfromadesignatedextension.Click“Record”buttonandtheextensionwillring,pickuptheextensionandspeaktorecordyour
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 38/124message.Oncerecordingiscompleteyourvoicepromptswillbelistedonthispage.Thereisanotherwaytoaddvoicepromptstothesystem,click“UploadVoicePrompts”tab.Hereyoucanselectapre‐recordedvoicepromptsfilefromyouroperatingsystemtouploadandoncecompleteyourfilewillbelistedonVoicePromptspage.NowyoucanuseyourfiletosetupyourpersonalizedIVRmenu.IVRmenuNavigatetowebmenu:InboundControl‐>IVR.Click“NewIVR”buttontoaddanIVRmenu.Let’slookattheaboveexamplewhereyourIVRmessagesays“Press1forsales,press2formarketing,press0foroperator”.IfthecallerisontheIVRmenu,andaftertheyhearthevoicepromptstheypress1thenthesalesringgroupwillring,if2ispressedthentheMarketingringgroupwillring,if0ispressedthenwilltheIVRwillringtheoperatorextension.IVRSettingsz Name:NameforthisIVRmenu.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 39/124z Extension:ExtensionnumberfortheIVR,bycallingthisnumberyoucanaccesstheIVRmenu.WelcomeMessagez PleaseSelect:SelectavoicepromptsforthisIVRmenu.z CustomPrompts:ClickthisbuttontonavigatetoInboundControl‐>IVRPromptspagefornewvoiceprompts.z RepeatLoops:DefinehowmanytimestoplaytheIVRmenutothecaller.z Timeout:TimeoutforkeypressingofeachIVRloop.z DialotherExtensions:Ifenabled,thecallercandialextensionnumbersdirectlywhenintheIVR.z Custom:Byclicking“Custom”youcansetadialplanforthisIVRmenuandthecallersontheIVRwillbeabletodialotherdestinationsthatthedialplanallows.(Notrecommended)z KeyPressEvents:Definewhichdestinationtogobypressingakeyonthephonekeypad.Ifundefinedkeysarepressedthentheywillbehandledbythe“i”parameter,“i”whichmeansinvalid.And“t”standsfortimeout,afterallIVRloopsarecompletedwithoutthecallerpressinganykeythentheincomingcallwillbehandledby“t”parameter.3.3.3RingGroupInaringgroup,anincomingcallwillringthephonesofeveryoneinthegroupatthesametime.Toconfigurearinggrouppleasenavigatetowebmenu:InboundControl‐>RingGroups.Click“NewRingGroup”buttontoaddaringgroup.Theextensionsinthe“AvailableChannels”columncanbeaddedtotheringgroupasaringgroupmember.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 40/124z Name:Nameforthisringgroup.z Strategy:Defineshowtoringthegroupmembers;selecting“RingAll”willringallthememberextensionsatthesametime,selecting“RingInOrder”willringthememberextensionsonebyone.z RingGroupMembers:Theextensionsselectedtobethemembersoftheringgroup.z AvailableChannels:Allavailableextensions/channelscanbeaddedtotheringgroup.z Label:Extensionscanbemembersofmultipleringgroupsandthereforebygivingeachringgroupadifferentlabel,ifanincomingcallringsaringgroupthelabelwillbedisplayedonthephonescreenalongwiththecallerID.Thereforearinggroupmemberwillknowwhichringgroupthecalliscomingfrom.z Extensionforthisringgroup:Reachtheringgroupmemberbycallingthisextension.z Ring(each/all)forlastingtime(sec):Ringdurationofthegroupmembers.z Ifnotanswered:Definesadestinationtoredirectincomingcallstoifnooneanswersfromwithintheringgroup.3.3.4CallQueueAcallqueueplacesincomingcallsinlinetobeansweredwhileextensionusersarebusywithothercalls.Thequeuedcallsaredistributedtothenextavailableextensionuserintheorderreceived.Onceacallqueuehasbeencreated,itcanbeassignedtospecificextensionsandconfiguredtofeaturegreetings,messages,andholdmusic.ToconfigureacallqueuepleasenavigatetowebmenuInboundControl‐>CallQueue.Thereare3existingcallqueuespre‐configuredandallyouhavetodoisclick“Edit”buttontoconfigurethem.Ifyourequiremorecallqueuesthenclick“NewCallQueue”toaddmore.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 41/124Herewecanseeinthe“Agents”fieldtherearenoavailableagentstobeassignedtothecallqueues.Click“clickhere”andyou’llberedirectedtotheextensionpagetodeterminewhichextensionswillbeemployedascallqueueagents.Tickthecheckboxoftheextensionnumberswhichwillbeemployedascallqueueagents,thenclick“EditSelected”buttonandtickthe“Agent”optioninthe“OtherOptions”section.SaveandgobacktoInboundControl‐>CallQueuespageagainandnowyouwillbeabletoconfiguretheexistingcallqueuesandaddnewcallqueueswithavailableagents.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 42/124z QueueNumber:Defineanextensionnumbertoidentifythequeue.z Label:Definethelabelforthequeue.Ausercanbeanagentofmultiplequeues,bygivingalabelforthecallqueue,ifanincomingcallisdistributedtoanagentthelabelwillbedisplayedonthephonescreenalongwiththecallerID.Soacallqueueagentknowswhichcallqueuethecalliscomingfrom.RingStrategyz RingAll:Ringallavailableagentsuntiloneanswers(default)z RoundRobin:Startingwiththefirstagent,ringtheextensionofeachagentinturnuntilthecallisanswered.z LeastRecent:RingtheextensionoftheAgentwhohasleastrecentlyreceivedacallz FewestCalls:RingtheextensionoftheAgentwhohastakenthefewestnumberofcalls.z Random:RingtheextensionofarandomAgent.z RRmemory:RoundRobinwithMemory,likeRoundRobinabove,exceptinsteadofthenextcallstartingwiththefirstagent,thesystemrememberswhichextensionwaslastcalledandbeginstheroundrobinwiththenextagent.z Agent:CheckeachagentthatyouwanttobeamemberofthisspecificCallCenterQueue.z AgentTimeOut(sec):Specifythenumberofsecondstoringanagent’sextensionbeforesendingthecalltothenextAgent(basedonRingStrategy).z AutoPause:IfanAgent’sextensionringsandtheAgentfailstoanswerthecall,automaticallypausethatagenttostopthemreceivingfurthercallsfromthequeue.z Wrap‐Up‐Time(sec):Thisistheamountoftimeinsecondsthatanagenthastocompleteworkonacallafterwhichthecallisdisconnected.(Defaultis0,whichmeansnowrap‐up
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 43/124time.)z MaxWaitTime(sec):Callsthathavebeenwaitinginthequeueforthisnumberofsecondswillbesenttothe“Ifnotanswered”destination.z MaxCallers:Maxnumberofcallerswhoareallowedtowaitinthequeue.(Defaultis0,whichmeansunlimited.)whenthemaximumnumberofcallersinthequeueisreached,subsequentcallerswillbesenttothe“Ifnotanswered”destination.z JoinEmpty:AllowcallerstoentertheQueuewhennoAgentsareavailable.Ifthisoptionisnotdefined,callerswillnotbeabletoenterQueueswithoutavailableagents‐callerswillbesenttothe“Ifnotanswered”destination.z LeaveWhenEmpty:Ifthisoptionisselectedandcallsarestillinthequeuewhenthelastagentlogsout,theremainingcallersintheQueuewillbetransferredtothe”Ifnotanswered”destination.ThisoptioncannotbeusedwithJoinEmptysimultaneously.z AutoFill:CallerswillbedistributedtoAgentsautomatically.z ReportHoldTime:ReporttheholdtimeofthenextcallerforAgentwhentheAgentisansweringthecall.z Frequency(sec):RepeatfrequencytoannouncetheholdtimeforcallersintheQueue.(“0”meansnoannouncement).z AnnounceHoldTime:Announcetheholdtime.Announce(yes),donotannounce(no)orannounceonce(once),Therewillbenoannouncementwhentheholdtimeislessthan1minute.z RepeatFrequency(sec):Intervaltimetoplaythevoicemenuforcallers.(“0”meansdonotplay).z AnnouncementPrompt:SelectanIVRprompttobeusedastheAnnouncementsPrompt.3.3.5TimeBasedRulesManybusinesseshavefixedworkinghourswheretheyknowforexamplethattheyareonlyopenMondaytoFridaybetween9amand5pmandwillbeclosedforbusinessatallothertimes.TimeconditionsinCooVoxIPPBXallowyoutocontrolwhathappenstoinboundcallsbothduringandoutsidenormalbusinesshours.Navigatetowebmenu:InboundControl‐>TimeBasedRules.Click“NewTimeRule”toaddatimeconditionforthesystem:
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 44/124Hereyouconfigurethetimeanddateofyourbusinesshours.Ifyoureceiveacallwherethetimematchesthentheinboundcallwillbedirectedto“office‐hours”IVRmenu.Ifthetimedoesnotmatchthentheinboundcallwillbedirectedto“closedtime”IVRmenu.3.3.6OfficeClosedTimingOfficeclosedtimingisanextendingoftimebasedrules,youcanmanuallyactivateofficeclosedtimingbyfeaturecode.Thisfeatureallowsmuchmoreflexibletimeconditionstobetemporarilyappliedfortheofficeswhichmayhavesomeunscheduledbusinessesandactivitiesoffthetimetableofthetimebasedrule/rules.Forexample,theofficeopensinthemorningbutthere’saneventintheafternoonandbythennobodywillbeabletoanswerphonecalls.Youcandirecttheinboundcallstoanextension’svoicemailortheclosedtimeIVR.z EnableOfficeClosedTiming:Bydialingthefeaturecodeonthephone,youcanactivateofficeclosedtiming.(Defaultis*81)z DisableOfficeClosedTiming:Bydialingthefeaturecodeonthephone,youcandeactivateofficeclosedtiming.(Defaultis*081)z Destination:Thedestinationoftheinboundcallswhileofficeclosedtimingisactivated.Itneedstobepre‐configuredbeforeyoucanusethisfeature.z Save:Savethesettingsofofficeclosedtiming.z Cancel:Cancelthesettings.z Status:Statusofofficeclosedtiming,“Enabled”or“Disabled”.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 45/1243.3.7InboundRoutesGeneralForbothFXOchannelsandVoIPchannels,youcandefinedefaultinbounddestinations.Ifyoudon’twanttheinboundcallstoalwaysgotoanIVRmenu,ringgrouporextension,thenyoucanuseatimeruletohandletheinboundcalls.PortDIDsIfsomeoftheFXOportsarededicatedtoaspecificcallingserviceandyouwantthemhandlingdifferentlytoyourgenericservicethenyoucanconfigure“PortDIDs”here.Fortheaboveexample,allinboundcallsfromFXOport1willbedirectedtoextensionnumber401.GeneralinboundcontrolwillstillworkwithotherportswhichhavenotbeenconfiguredwithportDIDs.NumberDIDsNumberDIDisonlyforinboundcontrolofVoIPchannelsandnotFXOchannels.IfyouhaveaVoIPtrunkforoutboundandinboundphonecalls,thenyourserviceproviderwillissueyouwithaDIDnumberwithwhichpeoplecancallyouon.Click“NumberDIDs”tabandclick“NewNumberDID”buttontoaddanumberDIDrule:Inthisexample,ifthecallercallsyourDIDnumber51097214thecallwillgodirectlytoextension410,generalinboundcontrolwillnotworkwiththisDIDnumber.IfyouexperienceproblemssettinginboundDIDthenpleasecheckwithyourserviceprovidertoconfirmtheexactDIDnumberthattheserviceproviderispassingtotheCooVoxIPPBX.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 46/124DODSettingsDODisalsoknownasdirectoutwarddialing,byspecifyingthenumberofanexternalcallerintheCooVoxIPPBXsystem,whenthiscallercallsin,thiscallcanbedirectedtoadestinationdirectlywithoutrestrictionoftimeruleorIVR.ClickDODSettingstabandclickNewDODtoaddarecord.Forthisexample,ifthecaller02885337096callstheofficenumber,thecallwillgodirectlytoextension405.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 47/124
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 48/1244.IPPBXAdvanced4.1GlobalIPPBXAdvancedSettings4.1.1GeneralNavigatetowebmenuAdvanced‐>Options‐>General.Hereonthispageyoucanconfiguresomeglobaloptionsforalluserextensions.Inthe“LocalExtensionSettings”sectionyoucanviewthebelowoptionsthatcanbeconfigured.LocalExtensionSettingsz OperatorExtension:Chooseanextensiontobeoperatorextension.Whenanincomingcallhasbeendirectedtovoicemail,thenbypressing‘0’thecallerwillbeputthroughtotheoperatorextension.z GlobalRingTimeSet(sec):Ifnotspecificallyconfigured,anincomingcallwillringtheextensionforthetimegivenhere.z EnableTransfer:Ifenabled,theextensionuserswillbeabletoperformcalltransfers.z EnableAttendedTransferCallerID:Normallyifyouusefeaturecode*2(Thiswillbeintroducedinchapter4.18)totransferacalltoanotherextension,theextensionuseronlyseesyourextensionnumberascallerIDbutnottheactualcallerID,byenablingthisoptiontherealcallerIDwillbepassedtotheuserextension.z EnableMusicOnRingback:Ifenabled,callerswillhearmusicinsteadofringbacktonewhencallingotherextensions.z Auto‐Answer:Auto‐answerenablestheIPPBXtoautomaticallyanswertheinboundcallsfromanalogports.z FaxDetectTime:Ifauto‐answerenabled,youareabletoconfigurethefaxautodetectiontimehere.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 49/124z WebDialAuto‐Answer:Enable/disableautoansweroftheextensionnumberswhiledialingfromWebGUI.z RecordFormat:ChooseWAVasthecallrecordingformat.z CallForwardCID:AllowpassingtherealcallerIDtotheforwardednumber.z P‐Preferred‐Identity:TheP‐Preferred‐IdentityheaderisusedamongtrustedSIPentities(typicallyintermediaries)tocarrytheidentityoftheusersendingaSIPmessageasitwasverifiedbyauthentication.DefaultSettingsforNewUserInthissection,optionsaredefinedforthecreationofnewextensions.Ifyouhaveoneoftheoptionsenabled,thensowillanynewlycreatedextensions.ExtensionPreferencesTheuserextensionnumberandsystemextensionnumberrangesaredefinedheretoavoidanyconflictswithintheCooVoxV2IPPBXsystem.Youcanmodifythesenumberrangesaccordingtoyourrequirements.4.1.2GlobalAnalogSettingsGlobalAnalogSettingsareusedforconfiguringtheCooVoxV2IPPBXsystemtoseamlesslyworkwiththetelephonelinesfromyourtelecommunicationsprovider.NavigatetowebmenuAdvanced‐>Options‐>GlobalAnalogSettings.CallerIDDetectTheseoptionsareusedtoteachtheCooVoxIPPBXsystemhowtodetectcalleridentity(callerID)
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 50/124fromthePSTNlinesonFXOports.z CallerIDDetection:Enable/DisableCallerIDDetection.z CallerIDSignaling:ThesignalingtypeappliedonthePSTNlinestopasscallerID.Bell‐US—AlsoknownasBellcoreFSK.UsedintheCanada,China,HongKongandUS.DTMF—DualToneMulti‐Frequency.UsedinDenmark,FinlandandSweden.V23—MostlyusedinUK.V23‐Japan—MostlyusedinJapan.z CallerIDStart:DefineswhenthecallerIDstarts.Ring—CallerIDstartswhenaringisreceived.Polarity—CallerIDstartswhenpolarityreversalstarts.Polarity(India)—CanbeusedinIndia.BeforeRing—CallerIDstartsbeforearingreceived.z CIDBufferLength:ThebufferlengthcanbeusedtostorecallerIDinfo.Generalz Opermode:SettheOpermodeforFXOPorts.z ToneZone:Selectthetonezoneofyourcountry.z RingTimeout(s):FXO(FXSsignaled)devicesmusthaveatimeouttodetermineifitshouldhangupbeforethelineisanswered.ThisvaluecanbetweakedtoshortenhowlongittakesbeforeDAHDIconsidersanon‐ringinglinetohavehung‐up.z RelaxDTMF:HelpsDTMFsignaldetection.z SendCallerIDAfter:Certaincountries(UK)haveringtoneswithdifferentringtones(ring‐ring),whichmeansthecallerIDneedstobesetlateron,andnotjustafterthefirstring,asperthedefault(1).z EchoCancel:Enable/DisablesoftwareEchoCancelalgorithm.z EchoTraining:EnablingechotrainingwillcausethePBXsystemtomutethechannel,sendanimpulse,andusetheimpulseresponsetopre‐traintheechocancellersoitcanstartoutwithamuchcloserideaoftheactualecho.Valuemaybe"yes","no",oranumberofmillisecondstodelaybeforetraining(default=400).Thisoptiondoesnotapplytohardwareechocancellers.4.1.3GlobalSIPSettingsGlobalSIPsettingsallowyoutoconfiguresomegeneralandadvancedoptionsfortheIP‐PBX
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 51/124systemglobalSIPpreferences.NavigatetowebmenuAdvanced‐>Options‐>SIPSettings.Generalz UDPPort:SIPoverUDPserviceport.BydefaultZYCOOIPPBXsystemusesUDPasSIPtransmissionprotocol.Portnumbercanbechangedhereifrequired.z TCPPort:Bytickingthe“Enable”checkboxyoucanenableglobalSIPTCPsupport.ToregisteraSIPextensionoverTCPprotocol,you’llhavetoselectTCPtransportontheextensionconfigurepage,pleaserefertochapter2.7.1.z TLSPort:Bytickingthe“Enable”checkboxyoucanenableglobalSIPTLSsupport.ToregisteraSIPextensionoverTLSprotocol,you’llhavetoselectTLStransportontheextensionconfigurationpage,pleaserefertochapter2.7.1.z StartRTPPort/EndRTPPort:TheUDPportsusedbyCooVoxIPPBXsystemtocarryRTPvoicestream.Donotchangetheportnumbersoryoumayencounteraudioissuewithphonecalls.z DTMFMode:TheDTMFmodespecifieshowtouchtoneswillbetransmittedtotheothersideofthecall.Possiblevaluesforthisfieldarerfc2833,inband,info,andauto.z AllowGuest:ThissettingdeterminesifanonymouscallersarepermittedtoplacecallstotheCooVoxIPPBXsystem.Forsecurityprecautionspleasedonotenablethisoption.z MaxRegistration/SubscriptionTime(sec):Maximumallowedtimeofincomingregistrationsandsubscriptions(seconds).z MinRegistration/SubscrptionTime(sec):Minimumlengthofregistrations/subscriptions.z DefaultIncoming/OutgoingRegistrationTime(sec):Defaultlengthofincoming/outgoingregistration.NATSupportWhentheCooVoxIPPBXsystemisbehindaNATdeviceandneedstocommunicatetotheoutside.Itneedstoknowwhetheritistalkingtosomeone"inside"or"outside"oftheNATtednetwork.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 52/124Forexample,ifyouaregoingtodeployremoteextensionsyouhavetotelltheCooVoxIPPBXsystemwhichnetworkaddress/addressesarefrominsideandwhicharefromoutside.Belowisanexampleconfiguration.z ExternalIP:YourstaticpublicIPaddressordomainname.z ExternalHost:Thisissimilarto“ExternalIP”exceptthatthehostnameislookedupevery"ExternalRefresh"seconds(default10’s).z ExternalRefresh(sec):Therefreshintervalofthe“ExternalHost”.z LocalNetworkAddress:Yourlocalnetworkaddress/addresses.Notice:Ifyouhaveone‐wayaudioornoaudioissueontheremoteextensionsthenthismostprobablymeansthatNATsupportisnotproperlyconfigured.Pleasecheckyourconfigurationshere.TypeofServiceAsterisksupportsdifferentQoSsettingsattheapplicationlevelforvariousprotocolsonbothsignalingandmedia.TheTypeofService(TOS)bytecanbesetonoutgoingIPpacketsforvariousprotocols.TheTOSbyteisusedbythenetworktoprovidesomelevelofQualityofService(QoS)evenifthenetworkiscongestedwithothertraffic.z TOSforSignalingPackets:SetsTOSforSIPpackets.z TOSforRTPaudiopackets:SetsTOSforRTPaudiopackets.z TOSforRTPvideopackets:SetsTOSforRTPvideopackets.z COSPriorityforSignalingpackets:Sets802.1ppriorityforSIPpackets.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 53/124z COSPriorityforRTPaudiopackets:Sets802.1ppriorityforRTPaudiopackets.z COSPriorityforRTPvideopackets:Sets802.1ppriorityforRTPvideopackets.z DNSSRVLookUp:EnableDNSSRVlookupsonoutboundcalls.z RelaxDTMF:RelaxDTMFhandling.z RTPTimeOut(sec):Terminatecallifthereis60secondsofnoRTPorRTCPactivityontheaudiochannelwhenwe'renotonhold.Thisfeatureenablestheabilitytohangupacallinthecaseofaphonedisappearingfromthenetwork,forinstanceifthephonelosespower.z RTPHoldTimeOut(sec):Te rminatecallif300secondsofnoRTPorRTCPactivityontheaudiochannelwhenonhold.z Add‘user=phone’toURI:EnablethisoptioniftheSIPproviderrequires";user=phone"onURI.z UserAgent:Allowsyoutochangetheuseragentstring.ThedefaultuseragentstringalsocontainstheAsteriskversion.Ifyoudon'twanttoexposethis,changetheuseragentstringhere.OutboundSIPRegistrationsThe“OutboundSIPRegistrations”configurestheregisterbehaviorsofCooVoxIPPBXsystemwhenregisteringasaclienttotheotherSIPservers.z RegisterTimeOut(sec):Retryregistrationevery30seconds(default).z RegisterAttempts:NumberofregistrationattemptsbeforetheIPPBXsystemgiveup.Defaultis10and0meanscontinueforever.4.1.4GlobalIAXSettingsNavigatetowebmenuAdvanced‐>Options‐>IAX2Settings.z UDPPort:IAX2signalingandmediaport,thedefaultis4569.z Bandwidth:Specifybandwidthoflow,medium,orhightocontrolwhichcodecsareusedingeneral.z MaxRegistration/SubscriptionTime(sec):MaximumamountoftimethatIAXpeerscanrequestasaregistrationexpirationinterval(inseconds).z MinRegistration/SubscriptionTime(sec):MinimumamountoftimethatIAXpeerscan
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 54/124requestasaregistrationexpirationinterval(inseconds).
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 55/1244.2VirtualFaxCooVoxIPPBXsystemhastheabilitytoautodetectincomingfaxesandsendthereceivedfaxestoauser’semailbox.Ifyoudon’twishtosendthefaxbyemailthenfaxescanbesavedtoauser’sextensionaccount.Notice:PleaseenableVirtualFaxservicesonVirtualFaxpagefirst,andthenfollowtheinstructionsbelowtoconfigure.4.2.1ReceiveFaxCooVoxIPPBXsystemdetectsincomingfaxesfromthetrunks.ToconfigureCooVoxIPPBXtoautodetectincomingfaxespleasenavigatetowebmenuBasic‐>Trunks.Clickon“Edit”toeditthetrunk(eitheranalogorVoIPtrunk)thatyouwanttoconfigurefaxautodetectionon.Findthe“AutoFaxDetection”optionandtickthecheckbox.You’llseeadropdownlistfromwhichyoucanselectanyextensionstodirectthedetectedfaxesto.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 56/124IfyouwanttheIPPBXsystemtosendthereceivedfaxestoanemailaddress(FaxtoEmail)thenpleaseselectanextensionnumberstartingwith“VirtualFax”.ThennavigatetoBasic‐>Extensionpagetospecifytheemailaddressin“Email(Fax/Voicemail)”section.IfyourequirethatthereceivedfaxisstoredintheIPPBXsystemonlythenyoushouldselectavirtualfaxextensionwithoutspecifyingtheemailaddress.Finally,ifyouwanttheincomingfaxtobehandledbyafaxmachine,pleaseselecttheextensionnumberassignedtothefaxmachine.Notice:IfyouareconfiguringFaxtoEmail,youalsohavetoconfiguretheSMTPservicebeforeitwillwork.Pleaserefertochapter4.3.4.4.2.2SendFaxTosendafaxyoumustfirstlogintotheCooVoxIPPBXwebinterfacewithanextensionnumberandthevoicemailpasswordforthisextension.Beforedoingthispleaseensurethisextensionhasthe“WebManager”optionenabledontheextensionconfigurepage.Afterlogin,navigatetotheSendFaxpage.Enterthefaxnumberandclickon“ChooseFile”tolocatethefileyouareplanningtosend,uploadthefileandthensendthefax.Therearesomeoptionaloptionsforoutboundfaxes,pleasenavigatetowebmenuAdvanced‐>VirtualFax.z Enable:EnableVirtualfaxfeatureforreceivingandsendingfaxes.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 57/124z CountryCode:Enteryourcountrycodehere.(Optional)z AreaCode:EnteryourAreaCodehere.(Optional)z OutboundCID:OnlyworksiftheoutboundfaxistobesentthroughVoIPtrunks.Theothersidereceivesyourfaxwiththisnumber.z Label:Definecustominformationtobeprintedtotheheaderofthefaxpages.z FaxSeat:Defineshowmanyuserscansendfaxatthesametime.z DialPlan:Adialplantosendfaxes.4.3VoiceMail4.3.1GeneralVoicemailOptionsVoicemailallowscallerstoleavemessagesforsubscribers(userextensions)oftheIPPBXsystemwhentheyareunabletoanswertheincomingcalls.VoiceMailReferencez MaxGreetingTime(sec):Maximumvoicemailboxgreetingmessageduration.z Dial“0”forOperator:Ifthisoptionisenabledthencallerswillbeabletodial"0"totransferoutofvoicemailtotheOperator.VoiceMessageOptionsz MessageFormat:Theaudiofileformattobeusedfortherecording.z MaximumMessages:Themaximumamountofvoicemessagesforeachextension.z MaxMessageTime(min):Themaximumtimedurationofanindividualvoicemailmessage.z MinMessageTime(sec):Theminimumtimedurationofanindividualvoicemailmessage.Defaultminimumdurationis2seconds,whichmeansvoicemessageswhicharelessthan2secondswillbeignoredbytheIPPBXsystem.PlaybackOptions
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 58/124Theseoptionsareforvoicemailmessageplayback.z SayMessageCallerID:AnnouncetheCallerIDofthecallerwholeftthismessagebeforeplayingthevoicemessage.z SayMessageDuration:Announcethemessagedurationbeforeplayingthevoicemessage.z PlayEnvelope:Announcethedate,timeandcallerIDforthevoicemailmessage.z AllowUserstoReview:Ifenabled,thisoptionwillallowuserstoreviewthevoicemessage.4.3.2PlaybackVoicemailonthephoneNavigatetowebmenuAdvanced‐>FeatureCodes.Onthispage,you’llfindtwofeaturecodesthatcanbeusedforcheckingvoicemail.VoicemailMainMenu:*60CheckExtensionVoicemail:*61Dial*60andyouwillenterthemainmenuofvoicemailfeature,byspecifyingtheextensionnumberandvoicemailpasswordoftherequiredextensionthenyoucancheckitsvoicemailandyoucandothisforanyextensionbyfollowingthesystemvoiceguidance.Bydialing*61fromanextensionandenteringthevoicemailpasswordforthisextensionyoucanfollowthevoiceguidancetocheckvoicemailofyourownextension.Oralternatively,youcanconfiguresomeadvancedoptionsforyourvoicemailbox.4.3.4VoicemailtoEmailTosendreceivedvoicemailmessagestotheuser’semailbox,youneedtoconfigureSMTPsupport,Emailformatandspecifyemailaddressesfortheextensionusers.Step1:SMTPSettingsNavigatetowebmenu:Advanced‐>SMTPSettings.Defineanemailaccounttobeusedbythesystemwhichwillsendemailswithvoicemailmessagesattachedtotheextensionusers’emailboxes.z SMTPServer:SMTPserverdomain,forexample:smtp.gmail.com,smtp.tom.com.z Port:DefaultSMTPserviceportis25,butifyouareusingSSL/TLSthenpleaseuseport465.z SSL/TLS:EncryptsacommunicationchannelbetweentheCooVoxIPPBXsystemandthe
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 59/124SMTPserver.z EnableSMTPAuthentication:IfyourSMTPserverrequiresauthenticationthenpleaseenablethisoptionandconfigurethefollowing.z Username:Theemailaccount.z Password:Thepasswordforthisemailaccount.z SendTest:Click“SendTest ”tosendatestemailtoseeifSMTPisworkingcorrectly.Ifitisworkingthenyou’llreceiveanemailsentbytheIPPBXsystem.Step2:EmailSettingsNavigatetowebmenu:Advanced‐>Voicemail‐>EmailSettings.Onthispageyoucandefinetheemailcontentthatwillbesenttotheextensionusers’emailboxes.z Attachvoicemailtoemail:Ifenabled,thesystemwillsendanyvoicemessagefilesreceivedtotheextensionusers’emailbox.z SenderName:AliasfortheSMTPemailaccount.z From:TheemailaccountfromSMTPsettings.z Subject:ThesubjectoftheemailsentbyCooVoxIPPBXsystem.z Message:Thecontentoftheemail,describesthedetailsofthevoicemailmessagereceived.z Temp lateVariables:Thesevariablescanbeusedtoacquiredetailsofthevoicemailmessages,whichcanthenbeusedinthemessagefieldtocomposetheemailcontent.Step3:EmailAddressGototheextensiondetailsfortheuserandspecifytheemailaddresswheremessagesforthis
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 60/124usershouldbesent.Oncethese3configurationstepsarecomplete,ifuserextension401receivesanewvoicemailmessagethentheIPPBXsystemwillsendthisvoicemailmessagetoexample@gmail.com.4.3.5PlaybackVoicemailfromWebGUIAnextensionusercanlogintothewebinterfacewiththeirextensionnumberandvoicemailpasswordif“WebManager”optionisenabledontheirextensions.NavigatetoVoicemailListpage.Hereonthispageyoucanseeallnewlyreceivedvoicemessagesdisplayed.Byclicking“Play”buttonyouwillbepresentedwithadialogboxthatgivesyoutwooptionstoplaybackthismessage.Byclickingbuttonyoucanplaybackthismessagedirectlyfromthewebinterface.Byselectinganextensionnumberandclickingonthe“Play”buttonyoucanplaybackthismessagefromtheselectedextension.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 61/1244.4ConferenceConferencesallowtwoormorecallerstobejoinedtogethersothatallpartiesonthecallcanhearoneanother.ConferencesarealsoreferredasConferenceBridgesorConferenceRooms.OnCooVoxV2IPPBXsystem,youcancreateupto20conferencerooms.Thereare3defaultconferenceroomspreconfiguredforyou.4.4.1StaticConferenceNavigatetowebmenuAdvanced‐>Conference.Youcanclick“NewConference”buttontoaddanewconferenceroomorclick“Edit”buttonontheexistingconferenceroomtochangetheproperties.Conferencenumberz RoomExtension:Callthisextensionnumbertoentertheconferenceroom.ConferencePasswordz GuestPassword:Ifcallersusethispasswordtoentertheconferencethentheyareordinaryparticipants.z AdministratorPassword:Ifcallersusethispasswordtoentertheconferencethentheyareadministratorsandhaveadvancedconferencemenufeaturessuchasinvitingpeopletoparticipateintheconference.ConferenceOptionsz ConferenceDialPlan:Conferenceadmincanusethisdialplantoinviteotherparticipants.z Playholdmusicforfirstcaller:Playstheholdmusicforthefirstparticipantintheconference
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 62/124untilanotherparticipantenterstheconference.z Enablecallermenu:Checkthisoptiontoallowtheconferenceadmintoaccesstheconferencemenubypressing“*”onthephone.z AnnounceCallers:Announcealltheparticipantsintheroomwhenanewparticipantenterstheconferenceroom.z RecordConference:Recordthisconference(Recordingformatiswav).TherecordedconferencecanbesearchedwithinReport‐>RecordList‐>Conferencepage.Pleaseseechapter6.3.2.z QuietMode:Ifthisoptionischeckedthenthesystemwillnotgiveanyannouncementwhenparticipantsenterorleavetheconference.z Closetheconferencewhenlastadministratorexits:Ifthisoptionischeckedthentheconferencewillbeterminatedwhenthelastadministratorexits.z LeaderWait:Waituntiltheconferenceleader(administrator)enterstheconferencebeforestartingtheconference.4.4.2DynamicConferenceCooVoxIPPBXsystemallowsyoutopressakeysequence(featurecode)tocreateaconferenceduringalivecall.PleasenavigatetowebmenuAdvanced‐>FeatureCodes.Youcanseethefeaturecodesavailableforconferencefeature.z InviteParticipant:Wheninastaticconferenceroomoradynamicconferenceroom,iftheconferenceadministratorpresses0theywillgetadialtonetoinviteotherstoparticipateinthisconference.z CreateConference:Duringalivecalltheextensionusercanpress*0tocreateadynamicconferenceroom.Theothersidewillautomaticallyentertheconferenceasanordinaryparticipantwhiletheextensionuserwhocreatedthisconferencewillberequestedtoentertheconferencepasswordtoenter.z Returntoconferencewithparticipant:Whileusingtheconferencemenutoinviteotherpeople,youcandial**toreturntotheconferencewithinvitedparty.z Returntoconferencewithoutparticipant:Iftheinvitedpartydoesn’twanttoparticipateintheconferenceyoucanpress*#toreturntotheconferencewithouttheinvitedparty.Notice:Afteradynamicconferenceiscreated,inrealityyouhaveenteredastaticconferenceroom(bydefault900isthefirstavailableconferenceroom).Youareabletouseconferenceadminmenutoinviteotherstotheconferencealsootherscandial900toenterthisconference.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 63/1244.5MusicSettingsMusicSettings,orMusicOnHold(MOH)asitismorecommonlyknownonanIPPBXsystemallowsaudiofiles(suchasWAVorMP3files)tobeuploadedtotheIPPBXsystemandplayedbackwhenacallerisplacedonholdoriswaitinginaqueue.NavigatetowebmenuAdvanced‐>MusicSettings.z MusicOnHoldReference:Audiofilesinthisselectedfolderwillplaytothepartywhichisonhold.z MusicOnRingbackReference:Audiofilesinthisfolderwillbeplayedinsteadofplayingringbacktonetothecaller.z MusicOnQueueReference:Audiofilesinthisfolderwillbeplayedwhenthecalleriswaitinginacallqueue.Thereare10foldersformusicfiles,bydefaultthefirst3foldersarepreloadedwithmusicfileswhichyoumaywishtochoose.However,ifyouwanttouploadyourownaudiofilespleaseclick“MusicManagement”tab.IntheMusicManagementsection,youcanselectamusicfolderandclick“Load”buttontocheckwhichaudiofilesareinsidethisfolder.Byclicking“Delete”buttonyoucandeletetheexisting
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 64/124audiofiles.IntheUploadMusicFilesection,youcanselectamusicfolderandbrowseyourPCfilesystemtoselectyourpreferredaudiofileandclick“Upload”buttontouploadtheaudiofile.Iftherearemorethanoneaudiofileinthesamemusicfolder,theywillbeplayedatrandom.Notice:CooVoxIPPBXsystemcanadoptMP3,wav(16bit,8000Hz,mono),ulawandalawaudiofileformat.4.6DISADirectinwardsystemaccess(DISA)allowsanoutsidecallertodialdirectlyintothePBXsystemandaccessthesystem'sfeaturesandfacilitiesremotely.Thisisusefulifyouwantpeopletobeabletoforexampletakeadvantageofthelowrateforinternationalcallsthatyouhaveavailableonyoursystem,ortoallowoutsidecallerstobeabletousethepagingorintercomfeaturesofthesystem.Alwaysprotectthisfeaturewithstrongpassword/passwords,thepasswordsneedtobesetonAdvanced‐>PinSetspagewhichwillbeintroducedinChapter4.13.NavigatetowebmenuAdvanced‐>DISA.Clickon“NewDISA”buttontocreateanewDISAcalltarget.z Name:AliasoftheDISAcalltarget.z PINSet:Asetofpincodesusedtoauthorizeallcallersusingthesystemfeaturesandfacilities.z WithoutPIN:Ifenabled,callerswillnotberequiredtoenteranypincodetobeabletousethesystemfeatures(Notrecommended).z RecordinCDR:ThepincodethatisusedwillbestoredintocalllogsandcanthereforebetracedonReport‐>CallLogspage.z ResponseTimeout(sec):Themaximumwaitingdurationbeforehangingupifthedialednumberisincompleteorinvalid.Defaulted10secondsz DigitTimeout(sec):Themaximumintervaltimebetweendigitswhentypingextensionnumber.Defaulted5seconds.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 65/124z ExtensionforthisDISA(Optional):IfyouwanttoaccessDISAbydialinganextension,youcandefineanextensionnumberforthisDISA.z SelectDialPlan:SelectadialplanforthisDISAsocallerswillbeabletomakeoutboundphonecallsusingthetrunksontheIPPBXsystem.Notice:AfteranewDISAiscreated,itcanbeincludedintheinboundcontrolsectionasacalldestination.ButthisisnotrecommendedasitisnotsafebecauseallcallerscanpossiblyaccessDISAfunctionality.AbetteroptionistoconfigureDODsettings(Chapter3.3.6)forthenumberswhichyouwanttobeabletoaccessDISA.4.7FollowMeTheFollowMefeatureallowsyoutosetalistofnumbersthatyoumaypossiblybecontactedon.Therefore,ifsomeonecallsyourextensionandyouarenotavailablethenfollowmewillworkthroughthelistcallingeachofthenumbersinturnuntilyouarecontactedorthelistisexhausted.Toconfigurefollowme,navigatetowebmenuAdvanced‐>FollowMe.Clickon“NewFollowMe”toconfigurefollowmeforanextension.z Extension:Selecttheextensionnumberwhichwillbeconfiguredwithfollowme.z Ringlastingfor_20_seconds:Definehowlongtoringtheextensionbeforethecallisforwardedout.Bydefault,thisis20seconds.z FollowMeList:Thelistofnumberstoforwardthecallsto.Eachlineiswrittenwiththeformat“number,time”,“number”isoneofthenumbertoforwardthecallsto,“time”defineshowlongtoringthisnumber.Theyareseparatedwithacommawithoutspace.Numbersarecalledinsequence.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 66/1244.8CallForward4.8.1ConfigurefromtheWebThisfeatureallowscallstoanextensiontobeautomaticallyforwardedtoaspecificinternalextensionorexternalphonenumber.BeforeconfiguringcallforwardyoucanenabletheIPPBXsystemtoplayavoicepromptbeforethecallisforwarded.ThisvoicepromptscanberecordedoruploadedfromtheInboundControl‐>IVRPromptspage.OncethevoicepromptfileisreadyyoucannavigatetowebmenuAdvanced‐>CallForwardandenablethesystemtoplaybackthevoicepromptbeforetheincomingcallisforwarded.Afterthevoicepromptisset,click“NewForward”buttontosetcallforwardforanextension.z Always:Unconditionallyforwardtheincomingcalls.z Busy:Forwardtheincomingcallsonlyiftheextensionisbusy.z NoAnswer:Forwardtheincomingcallonlyiftheextensiondidn’tanswer.z Ringlastingfor____seconds:Onlyconfigurablefor“NoAnswer”option.Itdefineshowlongtoringtheextensionbeforeforwardingiftheextensiondidn’tanswer.Notice:1.Ifyouareforwardingacalltoanexternalphonenumberthenpleaseensurethatyouaddaprefixinfrontofthenumberifyoursystemrequiresaprefixtodialout.2.Theforwardcondition“Always”ismutuallyexclusiveto“Busy”and“NoAnswer”.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 67/1244.8.2ConfigurefromthePhoneNavigatetowebmenuAdvanced‐>FeatureCodes.You’llseefeaturecodesforcallforwardasfollows:Withthesefeaturecodes,youcanactivateordeactivatecallforwarddirectlyfromyourphoneswithoutconfigurationontheWebGUI.Forexample,aCooVoxIPPBXrequiresprefix9tocalloutbound,andthenumberyouwanttoforwardthecallstois85337096.z Activatealwayscallforward:Dial*71985337096,press1toconfirm.z Deactivatealwayscallforward:Dial*071.z Activatecallforwardonbusy:Dial*72985337096,press1toconfirm.z Deactivatecallforwardonbusy:Dial*072.z Activatecallforwardnoanswer:Dial*73985337096,press1toconfirm.z Deactivatecallforwardnoanswer:Dial*073.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 68/1244.9CallTransferCallTransferisusedtotransferacallinprogresstosomeotherdestination.Therearetwotypesofcalltransfer.z Attendedcalltransfer‐Wherethecallisplacedonhold,acallisplacedtoanotherparty,andaconversationcantakeplaceprivatelybeforethecalleronholdisconnectedtothenewdestination.Itisalsoreferredtoas"SupervisedCallTransfer".z Blindcalltransfer‐Wherethecallistransferredtotheotherdestinationswithoutintervention(theotherdestinationcouldringoutandmaynotbeansweredforinstance).NavigatetowebmenuAdvanced‐>FeatureCodes.You’llseethefeaturecodeforcalltransferasbelow:z BlindTransfer:Inalivecall,anextensionusercanpress#keyandtheIPPBXsystemprompts“Transfer”,youthenenterthenumbertotransferto,thiscallwillbetransferredinstantlyandtheusercanhangup.Ifthetransferrednumberdoesn’tanswerthiscallthenitwillringbacktotheextensionuser.z AttendedTransfer:Inalivecall,extensionusercanpress*2andtheIPPBXsystemprompts“Transfer”,youthenenterthenumbertotransferto,aftersomeoneanswersyourcall,youcanintroducethiscallandhangupatwhichpointthecallistransferred.z DisconnectCall:Inanattendedtransferiftheothersidedoesn’twanttotakethecalltobetransferred,youcanpress*todisconnectwiththemandgetbacktothecaller.z Timeoutforansweronattendedtransfer(sec):Inanattendedtransfer,ifthethirdpartyrangfor15secondswithoutanswering,theextensionuserwillgobacktothecallerandthetransferisterminated.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 69/1244.10OneNumberStationsOneNumberStationsisaninnovativeIPPBXfeatureuniquetoZYCOOIPPBX.Withonenumberstationsfeature,youcanhavethesameextensionnumberinseveraldifferentlocations.Onenumberstationsfeaturecanputseveralextensionnumbersinthesame“group”,amainnumbercanbeselectedfromthemembersandwhenanincomingcallismadetothemainnumber,itwillringallthememberextensionsincludingthemainnumber.Anyextensionwiththegroupcallingotherextensionswilldisplayonlythemainnumber.NavigatetowebmenuAdvanced‐>OneNumberStations.Click“NewOneNumberStations”buttontocreateaonenumberstationsgroup.Selecttheextensionsfromthe“Extensions”columntothe“ONSGroupMembers”column.Inthe“MainExtension”dropdownlistselectanextensiontobethemainextensionnumber.Nextclick“Save”andyou’llhaveanewonenumberstationsgroup.Inthisexample,nomatterwhether407,408or409makesacall,otherextensionsonlyseethecallingnumberasextension407,whileanycallsmadeto407willresultinall3extensionsringing.Asyoucanseeonthispagethere’safeaturecodeSwitchStationavailable.Thisfeaturecodeisusedtoswitchextensionduringaphonecall.Forexample,ifaninboundcallcalledextension407andtheonenumberstationsmember408answeredthiscall,youcanpress*1fromextension407or409toswitchthislivecallto407or409,then408willbedisconnected.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 70/1244.11PagingandIntercomThePagingandIntercomfeatureallowsyoutouseyourphonesystemasanintercomsystem,providedthatyourendpoints(phonedevices)supportthisfunctionality.ThePagingandIntercomfeatureallowsyoutodefineanumber(justlikeanextensionorRingGroupnumber)thatwillsimultaneouslypageagroupofdevices.Forexample,inasmalloffice,youmightdefineapaginggroupthatallowsanyusertodial699,allowingthemtopagetheentireoffice.Youcanalsousethefeaturecode*50/*51topage/intercomasingleextension,bydialing*50/*51followedbytheextensionnumber.NavigatetowebmenuAdvanced‐>PagingandIntercom.Click“NewPagingandIntercom”buttontoaddanewpaginggroup.z PagingExtension:Theextensionnumberforthispaginggroup,bycallingthisextensionnumberyoucanreachthegroupmembers.z Description:Descriptionofthispaginggroup.z Duplex:Ifenabled,thegroupmemberscantalkbacktothecaller.Bycallingthepagingextensionnumber,allgroupmemberphoneswillautoanswerinspeakermode(requiresthattheIPphonessupportautoanswerfeature),thecallercannowmakeabriefannouncementtothegroupmembers.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 71/1244.12WebExtensionsWebExtensionisanewfeaturethatmakesuseofWebRTCtechnology.YoucanuseanywebbrowserthatsupportsWebRTCtoregisteranextensionnumbertoyourCooVoxV2IPPBXsystemwithoutanyplugins.ToregisterthefirstWebextensionspleasefollowthestepsbelow:Step1:CreateaWebExtensionTocreateawebextension,navigatetowebmenuAdvanced‐>WebExtensions.Clickon“NewUser”buttontoaddanewwebextension.z Name:Usernameofthiswebextension.z Extension:Extensionnumberofthiswebextension.z Password:Passwordforregistrationofthiswebextension.z OutboundCID:OnlyworksifthecallwasplacedoutthroughVoIPtrunks.z DialPlan:Defineswhichtypeofnumbersthewebextensioncandial.z Transport:WSorWSS.z WS:WS(WebSocket)ProtocolwhichisanindependentTCP‐basedprotocolprovidingfull‐duplexcommunicationchannelsoverasingleTCPconnection.TheWebSocketprotocolwasstandardizedbytheIETFasRFC6455in2011,andtheWebSocketAPIinWebIDLisbeingstandardizedbytheW3C.z WSS:WSS(WebSocketsoverSSL/TLS),likeHTTPS,WSSisencryptedandwestronglyrecommendthesecurewss://protocolovertheinsecurews://transport.AvarietyofattacksagainstWebSocketsarealmostimpossibleifthetransportissecured.Step2:UpgradeWebextensionpatchAsyoucansee,webextensionsusedifferentprotocolsforsignalingandmedia(WS/WSS)andtheyarenotordinarySIP/IAX2extensionthatcanuseIPphonesorsoftphonetoregistersomustbetreateddifferently.DownloadWebRTCpatchfromthelinksbelow:U20V2:http://zycoo.com/html/U20_V2.html
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 72/124U50V2:http://zycoo.com/html/U50_V2.htmlStep3:RegisteraWebExtensionAftercompletingtheupgradeprocess(seechapter8.6)youcanaccesstheWebRTCextensionregisterinterface.OpenyourwebbrowserandenterURLhttps://192.168.1.254:9999/webrtc(192.168.1.254shouldbeyourIPPBXIPaddress)youwillseethewebextensionregisterinterface.Pleasecompletetheregistercredentialsasbelow:Next,pressEnterandthewebextensionwillberegisteredandisreadyforphonecallsjustlikeanyotherstandardextension.WebRTCcanevenbeadaptedtotheenterprisewebsitewhichcanhelpanenterpriseservetheircustomerswithdirectvoicecommunicationviatheirwebsite.FormoreadvancedWebRTCsettingspleaserefertotheWebRTCmanual.4.13PinSetsPinsetscanbeusedtosecureyourIPPBXsystemphoneservicesandinparticularforoutbounddialrulesandDISA.NavigatetowebmenuAdvanced‐>PINSets.Clickon“NewPINSet”buttontocreateacollectionofPINcodes.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 73/124EachlineisaPINcode,pressEntertoaddthenextPINcodewithoutanysymbols.4.14CallRecordingCooVoxIPPBXsystemhasbuilt‐inabilitytorecordcalls.Noadditionalsoftwareisrequiredforrecordingcalls.WhenCooVoxIPPBXsystemrecordsacall,bothsidesofthecallarerecordedandwrittenouttoafileforplaybackonacomputer.Callrecordingcanbeusedtoensurecallquality,ortokeepcallsforlaterreview.CooVoxIPPBXprovidestheabilitytorecordallofthecalls,ortoselectivelyrecordcalls.4.14.1RecordAllCallsNavigatetowebmenuAdvanced‐>CallRecording.Click“NewCallRecording”toactivatecallrecordingfortheextensionsyouwantcallstoberecorded.z Extension:Selecttheextensionswhichyouwanttheircallstoberecorded.z AlwaysRecording:Ifenabled,allcallsfromtheaboveselectedextensionswillberecordedregardlesswhenthecallsweremadeandreceived.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 74/124z StartTime,EndTime,StartDay,EndDay:IfAlwaysRecordingisunnecessarythenyoucanspecifywhichtimedurationsinaweektorecordallcallsfromtheaboveselectedextensions.z InboundRecord:Enabletorecordallinboundcalls.z OutboundRecord:Enabletorecordalloutboundcalls.TherecordingscanbesearchedonReport‐>RecordList‐>CallRecordingpage.Pleaseseechapter6.3.1.4.14.2OneTouchRecordingOneTouchRecordingisalsoknownasRecordonDemand.Itallowsuserstorecordphonecallsselectively.NavigatetowebmenuAdvanced‐>FeatureCode.Hereonthispageyoucanseetheonetouchrecordingfeaturecodeasbelow:Inalivecallconversation,anextensionusercanusefeaturecode*1torecordthiscall.Withthisfeature,youdon’thavetoconfigurerecordingallcallsfortheextensionswhichmaycauseheavysystemresourceuseifsomecallrecordingsarenotrequired.TheonetouchrecordingscanbesearchedfromReport‐>RecordList‐>OneTouchRecordingpage.Pleaseseechapter6.3.3.4.15SmartDIDCooVoxIPPBXsystemhastheabilitytorouteaninboundcalldirectlytoanextensioniftheextensionhadpreviouslytriedtocallthenumberbutthecallwasunanswered.ItisconvenientforthecalledpartytomakeacallbackandbedirectlyroutedtotheextensionthatcalledthemwithoutgoingthroughtheIVRmenuorreceptiondesk.NavigatetowebmenuAdvanced‐>SmartDID.Tickthe“Enable”checkboxtoenableSmartDIDfunctionality.ThereisadefaultSmartDIDrulewhichenablesalloutboundcallstobemonitoredbytheSmart
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 75/124DIDfeature.Ifthecallisnotansweredbythecalledparty,thenthecallednumberwillbestoredintotheAsteriskdatabasewiththeextensionnumberwhichmadethiscall.IfthecalledpartydoesmakeacallbacktotheIPPBXsystemthenthecallcanautomaticallybedirectedtotheextensionnumber.Ifyoudon’twantalloutboundcallsmonitoredbySmartDID,youcanmodifytheexistingruleorclick“NewSmartDIDRule”toaddyourcustomrule/rules.Anexampleofthisisdetailedbelow:z Pattern:Definesthenumberformatwhichwouldbedialed.z Strip:Removesomedigitsfromthefrontofthedialednumber.z Prepend:Prependsomedigitsinfrontofthedialednumberaftermanipulatedbythe“Strip”option.Thenumberstobedialedwillstartwithprefix17951andiftheycallback,theexpectednumberswillhave+86infrontoftheminsteadofthe5‐digitprefix17951.Insuchasituation,theoutboundandinboundnumbersarenotthesame,you’llneedthe“Strip”and“Prepend”optionstomanipulatethedialednumberstomakesureitcanmatchthe“same”numberwhenitcallsback.Ifthenumberstobecalledandthenumberstobereceivedarethesame,thenyoudon’thavetoconfigurethese2options.Alternatively,youcanconfigureonlyoneofthese2options,itwillalldependonyouractualrequirements.Forexample,theextensionuser401wishestocall85337096,andthecarrierrequiresaprefix17951toensuretherateismuchcheaper.Theuserwilldial1795185337096toplacethiscall.IfthecalledpartymissesthiscallthentheIPPBXsystemwillstorethisnumber+8685337096withextensionnumber401intoitsdatabase.Lateron,ifthecalledpartytriestocallback,theIPPBXsystemgets+8685337096asthecallerIDandmatchesthisfromitsdatabase,oncesuccessfullymatched,thiscallwillbeautomaticallydirectedtoextension401.Notice:1.TherecordsforSmartDIDfunctionalityinthesystemdatabasewillbeerasedeverydayatmidnight.Thismeansthisisadynamiceffectivefeatureandisonlydesignedtohandlecallbacksmadewithinthesamedayastheoriginalcall.2.Inthe“Pattern”field,patternscanbeusedinthesamewayasthepatternsusedtomanipulatedialednumberinthedialrules.Pleaserefertochapter3.2.1.3.DuetothemechanismofhowAsteriskworks,atthistimeSmartDIDonlyworkswithVoIPtrunksanddoesnotworkwithFXOtrunks.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 76/1244.16CallBackCallbackistoallowacompanyemployeewhoneedstomakeacallfromtheirpersonalphonetocalltheIPPBX,theIPPBXcallsthembackandthecostofanyfutureoutboundcallsareatthecompaniesexpense.NavigatetowebmenuAdvanced‐>CallBack.z Enable:Checkthecheckboxtoenablecallbackfeature.z Strip:ThereceivedcallerIDmighthavesomeadditionaldigitsinfrontofitanditwillnotbepossibleforyoutocallbackdirectly,youcanspecifyheretoremovesomedigitsbeforecallingback.z Prepend:Afterthenumberhasbeenmanipulatedbythe“Strip”option,youcanusethisoptiontoaddsomeextradigitsinfrontbeforecallingback.z DialPlan:ChooseanappropriatedialplantomakesuretheIPPBXsystemhasthepermissionsforoutboundcalling.Click“NewCallbackNumber”toaddacallbacknumber.z CallbackNumber:ThenumberwhichwillbeusedtocallintotheIPPBXsystemandwillbehandledbytheCallbackfeature.z Destination:Anextensionoranothercalldestinationwhichwillbeusedtocallthecallbacknumber.Intheaboveexample,ifthecaller13880424687calledtheIPPBXsystem,IPPBXwilldisconnectthiscallandmakeacallbacktothisnumberusingextension410.Inthecallbackdestinationfieldyoucanevensetthedestinationtoaconference,callqueueorDISA,sothecallerscanaccessthesefunctionalitiesallatthecompaniesexpense.4.17PhoneBookThephonebookontheCooVoxIPPBXsystemissimilartoacontactlistonacellularphone.You
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 77/124canaddthecontactstotheIPPBXsystemfromAdvanced‐>PhoneBookpage.TodothisClick“NewContact”tocreateanewcontactrecord.z Name:Contactname.z PhoneNumber:Phonenumberofthecontact.z SpeedDial:Speeddialnumberwhichcanbeusedtocallthiscontactfromanotherextension.Aftercontactshavebeencreatedtheywillbelistedhereonthispage.HereonthispageyoualsohavesomeadditionaladvancedoptionsforthephonebookandLDAPconfigurations.z Import:Youcanimportacontactlistfrom.txtor.csvfiles.z Export:Exportthecurrentcontactlistas.csvfile.z DeleteAll:Deleteallcontacts.z SyncLDAP:SynchronizethecontactstoanLDAPserver.z Theprefixforspeeddial:Usingthisfeaturecodewiththespeeddialcodeofacontactyoucancallthecontactwithoutknowingtheirexactnumber.z Filter:Searchcontactsbycontactname,phonenumberorspeeddialcode.z CreateContact:Createanewcontactrecord.z DeleteSelected:Deletetheselectedcontacts.z Call:Assignanextensiontocallthiscontact.z Edit:Edittheinformationofthiscontact.z Delete:Deletethiscontact.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 78/1244.18LDAPServer4.18.1LDAPServerSettingsLDAP(LightweightDirectoryAccessProtocol)isanopen,vendor‐neutral,industrystandardapplicationprotocolforaccessingandmaintainingdistributeddirectoryinformationservicesoveranIPnetwork.AnLDAPserverhasbeenembeddedintoCooVoxIPPBXwhichismainlyusedtocentralizedandmanagethephonebook.LDAPserverhasgeneratedthephonebookbasedoncreatedextensionsbydefault.NavigatetowebmenuAdvanced‐>LDAPServer.z Enable:Enable/DisableLDAPService.z Username:Definetheusernameoftheserveradministrator(e.g.:manager).ThissettingwillbeusedontheIPPhone.z Password:Definethepasswordoftheserveradministrator.ThissettingwillbeusedontheIPPhone.z Domain:DefineadomainfortheLDAPserver(e.g.:ldapdomain.com).ThissettingwillbeusedontheIPPhone.z Organization:DefineanorganizationtodescribethemembersrecordedbyLDAP(e.g.:ZYCOO.LTD).ThissettingwillbeusedontheIPPhone.z Port:LDAPserviceport,thedefaultportnumberis389.4.18.2SynchronizeContactswithLDAPServerNavigatetowebmenuAdvanced‐>PhoneBook.Clickonthe“SyncLDAP”buttontosynchronizecontactswithLDAPserver.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 79/1244.18.3LDAPClientSettingsAfterenablingtheLDAPserver,youneedconfigureaclient.Forexample:ZYCOOD60IPPhone.OpenthewebinterfaceoftheIPPhoneonyourbrowser,navigatetowebmenuPhone‐>RemoteContact‐>LDAPSettings.z LDAP:SelectLDAPservertoconnectz DisplayTitle:DefineatitlefortheLDAPserver,thiswillbedisplayedonthephone’sscreen.z Version:SelecttheLDAPVersion.DefaultisVersion3.z ServerAddress:ConfiguretheserverdomainorIPz ServerPort:Configuretheserverport.Defaultis389.z Authentication:Selectauthenticationmethod,includingNone,Simple,Digest‐MD5andCRAM‐MD5.z Line:SelectSIPlinesforoutboundcallswithdifferentLDAPserversz Username/Password:ConfiguretheusernameandpasswordfortheLDAPserver.(PleaserefertothesettingsofLDAPserver,usernameformat:cn=CooVoxV2,dc=ldapdzycoo.com.z SearchBase:Configurethepositionwherethesearchbegins.(ThiscorrespondstothedomainsettingofLDAPserver.)z EnableCallingSearch:Youcansearchorupdatetheotherparty’snameinthecallifyouenablecallingsearch.z Telephone/Mobile/Other/DisplayName:Configurethecontactinformation,includingdisplayname,telephonenumber,mobilenumberandothernumber.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 80/1244.19FeatureCodesFeaturecodesallowyoutosetthespecialcodesthatuserscandialtoaccessvariousfeatures.NavigatetowebmenuAdvanced‐>FeatureCodes.CallParkingAParkingLotallowsanyonewhohasreceivedacalltoparkthecallonanextension,allowinganyotherusertoaccesstheparkedcall.Typically,youreceivethecall,transferittoextension700,andthenlistenasthesystemtellsyouwhereyoucanpickupthecall(usuallyextension701).AnyoneelseonyourCooVoxIPPBXsystemcannowdial701topick‐uptheparkedcall.Acallcanbeparkedforamaximumof45secondsasperthedefinitionof“CallParkingTime”,ifnobodypicksthiscallupthenitwillgobacktotheextensionwhichparkedit.The“EnableCallParkBLFNotification”enablestheparkedextensions701‐720tobemonitoredbyBLFkeys,soifthere’sacallthatisparked,theextensionuserwillbeabletoseeitfromtheBLFpanel.PickupCallPickupcalloptionallowsuserstopickupcallsthatarenotdirectedtothembydialingafeaturecode*8or**.“PickupExtension:*8”hasalreadybeenintroducedinchapter2.7.1,asit’srelatedtothepickupgroupoptionoftheextensionsettings.While“PickupSpecifiedExtension:**”canhelppickupacallonanyringingextension.Dial**followedbytheextensionnumberandyoucanpickupacallonaringingextensionifitisinthesamepickupgroupasyourextensionornot.TransferPleaseseechapter4.9.OneTouchRecordingPleaseseechapter6.3.3.CallForwardPleaseseechapter4.8.2.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 81/124DoNotDisturbWiththeDoNotDisturb(DND)featureenabled,anextensioncanmakeoutboundphonecallsbutinboundcallstotheextensioncannotbemade.IfanextensionuseroftheCooVoxIPPBXsystemdials*74fromtheirphone,thesystemwillplayabeepsoundtoindicateDNDhasbeenactivated.TodisableDND,simplydial*074,anotherbeepsoundwillplayandDNDhasbeendeactivated.SpyCallSpyallowsuserstodialthespyfeaturecodesfollowedbyanextensionnumbertolistentothecallconversationinreal‐time.z NormalSpy:Forexample,extension410istalkingtosomeoneonthephone,youcandial*90410tolistentotheirconversation,however,neitherspeakerwillbeabletohearyou.z WhisperSpy:Whisperspyisalsoknownascoaching.Forexample,anewemployeeistalkingtothecustomeronthephone,theirsupervisorcandial*91followedbytheemployee’sextensionnumbertolistentotheirconversation.Thesupervisorcantalktothenewemployeeonlywithoutthecustomerhearingtheconversation.z BargeSpy:Bargespyissimilartoaninstant3‐wayconferencecall.Whileanextensionuseristalkingtosomeoneelseonthephone,youcandial*92followedbytheirextensionnumbertotalktobothofthespeakers.Notice:Beforecallspycanbeused,youhavetomakesuretheextensionstobespied,havethe“AllowBeingSpied”optionenabledonextensionsettingspage.BlackListBlacklistfeatureallowsyoutocreatealistofnumbersthatarenotallowedtocallintotheCooVoxIPPBXsystem.Anyextensionusercandial*75andfollowthevoicepromptstoaddthenumberstotheCooVoxIPPBXsystemblacklist.Toremovenumbersfromblacklist,youcandial*075.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 82/124VoicemailPleaseseechapter4.3.2.ConferencePleaseseechapter4.4.2.CallQueuesCallqueueagentscandial*95tosuspendtheirextensiontemporarily,newcallswillnotbedistributedtotheirextensions,untiltheydial*095toresume.Othersz Intercom:Theintercomfeaturecodeallowsyoutointercomoneextensiononly.Youdon’thavetocreatea“PagingandIntercom”groupforonlyoneextensionifyouintendtointercomwithonlythatextension.z Paging:Thepagingfeaturecodeallowsyoutopageoneextensiononly.It’sthesameastheintercomfeaturecode,theonlydifferencebetweenpagingfeaturecodeandintercomfeaturecodeisbyusingintercomfeaturecodebothsidescantalktoeachotherbutusingpagingfeaturecode,onlythecallercantalktothecalledparty.z Directory:Directoryisalsoknownasdialbyname.Extensionuserscandial*3andfollowthevoicepromptstoenterthefirst3lettersofanotherextensionuser’sfirstorlastnameandthenmakeacalltoanextensionnumberwithoutknowingitsextensionnumber.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 83/1245.NetworkSettings5.1NetworkBasic5.1.1IPv4SettingsCooVoxV2IPPBXsystemsupportsstaticIP,DHCPandPPPoEforWANconnection,whileonLANportonlystaticIPissupported.IfyouareconfiguringyourWANconnectionasstaticIPorDHCP,ensureWANandLANIPaddressesarenotinthesamenetwork.StaticNavigatetowebmenuNetworkSettings‐>Network‐>IPv4Setting.Bydefault,CooVoxIPPBXhasbeenpreconfiguredwithastaticIPaddressof192.168.1.100and192.168.10.100onWANandLANinterfacesrespectively.IfyouwanttouseastaticIPthenconfigurerequiredaddresshereandincludetheaddress,netmask,gatewayandDNSgivenbyyourISPornetworkadministrator.FortheLANinterface,youcanspecify2additionalvirtualIPaddresses.ThesecanbeusedtoaccessothernetworksfromtheLANport.DHCPIfyourInternetconnectionautomaticallyprovidesyouwithausableIPaddress,youcanselect“DHCP”ontheWANinterface.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 84/124IfDHCPisselectedthentheWANinterfacewillnotbeconfigurableasitobtainsallitsnetworkparametersfromtheDHCPserver.DHCPshouldbeusedcautiouslyasallIPextensionsregistertotheIPPBXsystemthroughtheWANinterfaceandasDHCPaddressescanchangeandIPextensionsneedtoknowtheaddressoftheIPPBXatalltimes.ItisbestpracticetoconfigureWANaddresswithaStaticIP.PPPoECooVoxIPPBXcanbeconnectedtothenetworkviaADSLmodembymeansofPoint‐to‐PointProtocoloverEthernet(PPPoE)dial‐up.Insuchasituation,extensionswillsubscribetotheIPPBXsystemthroughtheLANport,whileWANportcanbeusedforremoteextensions.IfPPPoEisset,youhavetospecifytheusernameandpasswordgivenbyyourISPandtheIPPBXsystemwilldial‐uptotheISPandoncesuccessfullyconnected,youwillhaveInternetaccessontheWANinterface.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 85/124LANportconnectstoyourlocalnetworkforinternalIPextensionstoregister.Ifnecessary,youcanchangeLANIPtosuityourlocalnetwork.5.1.2IPv6SettingsIPv6(InternetProtocolVersion6)hasbeenindevelopmentfornearlytwodecades.Nowthenext‐generationprotocolisreadytoreplaceIPv4andassumeitsplaceasthebackoftheInternet.Today,majorInternetserviceproviders(ISPs),homenetworkingequipmentmanufacturers,andwebcompaniesaroundtheworldarepermanentlyenablingIPv6fortheirproductsandservices.Manyorganizations,institutionsanduniversitieshavedeployedtheirownnetworksonIPv6.TobeabletodeliverVoIPcallsoverIPv6(SIPoverIPv6),youcanconfigureCooVoxIPPBXsystemwithIPv6addressestobeabletodeployitinyourIPv6networkinfrastructure.Todothis,navigatetowebmenuNetworkSettings‐>Network‐>IPv6Settings.SpecifyyourIPv6networkprofilehereandyouwillbeabletoconnectCooVoxIPPBXtoyourIPv6networkinfrastructure.5.1.3VLANSettingsWithalayer‐3switchyoucanconfigureVLANonCooVoxIPPBXsystemtodividetheVoIPanddatatraffic.VoiceVLANcanensurethatphonesremainworkingevenwhenthedatanetworkiscongested.TosetVLAN,navigatetowebmenuNetworkSettings‐>Network‐>VLAN.Asyoucanseehereonthispage,youareabletoconfigure4VLANs,2eachforWANorLANport.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 86/124EnsureVLANIPsforVLAN1andVLAN2ofWANandLANinterfacesareinseveraldifferentnetworksegments.5.2StaticRoutingStaticRoutingisaformofroutingthatoccurswhenarouterusesamanually‐configuredroutingentry,ratherthaninformationfromadynamicroutingprotocoltoforwardtraffic.NavigatetowebmenuNetworkSettings‐>StaticRouting.Click“NewStaticRouting”toaddanewroutingrecordtothesystem.z Destination:SettheIPaddressofdestinationhostornetworkaddress.E.g.222.209.4.1,192.168.10.0.z Gateway:Setthegatewayaddress.Afterthenewrecordhasbeenmanuallycreatedyoucanseeitlistedhereonthispage.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 87/124Youcanclick“Edit”buttontoeditoneoftheitems,oryoucandeletetheitembyclickingthe“Delete”button.Clickthe“RoutingTable”tabandyou’llseeadetailedlistofallthesystemroutingrules,includingdefaultandcustomones.5.3VPNVPN(VirtualPrivateNetwork)ismainlyusedforsettinguplong‐distanceand/orsecurednetworkconnections.WhenusedonCooVoxIPPBX,allphonecallsmadeandreceivedareencryptedsoitsecuresyourremoteoffices/extensions'phoneservices.Built‐inVPNServeronCooVoxseriesisaneasywaytosetupasecuredconnectionbetweenotherCooVoxseriesIPPBXsorIPphones.Youdon'tneedtobuildadedicatedVPNserverorbuyaVPNrouter.ThisisalsoaworkaroundtoavoidfirewallissueswhenconfiguringremoteVoIPclientsuchasSIPprotocolwhichisnotoriouslydifficulttopassthroughafirewallduetoitsrandomportnumberstoestablishconnection.CooVoxIPPBXsupportsfourvarietiesofVPN,theyareL2TP,PPTP,OpenVPNandIPSec.5.3.1L2TPVPNL2TPVPNServerLayer2TunnelingProtocol(L2TP)isatunnelingprotocol.Itdoesnotprovideanyencryptionorconfidentialitybyitself.Rather,itreliesonanencryptionprotocolthatitpasseswithinthetunneltoprovideprivacy.HereontheCooVoxIPPBXsystemweuseIPSectodotheencryption.ToconfigureyourL2TPserver,navigatetowebmenuNetworkSettings‐>VPNServer.ChecktheradiobuttonofL2TPtoconfigureL2TPVPNserver.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 88/124z Enable:TickthecheckboxtoenableL2TPVPNserver.z RemoteStartIP,RemoteEndIP:L2TPVPNremotenetworkIPrange,betweenstartIPandendIPtheremustbelessthan10availableIPaddresses.z LocalIP:L2TPVPNlocalserverIPaddress.z PrimaryDNS:PrimaryDNSforVPNconnection.z AlternateDNS:AlternativeDNSforVPNconnection.z AuthenticationMethod:Selecttheauthenticationmethod:chaporpap.pap:PasswordAuthenticateProtocol,PAPworkslikeastandardloginprocedure;itusesstaticusernameandpasswordtoauthenticatetheremotesystem.chap:ChallengeHandshakeAuthenticationProtocolCHAPtakesamoresophisticatedandsecureapproachtoauthenticationbycreatingauniquechallengephrase(arandomlygeneratedstring)foreachauthentication.z Debug:TicktoenabledebugforL2TPVPNconnection,debuginfowillbewrittenintosystemlogs.z IPSec:EnableIPSecencryptionforL2TPVPNserver.z IPSecLocalIP:CooVoxWANIPwhichcanaccessInternet.z IPSecPassword:DefineapasswordforIPSecVPNclienttoauthenticate.Notice:IftheCooVoxIPPBXsystemisbehindNAT,youneedtoopenports500,4500and1701ontherouter/firewall.FortheVPNclienttoconnectyou’llneedtocreateaVPNuseraccount.Click“VPNUserManagement”tabandclick“NewVPNUser”buttontoaddaVPNuseraccount.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 89/124NowtheL2TPVPNclientcanconnecttotheL2TPVPNserver.L2TPVPNClientForexample,inthebranchofficeyouaregoingtoconnectanotherIPPBXsystemtotheheadofficeusingL2TPVPN.NavigatetothewebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofL2TPtoconfigureL2TPVPNclient.z Enable:TicktoenableL2TPVPNclient.z ServerAddress:L2TPserverpublicIP.z Username:L2TPVPNusernamegivenbytheVPNserver.z Password:L2TPVPNuserpasswordgivenbytheVPNserver.z IPSec:EnableIPSecsupport.z IPSecLocalIP:CooVoxIPPBXWANIPAddressthatcanaccesstheInternet.z IPSecPassword:Setaccordingtothepasswordspecifiedontheserver.z DefaultGateway:AlltrafficgoesthroughtheL2TPVPNconnection.Notice:Ifconnectionissuccessfullyestablished,thesystemwilldisplayasfollows:Status:L2TPclientVPNremoteIPaddress172.16.0.1L2TPclientVPNlocalIPaddress172.16.0.x(AnIPaddressbetween172.16.0.2and172.16.0.9)5.3.2PPTPVPNThePoint‐to‐PointTunnelingProtocol(PPTP)usesacontrolchanneloverTCPandaGREtunneloperatingtoencapsulatePPPpackets.TheintendeduseofthisprotocolistoprovidesecuritylevelsandremoteaccesslevelscomparablewithtypicalVPNproducts.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 90/124PPTPVPNServerToconfigureyourPPTPServer,navigatetowebmenuNetworkSettings‐>VPNServer.ChecktheradiobuttonofPPTPtoconfigurePPTPVPNserver.z Enable:TickthecheckboxtoenablePPTPVPNserver.z RemoteIP:PPTPVPNremotenetworkIPrange,theremustbe10orlessavailableIPaddressesbetweenstartIPandendIP.z LocalIP:PPTPVPNlocalserverIPaddress.z PrimaryDNS:PrimaryDNSforVPNconnection.z AlternativeDNS:SecondaryDNSforVPNconnection.z Timeout(sec):SessiontimeoutforPPTPtunnels.z AuthenticationMethod:Choosemethod/methodsfortheauthenticationoftheVPNclients.chap:ChallengeHandshakeAuthenticationProtocolCHAPtakesamoresophisticatedandsecureapproachtoauthenticationbycreatingauniquechallengephrase(arandomlygeneratedstring)foreachauthentication.pap:PasswordAuthenticateProtocolPAPworkslikeastandardloginprocedure;itusesstaticusernameandpasswordtoauthenticatetheremotesystem.mschap:MS‐CHAPistheMicrosoftversionoftheChallenge‐HandshakeAuthenticationProtocol.mschap‐v2:MicrosoftChallengeHandshakeAuthenticationProtocolversion2(MS‐CHAPv2),thisprovidesstrongersecurityforremoteaccessconnections.z Enablemppe128:MicrosoftPoint‐to‐PointEncryption(MPPE)encryptsdatainPoint‐to‐PointProtocol(PPP)‐baseddial‐upconnectionsorPoint‐to‐PointTunnelingProtocol(PPTP)virtualprivatenetwork(VPN)connectionswith128‐bitkey.z Debug:TicktoenabledebugforPPTPVPNconnection,debuginformationwillbewrittenintosystemlogs.YouwillneedtocreateaVPNuseraccountforaVPNclienttobeabletoconnecttotheVPNServer.Tocreateanaccount,click“VPNUserManagement”tabandclick“NewVPNUser”buttontoaddaVPNuseraccount.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 91/124NowthePPTPVPNclientwillbeabletoconnecttothePPTPVPNserver.Notice:IftheCooVoxIPPBXsystemisbehindNAT,youwillneedtoopenports1723ontherouter/firewall.PPTPVPNClientTocreateyourVPNclientatthebranchofficesite,opentheCooVoxIPPBXwebGUIandnavigatetowebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofPPTPtoconfigurePPTPVPNclient.z Enable:TicktoenablePPTPVPNclient.z Enable40/148‐bitencryptionforMPPE:Ticktoenable40‐bitkey(standard)or128‐bitkey(strong)MPPEencryptionschemes.z ServerAddress:PPTPVPNserverpublicIP.z Username:PPTPVPNusernamegivenbytheVPNserver.z Password:PPTPVPNuserpasswordgivenbytheVPNserver.z DefaultGateway:AlltrafficgoesthroughtheL2TPVPNconnection.Notice:Ifconnectionissuccessfullyestablishedthesystemwilldisplay:Status:LocalIPaddress172.16.0.x(AnIPaddressbetween172.16.0.2and172.16.0.9)RemoteIPaddress172.16.0.15.3.3OpenVPNOpenVPNisanopen‐sourcesoftwareapplicationthatimplementsvirtualprivatenetwork(VPN)techniquesforcreatingsecurepoint‐to‐pointorsite‐to‐siteconnectionsinroutedorbridgedconfigurationsandremoteaccessfacilities.ItusesacustomsecurityprotocolthatutilizesSSL/TLS
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 92/124forkeyexchange.Itiscapableoftraversingnetworkaddresstranslators(NATs)andfirewalls.ItwaswrittenbyJamesYonanandispublishedundertheGNUGeneralPublicLicense(GPL).OpenVPNallowspeerstoauthenticateeachotherusingapre‐sharedsecretkey,certificates,orusername/password.Whenusedinamulticlient‐serverconfiguration,itallowstheservertoreleaseanauthenticationcertificateforeveryclient,usingsignatureandCertificateauthority.ItusestheOpenSSLencryptionlibraryextensively,aswellastheSSLv3/TLSv1protocol,andcontainsmanysecurityandcontrolfeatures.OpenVPNServerTocreateyourOpenVPNServer,navigatetowebmenuNetworkSettings‐>VPNServer.ChecktheradiobuttonofOpenVPNtoconfigureyourOpenVPNserver.z Enable:TicktoenableOpenVPNserver.z Stealth:CertaindeeppacketinspectionfirewallsmightnotallowOpenVPNtraffic,stealthSSLtunnelingcandisguiseyourOpenVPNtrafficundertheHTTPStrafficwhichisoftenseenasHTTPStrafficbytheDPI.z Certificate:CertificateisoneoftheclientauthenticationmethodsavailableinOpenVPN.z Port:OpenVPNserviceport,thedefaultis1194.z StealthPort:Stealthserviceport,thedefaultis443.z Protocol:YoucanchooseeitherUDPorTCP.StealthrequiresTCPonlysoifyouhavestealthenabledthenthisoptionisnotconfigurableandtheServerwilluseTCPbydefault.z DeviceNode:TUNorTAP;ATAPdeviceisavirtualEthernetadapter,whileaTUNdeviceisavirtualpoint‐to‐pointIPlink.z Cipher:Cipher(orcypher)isanalgorithmforperformingencryptionordecryption.z CompressLzo:LZOisanefficientdatacompressionlibrarywhichissuitablefordatade‐compressioninreal‐time.z TLS‐Server:TLSisanexcellentchoiceforauthenticationandkeyexchangemechanismofOpenVPN.z RemoteNetwork:OpenVPNremotenetwork.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 93/124z Route:Therouteentriesadjustthelocalroutingtable,tellingitwhichnetworktorouteovertheVPN.z Client‐to‐Client:Client‐to‐Clientcanenableintercommunicationbetweenclients.5.3.4IPSecVPNInternetProtocolSecurity(IPsec)isaprotocolsuiteforsecureInternetProtocol(IP)communicationsbyauthenticatingandencryptingeachIPpacketofacommunicationsession.IPSeccanbeconfiguredtooperateintwodifferentmodes,TunnelandTransportmode.UseofeachmodedependsontherequirementsandimplementationofIPSec.IPSecVPNServer(Tunnelmode)TunnelmodeisusedtoencryptalltrafficbetweensecureIPSecGateways,forexampleifyouhavetwoCooVoxIPPBX'sandeachactsasanIPSecGatewayforthehosts/IPphonesbehindit.TheWANportswillbeusedtoconnectbothCooVoxsystemstoestablishIPSecVPNconnection,nowallPCsorIPphonesontheLANportscancommunicatewitheachotheronbothsidesviaasecureIPSectunnel.NavigatetowebmenuNetworkSettings‐>VPNServer.ChecktheIPSecradiobuttontoconfigureIPSecVPNserver.z Enable:TickthecheckboxtoenableIPSecVPNserver.z Type:DefaultstoTunnelmode.z IPSecLocalIP:CooVoxWANIP,whichcanbeusedtoconnecttotheclientnetwork.z IPSecPassword:DefineapasswordforauthenticationoftheIPSecclient.z IPSecRemoteIP:IPSecVPNclientIP.TheclientusesthisIPtoconnecttoIPSecserver.z IPSecRemoteNetwork:SpecifytheIPSecVPNclientLANnetworkaddress.Notice:
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 94/1241.IftheCooVoxIPPBXisbehindNAT,port500and4500mustbeopenontherouter/firewall.2.IftheCooVoxIPPBXisconnectedtotheInternetviaPPPoE,thenIPSecLocalIPneedstobetheIPaddressassignedbyPPPoE.3.IPSecVPNservercanconnect3IPSecclients.IPSecVPNClient(Tunnelmode)Ontheremotesite,openthewebGUIofanotherCooVoxIPPBXsystemandnavigatetowebmenutoconfiguretheVPNClientNetworkSettings‐>VPNClient.OntheVPNClientpagechooseIPSecandtick“Enable”optiontoenableIPSecclient.z Enable:TickthecheckboxtoenableIPSecclient.z Type:EnsurethisisthesameastheIPSecserver.z IPSecLocalIP:WANportIPwhichcanconnecttotheIPSecserver.z ServerAddress:SpecifytheIPSecserverIP.z IPSecPassword:SpecifytheIPSecVPNpassworddefinedpreviouslyontheserver.z IPSecRemoteNetwork:TheIPSecVPNserverLANnetworkaddress.Notice:1.Aftersavingtheconfiguration,theclientwilltrytoconnecttotheserverusingthedetailsprovided.2.Ifconnectionissuccessfullyestablishedthenthesystemwilldisplay“Status:1tunnelhasbeenestablished!!!”3.Ifconnectionfailsthenthesystemwilldisplay“Status:There’snotunnel!Reconnecting…”IPSecVPNserver(Transportmode)IPSecTransportmodeisusedforend‐to‐endcommunications,NATtraversalisnotsupportedwiththetransportmode.SoiftwoCooVoxIPPBX'sareconnectedviaIPSectransportmode,IPSeconlyencryptsthecommunicationserviceports,unlikeTunnelmodewhichencryptsthewholeLANsubnet.NavigatetowebmenuNetworkSettings‐>VPNServer.ChecktheIPSecradiobutton.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 95/124z Enable:TickthecheckboxtoenableIPSecVPNserver.z Type:SelectTransportmode.z IPSecLocalIP:CooVoxIPPBXWANIP.(ThisisthesameasconfiguringinTunnelmode)z IPSecPassword:DefineapasswordforauthenticationoftheIPSecclient.IPSecVPNClient(Transportmode)Ontheremotesite,opentheclientIPPBXwebGUIandnavigatetowebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofIPSec.z Enable:TickthecheckboxtoenableIPSecVPNclient.z Type:EnsurethisisthesameastheIPSecVPNserver.z IPSecLocalIP:CooVoxIPPBXWANIPwhichcanconnecttotheIPSecserver.z ServerAddress:IPSecVPNserverIP.z IPSecPassword:SpecifytheIPSecVPNpassworddefinedpreviouslyontheserver.Notice:Ifasuccessfulconnectionisestablished,thenthesystemwilldisplay“Status:2tunnelshavebeenestablished!!!”.BecausetheCooVoxIPPBXsystemencryptsallserviceportsoverUDPandTCPprotocols,thismeanstherewillbe2tunnelsestablished.5.3.5N2NVPNClientN2NisanopensourceLayer2overLayer3VPNapplicationwhichutilizesapeer‐to‐peer
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 96/124architecturefornetworkmembershipandrouting.OnCooVoxIPPBXsystemwesupportN2NVPNclient,toconfiguretheN2NVPNclient,pleasenavigatetowebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofN2NVPNandconfiguretheclientinfo.z Enable:TickthischeckboxtoenableN2NVPNclient.z ServerAddress:N2Nserver(supernode)IPaddress.z Port:N2Nserviceportnumber.Thisis82bydefault.z LocalIP:VPNlocalIP.z SubnetMask:NetmaskoftheVPNnetwork.z LocalPort:N2Nlocalserviceport.z Username/Password:UsedfortheN2Nservertoauthorizetheconnection.5.4DHCPServerDHCP(DynamicHostConfigurationProtocol)isastandardizednetworkprotocolusedonInternetProtocol(IP)networksfordynamicallydistributingnetworkconfigurationparameters,suchasIPaddressesforinterfacesandservices.WithDHCP,computers/IPphonesrequestIPaddressesandnetworkingparametersautomaticallyfromCooVoxIPPBXWAN/LANportwhichsavesadministratorsalotoftimewhencomparedwithhavingtoconfigurethesesettingsmanually.5.4.1DHCPServiceNavigatetowebmenuNetworkSettings‐>DHCPServer.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 97/124z Enable:EnableDHCPservice.z Interface:ChoosethenetworkporttoimplementDHCPservice.z StartIP,EndIP:SpecifytheDHCPIPaddresspool.z SubnetMask:Netmasktobeassignedtoclientdevices.z Gateway:Gatewayaddresstobeassignedtoclientdevices.z PrimaryDNS:DNStobeassignedtoclientdevices.z LeaseTime(min):DurationforDHCPservertoleaseanaddresstoanewdevice.Whentheleaseexpires,theDHCPservermightassigntheIPaddresstoadifferentdevice.Defaultvalueis1440minutes.z TFTPServer:InputtheTFTPserveraddressifrequiredwhichmaybeusedtoautoprovisionyourIPphones.5.4.2DHCPClientListNavigatetoNetworkSettings‐>DHCPServer‐>DHCPClientListandyouwillseealistofalldevicesreceivingtheirIPaddressfromtheCooVoxIPPBXsystem.5.4.3StaticMacStaticMACisausefulfeaturewhichensurestheDHCPserviceonCooVoxIPPBXalwaysassignsthesameIPaddresstoaspecificcomputerorIPphoneonyourLAN.Tobemorespecific,theDHCPserviceassignsthisstaticIPtoauniqueMACaddressassignedtoeachNIConyourLAN.TocreateastaticMac,navigatetowebmenuNetworkSettings‐>DHCPServer‐>StaticMAC.Click“NewStaticMAC”toaddarecordtotheCooVoxIPPBXsystem.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 98/124Inthisexample,theIPaddress192.168.1.123willalwaysbeassignedtothedevicewithMACaddress6E:72:C3:D4:E5:F6,leasetimewillnotapplytothisIPAddress.5.5DDNSUnlikeDNSthatonlyworkswithstaticIPaddresses,DDNS(DynamicDomainNameServer)isdesignedtoalsosupportdynamicIPaddresses,suchasthoseassignedbyaDHCPserver.Built‐inDDNSfeatureonCooVoxIPPBXsystemonlyrequiresyoutosignupwithaDynamicDNSprovider,thenwiththedomainnametheyprovidewhichmapsyourIPaddressontheInternet,youcanaccessCooVoxIPPBXandalsootherserviceswithinyourLANviathedomainnamewithoutneedingtoknowyourDynamicpublicIPAddress.AftersettingDDNS,CooVoxIPPBXphoneservicescanbeaccessedfromremotesiteviathedomainnamewhichyourDDNSprovidersuppliedyou.Alsoremotemanagementispossible,evenwithoutastaticpublicIP.CooVoxIPPBXsystemsupportsthefollowingDDNSserviceproviders:z http://dyn.com/z http://www.noip.com/z http://www.zoneedit.com/z http://www.oray.com/z http://www.3322.netz http://freedns.afraid.org/SignuptooneoftheseDDNSserviceproviders’websiteandsubscribeadynamicdomainname.Onceyouhaveyouraccountdetails,navigatetowebmenuNetworkSettings‐>DDNSSettings.z Enable:TicktoenableDDNSservice.z DDNSServer:SelecttheDDNSserviceproviderwhichyouhavesubscribedto.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 99/124z Username:Usernameyousubscribedtotheserviceprovider.z Password:Passwordyouusedtosignuptotheserviceprovider.z Domain:Yourdomainname.Aftercompletingtheabove,pleaseconfigureportforwardingonyourrouter/firewall,thenyou’llbeabletoremoteaccessCooVoxIPPBXservicesfromtheinternetusingthisdynamicdomain.Forexample,youcanportforwardportnumber9999andthenyoucanaccesstheCooVoxIPPBXwebinterfaceusingtheURL:http://zycootech.dyndns.org:9999.5.6SNMPv2SimpleNetworkManagementProtocol(SNMP)isanInternet‐standardprotocolthatiswidelyusedinnetworkmanagementsystemstomonitornetwork‐attacheddevicesforconditions(Alerts)thatwarrantadministrativeattention.Withtheaboveconfigurations,thenetwork192.168.1.0canreadandwrite(modify)thesystemconfigurationsthroughthewebinterface,whilethenetwork192.168.10.0canonlyreadbutcannotmodifyanything.5.7TR069TR069(TechnicalReport069)isaBroadbandForum(formerlyknownasDSLForum)technicalspecificationentitledCPEWANManagementProtocol(CWMP).Itdefinesanapplicationlayerprotocolforremotemanagementofend‐userdevices.ToconfigureTR069,navigatetowebmenuNetworkSettings‐>TR069.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 100/124z Enable:EnableTR069servicez CPEtoACSURL:InputURLtovisitACS,whichisusedbyPBXtoconnectACSviaCPEWANmanagementprotocol(CWMP)z ACSAuthenticationMode:SelectACSAuthenticationMode:NONE/BASIC/DIGESTz ACSUsername:WhenthePBXsendsarequesttoACS,ACSwillprovideusernametotheauthorizedPBX.z ACSPassword:WhenthePBXsendsarequesttoACS,ACSwillprovidepasswordtotheauthorizedPBX.z CPEInformInterval(sec):IntervalforCPEtoconnectACS.z ACStoCPEURL:InputURLtovisitCPE.Format:http://IP:port(7547).5.8TroubleshootingWehaveincludedtwotoolsfortroubleshootingnetworkproblemsandtheyallowyoutocheckthenetworkreachability,pingandtraceroute.Withthesetoolsyou'llgetanoutsideviewofyournetworkresponsetimeandnetworktopology,whichallowsyoutotrackdownpossibleerrorsmoreeasily.5.8.1PingThepingcommandisaverycommonmethodfortroubleshootingtheaccessibilityofdevices.ItusesaseriesofInternetControlMessageProtocol(ICMP)Echomessagestodetermine:z Whetheraremotehostisactiveorinactive.z Theround‐tripdelayincommunicatingwiththehost.z Packetloss.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 101/124FirstspecifythedomainorIPofthehostyouwanttocontactandthendefinehowmanypacketsaretobesent,finallyclickthe“Run”buttonandthecommandbeginstoprocess.Youwillreceiveresultsoutputfromthesystemindicatingthereachabilityofthedestination.5.8.2TracerouteThetraceroutecommandisusedtodiscovertheroutesthatpacketsactuallytakewhentravelingtotheirdestination.Click“Traceroute”tabandspecifythedomainorIPaddressthatyouwanttolookupandthenclickthe“Run”buttontostarttheprocess.Aftertheprocesshascompetedthesystemwillnotifyyouthat“TraceComplete”andyoucanviewwhichroutesthepacketshavetakenbeforereachingtheirfinaldestination.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 102/1246.Reports6.1RegisterStatusOntheregisterstatuspageyouareabletochecktheextensionandSIP/IAX2trunkstatusintuitively.YoucanviewfromwhichIPanextensionisregisteredandyoucanalsoseetheconnectionstate,forexamplehowmuchdelaythereisbetweentheIPPBXsystemandtheendpoint.6.1.1SIPUserStatusNavigatetowebmenuReport‐>RegisterStatus‐>SIPUserStatus.HereonthispageyoucanseetheSIP/IAX2extensions,webextensionsandalsotheregisterstatusoftrunkusers.Onlyatrunkthatisconfiguredaspeermodewillbelistedhere.StatusandDescriptionz Registered:Registrationsuccess.z Unregistered:Registrationfailureorunapplied.z Unreachable:Networkissue.z Timeout:Registerrequesttimeout.6.1.2IAX2UserStatusToviewIAX2userstatus,navigatetowebmenuReport‐>RegisterStatus‐>IAX2UsersStatus.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 103/124StatusandDescriptionz Registered:Registrationsuccess.z Unregistered:Registrationfailureorunapplied.z Unreachable:Networkissue.z Timeout:Registerrequesttimeout.6.1.3SIPTrunkStatusToviewSIPtrunkstatus,navigatetowebmenuReport‐>RegisterStatus‐>SIPTrunkStatus.HereyoucanseeallyouroutboundSIPtrunks’status.StatusandDescriptionz Registered:Successfullyregisteredtotheserviceproviderandreadyforphonecalls.z RequestSent:Inthisstatus,it’smostprobablethatthenetworkistotallyunreachabletotheSIPserver.PleasemakesurenetworksettingontheIPPBXsystemarecorrect.z WaitingforAuthentication:If“WaitingforAuthentication”thenmostprobablytheregisterrequesthasalreadybeenreceivedbytheserversidebutcannotauthenticatetheregisterrequestduetoincorrectcredentials.Pleasedoublecheckyourcredentials.z Failed:Aftertryingtoregisterwithinacertaintimeperiodwithoutsuccess,youget“Failed”onthetrunkstatus.6.1.4IAX2TrunkStatusToviewIAX2trunkstatus,navigatetowebmenuReport‐>RegisterStatus‐>IAX2TrunkStatus.HereyoucanseeallofyouroutboundIAX2trunks’status.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 104/124StatusandDescriptionz Registered:Successfullyregisteredtotheserviceproviderandreadyforphonecalls.z RequestSent:Ifinthisstatus,it’smostprobablethatthenetworkistotallyunreachabletotheserviceprovider.PleasemakesurenetworksettingontheIPPBXsystemarecorrect.z WaitingforAuthentication:If“WaitingforAuthentication”thenmostprobablytheregisterrequesthasalreadybeenreceivedbytheserversidebutcannotauthenticatetheregisterrequestduetoincorrectcredentials.Pleasedoublecheckthecredentialsagain.z Failed:Afterunsuccessfullytryingtoregisterwithinacertaintimeperiod,youwillsee“Failed”onthetrunkstatus.6.2FAXListNavigatetowebmenuReport‐>FAXList.YoucansearchanyfaxreceivedbytheIPPBXsystem.Inthe“StartDate”and“EndDate”fieldsspecifyatimeduration,andclick“Filter”andyou’llbeabletoviewallfaxesreceivedduringthistimeperiod.Ifyouspecifieda“CallerID”or“DestinationID”inthe“Field”blankthenyoucangetthefaxsent/receivebyaspecificnumberinthistimeperiod.FaxescanbedownloadedtoyourPCharddrivebyclickingthebutton.6.3RecordList6.3.1CallRecordingOnthewebpageReport‐>RecordList.Youareabletosearchallrecordedcallconversationsifyouhaveconfiguredtheextensiontobealwaysrecorded.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 105/124z Extension:Selectanextensionnumbertosearchtherecordingsofthisextension.z Delete:Deleteallrecordingsfromtheselectedextensionnumber.z Field:FiltertherecordingsbyspecifyingcallerIDordestinationID.Forexample,ifyouselect“CallerID”andspecifynumber401,youwillgetbacktherecordingsofthecallsmadebyextension401;ifyouselect“DestinationID”andspecifynumber401,yougetbacktherecordingsofthecallswhichcalledextension401.z StartDate/EndDate:Searchrecordingsmadeduringthistimeperiod.z DeleteSelected:Deletetheselectrecordingitems.z CallerID:CallerIDofthisrecordedcall.z DestinationID:Thenumberthatwascalled.z Date:Exacttimewhenthiscallrecordingbegan.z Duration(sec):Durationoftherecording.z Options:Playback,deleteanddownloadoptionsfortherecordedfiles.z Play:Youcanplaybacktherecordingsdirectlyonthewebpageorplaybackonaspecificphone.6.3.2ConferenceAllrecordedconferencescanbefoundhereonReport‐>RecordList‐>Conferencepage.z StartDate/EndDate:Specifyatimedurationtosearchtherecordedconferences.z DeleteSelected:Deletetheselectedsearchedresults.z DeleteAll:Deleteallsearchedresults.z ConferenceRoom:Thenumberoftherecordedconference.z Date:Exacttimewhentheconferencebegan.z Options:Playback,deleteordownloadtherecordingfile.z Play:Playbacktherecordingsdirectlyonthewebpageorplaybackonaspecificphone.z Delete:Deletetherecordedaudiofile.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 106/1246.3.3OneTouchRecordingCallrecordingsrecordedbyonetouchrecordingfeaturecode*1andcanbefoundonReport‐>RecordList‐>OneTouchRecordingpage.z Extension:Extensionsthatusedonetouchrecordingtorecordcallswillbelistedhere.z Delete:Deleteallrecordingsfortheselectedextensionnumber.z StartDate/EndDate:Searchtherecordingsduringthistimeperiod.z DeleteSelected:Deletetheselectrecordingitems.z CallerID:CallerIDofthisrecordedcall.z DestinationID:Thenumberthecallercalled.z Date:Theexacttimewhenthiscallbegan.z Play:Playback,deleteanddownloadoptionsoftherecordingfiles.z Delete:Deletetherecordedaudiofile.6.3.4CallRecordingPlaybackOnCooVoxIPPBXsystem,therearetwowaystoplaybackrecordings.z Playbackonthewebinterfacez PlaybackonaspecificphoneByclickingthe“Play”buttononacallrecordingfileyou’llseeadialogboxlikebelow:With“Type1”, youcanclickthebuttonyoucanplaybacktherecordingdirectlyonthewebinterface.With“Type2”, youcanspecifyanextensionnumberandclickon“Play”andthentheextensionwillringandyoucanpickupthecallandtherecordingwillplayonthephone.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 107/1246.4CallLogsCalllogsarealsoknownasCDR(CallDetailedRecords),onthecalllogspageyoucancheckrecordsforanycallthatwentthroughtheIPPBXsystem.NavigatetowebmenuReport‐>CallLogsandbyspecifyingthetimedurationand/orCallerID/DestinationID/Accountyoucanfindthecallrecordsthatyourequire.z StartDate/EndDate:Definethesearchingtimeperiodby“StartDate”and“EndDate”.z Field:Searchcriteria.CallerID:Searchbythecallernumber.DestinationID:Searchbythecallednumber.AccountCode:Searchwithinthepincodewhichwasusedforoutbounddialing.z Download:Downloadthesearchresults.z Delete:Deletethesearchresults.z CallStart:Theexacttimewhenthiscallbegan.z CallerID:Thenumberofthecaller.(ByclickingonthenumberyoucanaddthisnumbertotheIPPBXsystemphonebook.)z DestinationID:Thenumberwhichhasbeencalled.(ByclickingonthenumberyoucanaddthisnumbertotheIPPBXsystemphonebook.)z AccountCode:Thepincodethatwasusedforoutbounddialing.z Duration:Thedurationofthisphonecall.z Disposition:Howthecallshavebeenhandled.Eitheranswered,noanswerorfailed.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 108/1246.5SystemLogsTheselogsareIPPBXjournalswhichstoreallsystemactivities.Theycanbeusedfordebugpurposeifthesystemisrunningintoexception.Pleasedonotenabletheselogsifthesystemisfunctioningproperlyasdebuginformationcreateslargelogfileswhichconsumespaceandalsoutilizesystemresources.IntheCooVoxIPPBXsystem,thereare4kindsoflogfiles.z SystemLog:SystemLogsstoreallsystemevents.z PBXLog:PBXLogsstoreallAsteriskevents.z PBXDebugLog:Asteriskdebuglogs.z AccessLog:WebandSSHaccesslogs.ToenabletheselogsfortheIPPBXsystem,pleasenavigatetowebmenuReport‐>SystemLogs.Andenablethelogsbytickingthecorrespondingcheckboxes.Aftercheckingthecheckboxespleaseclick“Save”andthelogfileswillbegenerated.Eachdaytherewillbeanewlogfilegeneratedforeachofthelogtypes.Enablethemonlyifyouarefamiliarwiththeselogsfortroubleshootingpurposes.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 109/1247.Security7.1FirewallCooVoxIPPBXsystemhasbeenpreconfiguredwithabuilt‐infirewallwhichpreventsyourIPphonesystemfromunauthorizedaccess,phonecallsandcertainotherattacks.Tomanagethefirewall,navigatetowebmenuSecurity‐>Firewall.Generalz EnableFirewall:Bydefault,thefirewallisenabled.Youmaydisablethebuilt‐infirewallbyunchecking“EnableFirewall”checkbox.OnlyconsiderdisablingyourfirewallifyourCooVoxIPPBXisbehindarouter/firewallwithoutanyportforwardingfromtheInternet.z DisablePing:Ignorepingrequest.Ifenabled,youcannotpingtheIPPBXsystem.z DropAll:DropallpacketssenttotheIPPBXsystem,thiswillcauseCooVoxIPPBXsystemtoblockallcommunicationwiththeoutsideworld.Becauseofthis,thesystemwillprompttoaddatleastonegrantruleonport22(SSH)or9999(Web)tomakesuretheIPPBXsystemisnottotallyunreachable.Therule/rulescanbecreatedinthe“CommonRules”section.CommonRulesInCommonRulessection,youcanconfigurethefirewalltograntordenyanIPaddressoranetworkfromcommunicatingwiththeIPPBXsystem.EventheserviceportnumbercanbespecifiedsoitcangrantordenyaspecificIPornetworktoaccessaspecificservice.Byclicking“AddRule”buttonyoucanaddacustomruleforrejectingoracceptinganIPaddressornetworkaddress.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 110/124z Name:Anameforthisrule.z Description:Optional,youmaydescribewhythisrulehasbeencreated.z Protocol:Transmissionprotocol,UDP,TCPorUDPwithTCP.z Port:Serviceportnumber.z IP:CanbeanIPaddressoranetworkaddress.z MAC:ActiontobetakenaccordingtotheMacaddressofadeviceinsteadofitsIPAddress.ThisonlyworkswithdeviceswithinthesamelocalnetworkbecauseMacaddressarenotroutable.z Action:Select“Drop”toblockand“Accept”togrant.AutoDefenseCooVoxIPPBXsystemusesFail2Bantoperformintrusiondetection,iptablesisusedforblockinganyattackattempts.Fail2BanisanintrusionpreventionframeworkwritteninthePythonprogramminglanguage.ItworksbyreadingAsterisklogsandsomeotherlogsintheIPPBXsystem,andusesiptablesprofilestoblockbrute‐forceattempts.IntheAutoDefensesectionyoucandefinesomecustomrulestohelptheIPPBXsystemdeterminebrute‐forceattempts.Click“AddRule”buttontoaddanewcustomrule.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 111/124Inthisexample,itwillblockanIPAddressthatsendsmorethan10packetstotheport9999within30seconds,thisrulewillpreventbrute‐forceattemptsonthewebGUIlogin.RejectedIPAnyIPaddressthatisbannedwillbeshowninthetableof“RejectedIP”.ThetablewillshowtheIPaddressofthebannedhost,aswellaswhatkindofserviceintrusionwasdetected.IfahostappearsincorrectlyinthelistofrejectedIP,youcanclickonthe"Delete"buttontoremoveitfromthelist.7.2ServiceNavigatetowebmenuSecurity‐>Service.Aswecanseehereonthispage,youareabletoconfiguretheSSHandHTTPSservices.z EnableSSH:WiththisoptionyoucanenableordisableSSHaccesstotheIPPBXsystem.It’sdisabled(unchecked)bydefault.z Port:Bydefault,SSHserviceportnumberis22,youcanchangeittoanyotheravailableportnumber.z RemoteSSHAdministration:Ifthisoptionischecked,remoteSSHaccesswillbeenabled.z HTTPSPort:WebGUIserviceportnumber,thedefaultis9999andyoucanchangethistoanyotherportnumberifrequired.z RemoteHTTPSAdministration:Ifthisoptionischeckedthenremotewebaccesswillbeenabled.Notice:IfyouwanttoremoteaccesstoSSHandwebGUIoftheIPPBXsystem,youcanforwardthecorrespondingportsonyourrouter.Beforedoingthispleaseensureyouhavesetstrongpasswordsforrootuserandwebadminuser.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 112/1247.3AllowedAddress AllowedaddressallowsyoutoaddIPaddressesandnetworkaddressestotheIPPBXsystemasawhitelist.TheIPsinthewhitelistwillalwaysbetreatedastrustedIP’sandwillnotbefilteredbythefirewallrules.NavigatetowebmenuSecurity‐>AllowedAddress.Click“AddNewIP”buttonandyoucanaddatrustedIPornetworktothesystemIPwhitelist.z Description:Anameforthisentry.z Protocol:SelectprotocolsthisIP/networkcanaccess.z AllowedIP:IPaddressornetworktobetrusted.z SubnetMask:NetmaskforthisIPornetwork.z Availability:Choose“Yes”toactivatethisentry,choose“No”todeactivate.SettingsTheseoptionsareactuallyforFail2Ban,the“MaxRetry”limitstheauthenticationattempts.“FindTime”definesthetimedurationfromthefirstattempttothelastattemptwhichreachesthe“MaxRetry”limitation.“BanTime”isthetimeinsecondstheIPPBXsystemwillblocktheIPwhichexceedsmaxretry.Thesesettingsdon’ttakeeffectonanyallowedaddresses.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 113/1248.SystemAdvanced8.1TimeSettingsSystemtimeisveryimportantfortheIPPBXsystem,especiallyiftheCooVoxIPPBXsystemhandlesinboundphonecallsusingtimerules,thenonlyifthesystemtimeiscorrectwillcallsbehandledproperly.Also,calllogsanddebuglogsrecordedtothesystemeventsusesystemtime.CooVoxIPPBXsystemsupportsNTP(NetworkTimeProtocol)andmanualtimeset.8.1.1NTPNavigatetowebmenuSystem‐>TimeSettings.Bydefault,CooVoxIPPBXsystemuseNTPtoobtaintimefromInternettimeservers.Toconfigure,simplyinformtheIPPBXsystemwheretofindtheserverbyspecifyingitsdomainorIPaddress.Also,pleaseremembertoselectthecorrecttimezone.Oncecomplete,click“Sync”buttonandtheIPPBXsystemwillattempttosynchronizethecurrenttimefromtheInternet.Itmighttakeawhiledependingonyournetworkconditions.Aftertheprocessiscomplete,you’llreceiveanoticesayingeither“SyncFailed!”or“SyncSuccess!”.Iffailed,thenpleasecheckiftheIPPBXcanaccesstheInternetorpleasechangetoanotherNTPserverandtryagain.8.1.2ManualTimeSetIfyouwanttomanuallysetthetimefortheIPPBXsystemorforsomespecialreasontheIPPBXcannotaccesstheInternet.Youcanchoosetomanuallysetthesystemtimebychecking“Manual
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 114/124TimeSet”radiobutton.Therearetwowaystomanuallysetatimeonthesystem.1.Manuallyinputthetimeanddateinfoandclick“Save”.2.SynchronizetheIPPBXsystemtimewithyourPCtimebyclicking“Sync”buttonandthenclickon“Save”button.Once“Save”isclickedthetimeismanuallywrittenorsynchronizedfromthePCandwillbestoredintothehardwareclockchipontheIPPBXmotherboard.8.2DataStorageDatastorageallowsyoutouploadyourrecordingfiles,logfilesandvoicemailmessagestoanexternalUSBstoragepluggedtotheCooVoxIPPBXUSBinterfaceoruploaddirecttoanFTPserverthroughtheEthernet.8.2.1USBDataStoragePlugtheUSBstoragetotheUSBinterfaceofCooVoxIPPBX.NavigatetowebmenuSystem‐>DataStorage.Checkthecheckboxof“Enable”toenableexternaldatastorage.Inthe“Mode”fieldchooseUSB.Sethowmanydaystouploadonceandwhattimeduringthedaytoupload.YoualsohavemandatoryuploadoptionswhentheSDcardspaceisoccupiedover40%,50%,60%or70%.Thefileswhichcanbeuploadedarecallrecordings,voicemailsandcalllogs.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 115/124Afterconfiguringthesesettingsclick“Save”andyou’llseethestatus“SuccessfullyconnecttoUSBstoragedevice.”Youcanclick“UploadNow”toperformadatauploadinstantly.Clickonthe“DataStorageLog”tabandyou’llseethelogsofeachautomaticdatauploadingasbelow.8.2.2FTPDataStorageUtilizingyourexistingFTPserver,youcanconfiguretheCooVoxIPPBXtouploadcallrecordings,voicemailsandcalllogfilestoyourFTPserver.Ifyoudon’thaveoneyoucanevenuseyourWindowsPCtosetupanFTPserverfortheIPPBXsystemtoconnectto.YoumusthoweverensurethatyourPCisalwaysturnedonoratleastavailableatthetimeswhenyourIPPBXisgoingtouploadfiles.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 116/124Aftereachuploadyou’llhaveanewfoldercreatedonyourFTPserverdirectorynamedbythedateandtimeofthisupload.Notice:Aftereachupload,withtheexceptionofcalllogs(Master.csvinsidecdr‐customfolder)allotherfileswillberemovedfromtheIPPBXsystem,includingcallrecordings(filesinsidemonitorfolder)andvoicemessages(filesinsidevoicemailfolder).Soaftereachuploadyouwillonlyhavenewlygeneratedaudiofiles.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 117/1248.3ManagementNavigatetowebmenuSystem‐>Management.8.3.1ChangePasswordInthe“ChangePassword”section,youareabletochangeadminpassword,alsoadminusernamecanbechangedbyaddingextralettersfollowingnamestring“admin”.Oncecomplete,click“Apply”andyou’llbeautomaticallyloggedoutandredirectedtotheloginpage,nowyouareabletologinwiththenewusernameandpassword.8.3.2SetSystemVoicePromptsWhataresystemvoiceprompts?SystemvoicepromptsguidecallersonforexamplehowtoplaceacallorhowtousetheIPPBXsystemfunctionality.Oneexampleiswhilecheckingvoicemailthesystemvoicepromptsinformstheusertoentervoicemailpasswordandinanotherexampleifyoucallsomeoneandtheydon’tanswerthenthesystemvoicewillaskthatyoushouldleaveamessage.Inthe“SetLanguage”sectionyoucandecideinwhichlanguagethesystemusesforthecallers.Atthistime,CooVoxIPPBXsystem(firmwareversion2.1.2)supports22differentlanguagesasthesystemvoiceprompts.TheyareEnglish,English(Australia),Chinese,French,French(Canada),Spanish,Spanish(Mexico),Portuguese,Portuguese(Brazil),Italian,Persian,Arabic,Turkish,Thai,Russian,Polish,Dutch,Korea,Hungary,Vietnamese,Hebrew,GreekandGermany.Theitemswith*meanstheselanguagesalreadyexistonthesystemwhileotherscanbedownloadedherebyclickingthe“Download”button.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 118/1248.4Backup8.4.1TakeaBackupTakingabackuponCooVoxIPPBXsystemisthesameaswhenyoucreatearecoverypointonyourWindowssystem.ByrestoringthebackupyoucanrecovertheCooVoxIPPBXsystemconfigurationstothetimepointwhenitwasstillfunctioningwell.NormallythefirstbackupshouldbetakenwhenyouhavefinishedconfiguringtheIPPBXtoworkfortheveryfirsttime.Also,whenyouhaveappliednewchangestoyourconfigurationisalwaysagoodtimetotakeanotherbackup.NavigatetowebmenuSystem‐>Backup.Click“TakeaBackup”buttontocreateabackupfilewhichwillcontainallcurrentsystemconfigurations.Oncecomplete,youwillseethebackupfilelistedonthispage.Thefileisstoredinthefilesystem.Atanytime,byclicking“Restore”buttonyoucanrestoreyourconfigurations.Byclicking“Delete”buttonyoucandeletethisbackup.Youcanalsodownloadthebackuptoyourcomputerharddiskdrivebyclickingthebutton.Notice:1. Ifyouaredownloadingthebackuptoyourcomputerharddrive,pleasekeepthisfileconfidential,becausethisfilecontainswebadminpassword,userextensionpasswordandmanyothersensitiveinformationwhichmaycompromiseyourIPPBXsystem.2. ThebackupfromCooVoxV2CANONLYworkonCooVoxV2device;backupfromCooVoxV1CANONLYworkonV1deviceeither.Ifanyoppositebackup,itwillcausethesystemtobedead.8.4.2UploadBackupFileClickon“UploadBackupFile”tabandyouareabletouploadabackupfilefromyourcomputerharddrive.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 119/124Notice:IfyouareuploadingabackupfromanotherIPPBXsystem,pleaseensuretheyhavethesamehardwareconfigurations.ItisnotrecommendedtouploadbackupfilestodifferentIPPBXsystems,unlessyouareprettycomprehensivewithZYCOOIPPBXsystems.8.5Reset&RebootNavigatetowebmenuSystem‐>Reset&Reboot.Asyoucanseehereonthispage,youareabletoresetandreboottheIPPBXsystemdirectlyviawebGUI.8.5.1ResetByclicking“FactoryDefaults”buttonyoucanresetallconfigurationsfortheIPPBXsystem.Inadditiontotheconfigurationstobereset,recordingfiles,voicemailmessagesandcalllogswillalsobeerased.Sopleaseensureyouhavebackedupthefilesyouneedbeforeresetting.Thewholeresettingprocesswillbecompletedin2minutes.Ifyouhavechosentoresetnetwork
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 120/124settingsalso,thenyouneedtologinwiththedefaultURLhttps://192.168.1.100:9999.Usernameandpasswordwillallberesettoadmin.8.5.2RebootByclicking“Reboot”youcanrestarttheIPPBXsystem,thewholeprocesswillbecompletedin2minutes.8.6UpgradeZYCOOwillupdatetheIPPBXfirmwareatregularintervalsfornewfeaturesandbugfixes.Youcanvisitourofficialwebsitewww.zycoo.comtochecktheupdatesforyourIPPBXsystem.Thedownloadedfirmwarepackageshouldbein.raror.zipformat,pleaseextractthepackagefirstandupgradewiththeuImage‐md5.xxxfiletoupgradeyourIPPBXsystem.NavigatetowebmenuSystem‐>Upgrade.YoucanseetherearetwomethodsyoucanupgradetheIPPBXfirmware,theyarewebupgradeandTFTPupgrade.8.6.1WebUpgradeCheck“WEBUpgrade”radiobuttonandclick“Browse”buttontolocatethenewfirmwareinyourPCharddrive.Click“Upload”andyouwillbeaskedtoconfirmarestartoftheIPPBXsystemtocompletetheupgradeprocess.Youcanclick“Yes”tocontinueupgrading.Notice:The“RestoreDefaultSet”optionisusedtoresettheIPPBXsystemconfigurationswhileupgrading,Youdon’thavetoenablethisoptiontoresettheIPPBXsystemandonlydosoifyoudowishtoresettodefaultsettingsasitwillresetallsystemconfigurationsincludingthenetworkprofiles.8.6.2TFTPUpgradeIfyoudon’thaveaTFTPserver,youcanGoogletftpd32anddownloadthisapplicationtosetupalightweightTFTPserveronyourWindows.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 121/124Pleaseclick“Browse”ontheTFTPapplicationwindowtolocatethenewfirmware.Inthe“ServerInterface”dropdownlistisalistofyourPCnetworkinterfaces.Pleaseselectacorrectinterface(inthesamenetwork)whichcanaccesstheIPPBXsystem.OntheIPPBXwebGUIpleasecheckthe“TFTPUpgrade”radiobutton,andspecifytheexactfirmwarefilenameinthe“EnterThePackageName”blank,andinthe“TFTPServerIPaddress”blankpleasespecifytheIPaddressdisplayedontheTFTPapplicationwindow.PleasedoublecheckthefilenameandTFTPserverIPaddressthenclick“Apply”youwillbeabletoupgradethefirmwarejustlikewebupgrade.
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 122/1248.7AddonsAddonsforCooVoxIPPBXsystemareusedtoenhancetheexperienceoftheIPPBXsystemfeatures.FornowwesupportCooBill(billing)andCooCall(ZYCOOsoftphoneAPP)addons.8.7.1CooBillCooBillisabillingsystemdevelopedbyZYCOOEuropeandisdesignedtointegratewithourCooVoxSeriesIPPhoneSystems.Itsprimarypurposeistoaidenterprisesinmanagingtheirtelecommunicationbillingprocess,andallowsthemtoaccessadetailedaccountlistofdailycallsortoproducebillsforcustomers.OnceintegrationwithCooVoxIPPhoneSystemsiscomplete,CooBillcanbeusedtocheckbillingforeachextension,rechargeforaselectedextension,etc.PrepayandPostpayareavailableforflexiblepaymenttypeoptions.Firstyou’llneedtodownloadCooBillclientandinstallitonyourWindowssystem.ThedownloadlinksforbothWindows32bitand64bitversionsareavailableat:http://zycoo.com/html/CooBill.htmlCooBillclientcanbeinstalledonWindowsVista,Windows7andWindows8,butWindowsXPisnotcompatible.OntheIPPBXsystemyoufirstneedtoenableCooBilladdonservice.NavigatetowebmenuSystem‐>Addons.Tick“BillingEnable”checkbox,andclick“Save”andyou’llbeabletodownloadthelicensesourcefile,pleasesendthisfiletoZYCOOsalesorsendtoZYCOOdistributortoapplylicenseforCooBillbillingsystem.Clickthe“Download”buttonandyoucandownloadthelicensesourcefile.AfteryouhavereceivedthelicensefilefromZYCOOyoucanuploadithere.Onceuploadhascompletedyour
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 123/124billingsystemisactivated.ForconfiguringtheCooBillclientonyourWindowssystempleaserefertothelinkbelow:http://www.zycoo.com/files/upload/CooBill_Installation_Guide&Manual.pdfNotice:BeforeyourequestyourlicensefilefromZYCOOanduploadittoyourIPPBXsystemtoactivatebillingaddon,pleasedisablebillingfeaturetemporarily.BecausewithoutconfiguringvalidraterulesonCooBillclienttheIPPBXsystemisunabletomakeoutboundphonecalls.8.7.2CooCallCooCallisafreesoftphoneAPPforAndroidandiOSplatformswhichcanbeintegratedwithZYCOOIPPBXsystems.Youcanbringyourextensionwithyouanywherethere’sanInternetconnection.CooCallprovidesnotonlybasicsoftphoneAPPfunctionalitiessuchascalltransfer,callholdand3‐wayconferencecallbutcanalsoachievesomefeaturesothersoftphoneAPPscannotdobyintegratingwithZYCOOCooVoxIPPBXsystem.Forexample,BLF,callrecordingretrievalandplayback,voicemailretrieveandplayback,phonebookintegrationwithIPPBXsystem,etc.YoucandownloadandinstallCooCallfromyourmobilephoneAPPstorebysearchingkeyword“CooCall”.Oryoucanvisitourwebpagehttp://www.zycoo.com/html/CooCall.htmlandscantheQRcodeatthebottomofthispagetogettheAPP.Afterinstallation,pleasesetupyouraccountonCooCallasdetailedbelow:
ZYCOO Co., LTD. ©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 124/124z PrimaryIPAddress,SecondaryIPAddress:NormallyyourIPPBXsystemisdeployedinaprivatenetwork,youmayusetheprivateIPoftheIPPBXtoregisteryourextensionwhenyouareintheoffice.SecondaryIPcanbethepublicIPaddressofyouroffice,ifyouareoutofoffice,CooCallwillswitchtothesecondaryIPtoregistertotheIPPBXsystemasaremoteextension.z Username:Anextensionnumber.z Password:Passwordofthisuserextension.Onceinformationiscomplete,tap“Register”buttontoregistertotheIPPBXsystem.Afterregistered,youwillsee“Readytocall”displayedonthe“Dialer”screen.YoucannowmakephonecallsfromtheCooCallsoftphonejustasyouwouldmakecallsfromanyotherIPphones.Notice:1.CooCallforiPhoneworksonlywithTCPtransmission.PleaseenableTCPfortheextensionswhichwillbeusedbyCooCallsoftphoneontheextensionconfigurationpage.AndyouhavetoenableglobalTCPtransmissionsupporttoo.It’sonAdvanced‐>Options‐>SIPSettingspage.2.Ifyouareplanningtoregisterremoteextensions,youhavetoportforward5060(UDP+TCP),10001‐10500(UDP)onyourrouter/firewall.AndNATsupportshouldbeenabledonAdvanced‐>Options‐>SIPSettingspage.Both“ExternalIP”and“ExternalHost”shouldbeyourpublicIPaddress,orcanbeyourDDNSdomain.

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